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- Tasks: Lead a team in a convenience store, ensuring top-notch customer service and smooth operations.
- Company: Join Certas Energy, a leading UK fuel and convenience store retailer known for quality and service.
- Benefits: Enjoy training opportunities, a supportive team, and a pension scheme.
- Why this job: Be part of a dynamic team, drive sales, and enhance customer experiences in a vibrant environment.
- Qualifications: Previous retail or hospitality leadership experience and strong customer service skills are essential.
- Other info: This is a part-time role with 18 hours per week, offering a competitive salary.
Team Leader – Convenience Store / Service Station
Location: Larbert – Main St
Salary: We pay National Living Wage. £12.60
Job Type: Part Time – 18 hours per week
About Us:
Certas Energy is one of the UK’s leading fuel and convenience store retailers, providing excellent customer service and high-quality products across our service stations.
We are looking for a dedicated Team Leader to support the daily operations of our convenience store/service station, ensuring a seamless customer experience and an efficient, motivated team.
Key Responsibilities:
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Oversee the daily running of the convenience store and fuel station, ensuring high operational standards.
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Lead, motivate, and support a team of retail assistants, ensuring excellent customer service.
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Drive sales performance and meet targets through effective merchandising and stock management.
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Ensure compliance with health & safety, security, and company policies.
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Conduct cash handling, banking procedures, and till operations with accuracy.
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Manage staff rotas, shifts, and training, ensuring adequate cover at all times.
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Assist with stock control, deliveries, and replenishment to maintain availability of key products.
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Handle customer queries and resolve issues in a professional and timely manner.
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Maintain cleanliness and presentation of the store to enhance the customer experience.
Skills & Experience Required:
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Previous experience in a supervisory or team leader role within retail, hospitality, or a similar customer-facing environment.
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Strong leadership and people management skills, with the ability to motivate a team.
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Excellent customer service skills with a proactive and positive approach.
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Strong organisational and problem-solving skills.
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Knowledge of cash handling and stock management procedures.
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Understanding of health & safety and compliance regulations.
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IT literacy, with experience using retail POS systems and Microsoft Office.
Benefits:
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Training and career development opportunities.
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Supportive and friendly team environment.
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Pension scheme and company benefits.
How to Apply:
If you are a motivated and customer-focused leader looking to grow your career with Certas Energy, we’d love to hear from you!
Apply today!
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Retail Store Team Leader employer: Certas Energy Ltd
Contact Detail:
Certas Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Team Leader
✨Tip Number 1
Familiarise yourself with Certas Energy's values and mission. Understanding their commitment to customer service and high-quality products will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this will demonstrate your capability to take on the Team Leader position effectively.
✨Tip Number 3
Prepare to discuss your knowledge of stock management and cash handling procedures. Being able to articulate your experience in these areas will show that you can handle the operational aspects of the role confidently.
✨Tip Number 4
Research common challenges faced in retail environments, especially in convenience stores. Being able to discuss potential solutions or strategies during your interview will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Retail Store Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous supervisory roles and specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've motivated teams or improved sales in past roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to cash handling, stock management, and compliance with health and safety regulations. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Certas Energy Ltd
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples from your previous roles where you successfully motivated a team or resolved conflicts. This will show the interviewers that you can lead effectively in a retail environment.
✨Understand Customer Service Excellence
Since the role focuses on providing excellent customer service, be ready to discuss your approach to customer satisfaction. Share specific instances where you went above and beyond for customers, as this aligns with the company's values.
✨Familiarise Yourself with Operational Standards
Research the operational standards expected in a convenience store and fuel station. Be prepared to discuss how you would maintain these standards and ensure compliance with health and safety regulations during your interview.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios related to stock management, cash handling, or team dynamics, and outline how you would address them effectively.
