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For Companies At a Glance
- Tasks: Engage customers, manage stock, and create memorable shopping experiences.
- Company: Join Selfridges, a renowned retail destination known for exceptional service.
- Benefits: Enjoy flexible hours, team support, and opportunities for growth.
- Why this job: Be part of a dynamic team that values creativity and customer connection.
- Qualifications: Great communication skills and a passion for retail are essential.
- Other info: Support available throughout the interview process.
Sales Associate – Click & Collect (37.5 & 22.5 hours)
Sales Associate – Click & Collect (37.5 & 22.5 hours)
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do,you will be an expert for all things Selfridges and the go-to person to help our customers.You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.
As a Sales Associate you will:
- Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
- Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- From selling and replenishing stock, organising rails, to hosting,you will be maintaining the highest of retail standards
- Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day.A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Follow health, safety and security procedures, and play an active role in preventing stock loss
- Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.
A bit about you:
- Great communicator.You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed.You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
- Known to be a sales and service expert.You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
- Problem solving skills.You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible.Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
- An example of our values, a reliable and respected colleague
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Sales Associate - Click & Collect (37.5 & 22.5 hours) employer: Selfridges
Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Click & Collect (37.5 & 22.5 hours)
✨Tip Number 1
Familiarise yourself with Selfridges' product range and current trends. This will not only help you answer questions confidently but also show your genuine interest in the brand during the interview.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for the customer interaction aspect of the job, which is crucial for a Sales Associate.
✨Tip Number 3
Be ready to discuss how you've handled customer feedback in the past. Think of specific examples where you turned a negative experience into a positive one, as this aligns with the role's focus on service excellence.
✨Tip Number 4
Show your flexibility by being prepared to discuss how you can adapt to different departments and tasks. Highlight any previous experiences where you've successfully taken on varied responsibilities.
We think you need these skills to ace Sales Associate - Click & Collect (37.5 & 22.5 hours)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've engaged with customers, resolved issues, and contributed to a positive shopping experience.
Highlight Flexibility and Adaptability: Mention instances where you've successfully adapted to changing situations or taken on additional responsibilities. This will demonstrate your ability to thrive in a dynamic retail environment.
Prepare for Competency Questions: Since Selfridges uses competency-based questions during interviews, prepare examples that showcase your problem-solving skills, teamwork, and ability to meet sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
How to prepare for a job interview at Selfridges
✨Showcase Your Customer Service Skills
As a Sales Associate, customer service is key. Be prepared to share examples of how you've positively engaged with customers in the past. Highlight your ability to build rapport and cater to diverse needs.
✨Demonstrate Product Knowledge
Familiarise yourself with Selfridges' latest products and services before the interview. Showing that you are well-informed about the store's offerings will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Competency Questions
Selfridges uses competency-based questions during interviews. Think of specific situations where you've demonstrated problem-solving skills, adaptability, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Exhibit Flexibility and Adaptability
The role requires flexibility in tasks and departments. Be ready to discuss times when you've adapted to changing circumstances or taken on additional responsibilities. This will show that you're a reliable team player who can handle the dynamic nature of retail.
