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- Tasks: Manage claims and provide exceptional customer service in a supportive team environment.
- Company: Gallagher Bassett is dedicated to improving health and wellbeing outcomes for clients.
- Benefits: Enjoy 25+ days holiday, remote work options, and a range of corporate perks.
- Why this job: Make a real difference while developing your skills in a collaborative culture.
- Qualifications: Fast learner with strong communication skills; no specific experience required.
- Other info: Flexible working after probation and support for professional qualifications.
The predicted salary is between 28800 - 43200 £ per year.
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Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You\’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You\’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you motivated by helping people and delivering excellent customer service?
You’ll be known internally as a Recovery Claims Handler in our in-house law firm, Strata Solicitors. You’ll be responsible for efficiently managing a caseload of claims and delivering exceptional client service.
Once you’ve passed your probation period, typically 3-months, you’ll be able to work from home two days per week. Our offices are open between 8am and 6pm, Monday to Friday. You’ll work 37.5 hours between those times.
To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII) or a professional legal qualification.
How You\’ll Make An Impact
It’ll be your job to open claims on our case management system and conduct initial enquiries, communicating with third parties and insurers to achieve swift settlement.
- Consider litigation at the appropriate stage of the claim to avoid delays and act in our client\’s best interests
- Respond to all written and phone enquiries clearly, courteously, and promptly
- Develop relationships with clients by providing a friendly and efficient service
- Maintain accurate and up-to-date information on our claims system at all times.
- Adhere to all regulatory requirements
About You
- You’re a fast learner and able to make sound decisions quickly
- You’ll be able to negotiate and influence people both in writing and over the phone
- You’ll be confident using the phone to get updates and resolve disputes
- You work well independently and as part of a team
- You have attention to detail and can effectively focus on tasks in a fast-paced environment.
- You take pride and ownership of your work and have a ‘can do’ attitude
- Knowledge of the Highway Code would be advantageous
Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
- Defined contribution pension scheme, which Gallagher will also contribute to
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
- Income protection, we’ll cover up to 50% of your annual income, with options to top up
- Health cash plan or Private medical insurance
Other benefits include:
- Three fully paid volunteering days per year
- Employee Stock Purchase plan, offering company shares at a discount
- Share incentive plan, HMRC approved, tax effective, stock purchase plan
- Critical illness cover
- Discounted gym membership, with over 3,000 gyms nationally
- Season ticket loan
- Access to a discounted voucher portal to save money on your weekly shop or next big purchase
- Emergency back-up family care
- And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Insurance
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Customer Service Representative employer: Gallagher Bassett
Contact Detail:
Gallagher Bassett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Gallagher Bassett's values and mission. Understanding their commitment to client wellbeing and collaboration will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling enquiries and resolving disputes, being articulate and confident on calls will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Gallagher Bassett. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully managed customer issues. This will highlight your capability to handle claims efficiently and maintain excellent client service.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the role of a Recovery Claims Handler. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and delivering excellent customer service. Mention specific examples of how you've positively impacted clients in previous roles.
Showcase Your Skills: In your application, emphasise your ability to negotiate and influence others, as well as your attention to detail. Provide examples of how you've successfully managed tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Gallagher Bassett
✨Show Your Passion for Helping Others
As a Customer Service Representative, your motivation to help people is key. Be sure to express your enthusiasm for providing excellent service and how you can positively impact clients' lives during the interview.
✨Demonstrate Your Communication Skills
Since you'll be handling claims and communicating with various parties, showcase your ability to communicate clearly and courteously. Prepare examples of how you've effectively resolved issues or built relationships in previous roles.
✨Highlight Your Problem-Solving Abilities
Employers value candidates who can think on their feet. Be ready to discuss specific situations where you successfully navigated challenges or disputes, demonstrating your quick decision-making skills.
✨Familiarise Yourself with Relevant Regulations
Understanding the regulatory environment is crucial in this role. Brush up on any relevant laws or guidelines related to claims handling, as this knowledge will show your preparedness and commitment to compliance.
