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- Tasks: Coordinate activities and provide top-notch service to retirement home residents.
- Company: Join Churchill Estates Management, a leader in retirement living with over 220 developments nationwide.
- Benefits: Enjoy 24 days holiday, life assurance, eye care reimbursement, and professional development opportunities.
- Why this job: Make a positive impact on residents' lives while working in a friendly, supportive environment.
- Qualifications: Experience in customer service or administration is essential; must be computer literate.
- Other info: Work independently while being the go-to person for residents in a rewarding role.
The predicted salary is between 19386 - 19386 £ per year.
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Job Reference:
1a871e64a3fe
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Expiry Date:
01.08.2025
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Job Description:
- Salary: £19,286 per annum, plus excellent benefits
- Hours: Monday to Friday, 08:00 am to 14:00 pm, (30 hours per week)
About the role
Churchill Estates Management are recruiting for an exceptional Development Manager for our retirement development in Cheltenham. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.
Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a \’friendly neighbour\’ for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance,completing health and safety checks, organising activities and events for Owners and much more!
This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.
About you
This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.
Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.
To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.
How you’ll be rewarded
- Annual holiday entitlement of 24 days + Bank Holidays
- A day off on your Birthday
- Life Assurance
- Eye Care reimbursement
- Professional development and qualifications
- Thorough induction and ongoing training
- Immensely rewarding work
About us
We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.
We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.
However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.
Join us and be part of a professional, award winning, customer focused team.
Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty
We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story apply today.
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read ourPrivacy Policy.
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Part time Development Manager employer: Kingswood Academy
Contact Detail:
Kingswood Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Development Manager
✨Tip Number 1
Familiarise yourself with Churchill Estates Management's values, especially their TORCH principles: Trust, Openness, Respect, Communication, and Honesty. Demonstrating your alignment with these values during any interactions can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since this role is heavily focused on providing first-class service to Owners, sharing specific examples of how you've positively impacted customers in previous roles will showcase your suitability for the position.
✨Tip Number 3
Prepare to discuss your administrative skills and familiarity with Microsoft Office applications, particularly Excel and Outlook. Being able to articulate how you've used these tools effectively in past roles will demonstrate your readiness for the administrative aspects of the Development Manager position.
✨Tip Number 4
Research the retirement living sector and current trends in customer care within this field. Showing that you are knowledgeable about the industry and its challenges can impress interviewers and indicate your commitment to making a positive difference in the lives of the Home Owners.
We think you need these skills to ace Part time Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in retirement living or similar sectors. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work independently. Mention how your personality aligns with the values of Churchill Estates Management.
Highlight Relevant Skills: Emphasise your administrative skills and proficiency in Microsoft Office applications, particularly Excel and Outlook. Provide examples of how you've used these skills in previous roles.
Showcase Your People Skills: In your application, illustrate your ability to connect with people and manage relationships effectively. Share anecdotes that reflect your outgoing personality and your commitment to providing a positive experience for others.
How to prepare for a job interview at Kingswood Academy
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a retirement living or similar environment.
✨Demonstrate Your Administrative Skills
Highlight your proficiency with Microsoft Office applications, particularly Excel and Outlook. Be prepared to discuss how you've used these tools in previous roles to manage schedules, organise events, or handle communications effectively.
✨Emphasise Your People Skills
Since this role involves a lot of interaction with residents and contractors, showcase your ability to build relationships. Share anecdotes that illustrate your friendly personality and how you handle sensitive situations with diplomacy and care.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as managing maintenance issues or organising activities for residents. Think through your responses in advance, focusing on your problem-solving skills and ability to remain calm under pressure.
