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For Companies At a Glance
- Tasks: Assist customers with queries and provide top-notch support in a team environment.
- Company: Join Radius Housing, supporting over 33,000 homes across Northern Ireland.
- Benefits: Enjoy flexible hours, a competitive salary, and perks like health plans and a Cycle to Work scheme.
- Why this job: Make a real impact by helping people while developing your skills in a supportive culture.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
- Other info: Full and part-time roles available with flexible shift options to fit your lifestyle.
The predicted salary is between 20700 - 21600 £ per year.
Customer Service Advisor
Hours: 37 hours per week
Location: Holywood
Reference: FHA04360
Salary: £24,790 SP5 – £25,992 SP8
Radius Housing provides quality and affordable social housing throughout Northern Ireland. We aim to be an employer of choice and recruit employees who embrace our vision and values.
Responsibilities
The Customer Service Advisor will work as part of a team in the Customer Service Centre providing a high-quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.
Qualifications
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths
- OR
- A minimum of six months customer service experience, communicating with customers via phone
- Evidence of ability to handle sensitive and confidential information in a workplace environment
- Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
- Fluent in both spoken and written English language
Benefits
Great on-job training, a contributory pension scheme, a health cash plan, free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business.
Closing date for applications is 1st December 2025 unless otherwise stated.
Radius is an Equal Opportunities Employer.
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Customer Service Advisor employer: Radius Housing
Contact Detail:
Radius Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Radius Housing and their services. Understanding their mission and the specific needs of their customers will help you tailor your conversations during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Practice handling difficult customer scenarios. Since the role involves managing challenging conversations, role-playing these situations with a friend can help you develop your responses and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office. Being proficient in Excel, Word, and Outlook is crucial for this position, so consider taking a quick online course or tutorial to boost your confidence before the interview.
✨Tip Number 4
Prepare examples of your past customer service experiences. Think of specific instances where you successfully resolved issues or provided exceptional service, as these anecdotes will help illustrate your capabilities and fit for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise any roles where you handled customer queries or resolved issues, as this is crucial for the Customer Service Advisor position.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping people and your commitment to providing excellent customer service. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: When filling out the application form, clearly demonstrate your questioning and listening skills. Provide examples of how you've built positive relationships with customers and colleagues in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Radius Housing
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully resolved customer issues or improved their experience, as this will demonstrate your capability in handling similar situations.
✨Demonstrate Active Listening
During the interview, practice active listening by nodding and responding appropriately to the interviewer's questions. This shows that you value communication and understand the importance of listening to customer needs, which is crucial for a Customer Service Advisor.
✨Prepare for Difficult Conversations
Since the role involves handling challenging conversations, prepare for potential scenarios you might face. Think about how you would remain calm and professional while resolving conflicts, and be ready to discuss these strategies in your interview.
✨Familiarise Yourself with the Company
Research Radius Housing and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for, and it shows genuine interest in the company and the role.
