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- Tasks: Assist customers with queries and provide top-notch support in a team environment.
- Company: Join Radius Housing, supporting over 33,000 homes across Northern Ireland.
- Benefits: Enjoy flexible hours, a competitive salary, and perks like health plans and a Cycle to Work scheme.
- Why this job: Make a real impact by helping people while developing your skills in a supportive culture.
- Qualifications: GCSEs in English and Maths or six months of customer service experience required.
- Other info: Full and part-time roles available with flexible shift options to fit your lifestyle.
The predicted salary is between 20700 - 21600 £ per year.
1 week ago Be among the first 25 applicants
Reference: FHA04208 Do you have excellent customer service skills and a passion for helping people? Come join our team of Customer Service Specialists! We are expanding our team of Customer Service Advisors, with both full-time and part-time opportunities available. If you feel youve got what it takes to provide a high standard of customer care, then wed love for you to join us. What is the role like? As a Customer Service Advisor, you will liaise with both internal colleagues and external partners to handle customer queries, resolve issues and provide a positive customer experience. Working as part of a team, you will offer support and advice across a range of enquiries from rents and neighbourhoods to housing and repairs. Our dedicated team of Customer Service Advisors also require the ability to handle difficult conversations, while remaining courteous, professional and responsive during all customer interactions. About Radius Housing Radius Housing provide care and support to over 33,000 homes across Northern Ireland. An integral part of that support is provided through our Customer Service Centre, located at our purpose-built centre in Holywood. Our specialist Customer Service Centre team field over 6,000 calls per month, primarily booking repairs by phone and online, across routine and emergency situations. To support the growth of the business, we are looking for Customer Service Advisors to provide the high level of service that our customers expect. What do you need to apply? The role of Customer Service Advisor requires excellent questioning and listening skills to identify customer needs and offer appropriate solutions. The role also involves building and maintaining positive working relationships with other departments, contractors and partner agencies, while ensuring that the customer is at the centre of the service. On the application form, candidates are asked to detail how they meet the below criteria:
- A good general level of education to include GCSEs or equivalent qualifications in both English and Maths OR A minimum of six months customer service experience, communicating with customers via phone
- Evidence of ability to handle sensitive and confidential information in a workplace environment
- Evidence of ability to demonstrate accuracy and attention to detail in work responsibilities
- Excellent level of IT literacy, with a working knowledge of Microsoft Office packages, to include Excel, Word and Outlook
- Fluent in both spoken and written English language Hours:We have both full and part-time opportunities available. You will have the flexibility to choose your shifts. For example, you might choose to work a split shift, just evenings or weekdays only choose what works best for your lifestyle. Our Customer Service Centre operates from 8am to 8pm Monday to Friday, and from 8am to 2pm on Saturdays. Salary:£24,790 (SP5) to £25,992 (SP8) per annum pro-rata based on a 37-hour week. The starting salary for the post is £24,790 per annum pro rata. In addition to a good salary with development potential, we will provide you with full system, repairs and housing training, accompanied by a comprehensive knowledge base to assist you every step of the way. We also offer a range of other benefits to employees including a contributory pension scheme, a health cash plan which can provide help with dental, optician and medical costs(including cover for dependent children in full time education up to 18 years of age),free employee health checks and a Cycle to Work scheme. Flexibility regarding working hours is also offered in some areas of the business. For further information on employee benefits, visit the employee benefits section of our website. To apply: To access the full criteria, please see the job description. Alternatively, application packs can be obtained by contacting the Holywood reception via the telephone number within our Employer profile. The closing date forapplications is Sunday 6th July 2025unless otherwise stated. Radius reserves the right to enhance criteria to facilitate shortlisting. Association wide waiting lists may be compiled for future same or similar permanent / fixed term vacancies which may arise. Radius is an Equal Opportunities Employer.
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Customer Service Advisor employer: Radius Housing
Contact Detail:
Radius Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Radius Housing and their services. Understanding their mission and the specific needs of their customers will help you tailor your conversations during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Practice handling difficult customer scenarios. Since the role involves managing challenging conversations, role-playing these situations with a friend can help you develop your responses and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office. Being proficient in Excel, Word, and Outlook is crucial for this position, so consider taking a quick online course or tutorial to boost your confidence before the interview.
✨Tip Number 4
Prepare examples of your past customer service experiences. Think of specific instances where you successfully resolved issues or provided exceptional service, as these anecdotes will help illustrate your capabilities and fit for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise any roles where you handled customer queries or resolved issues, as this is crucial for the Customer Service Advisor position.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping people and your commitment to providing excellent customer service. Mention specific examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: When filling out the application form, clearly demonstrate your questioning and listening skills. Provide examples of how you've built positive relationships with customers and colleagues in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Radius Housing
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully resolved customer issues or improved their experience, as this will demonstrate your capability in handling similar situations.
✨Demonstrate Active Listening
During the interview, practice active listening by nodding and responding appropriately to the interviewer's questions. This shows that you value communication and understand the importance of listening to customer needs, which is crucial for a Customer Service Advisor.
✨Prepare for Difficult Conversations
Since the role involves handling challenging conversations, prepare for potential scenarios you might face. Think about how you would remain calm and professional while resolving conflicts, and be ready to discuss these strategies in your interview.
✨Familiarise Yourself with the Company
Research Radius Housing and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for, and it shows genuine interest in the company and the role.
