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- Tasks: Assist customers with travel needs and provide clear announcements at the station.
- Company: Join Avanti West Coast, a leader in rail transport connecting communities across the UK.
- Benefits: Enjoy free travel, a final salary pension, and up to 37 days holiday.
- Why this job: Be part of a passionate team dedicated to excellent customer service and making a difference.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: This role is only open to current Avanti West Coast employees.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Assistant – Announcer – 12 month Secondment role at West Coast Partnership Development
5 days ago Be among the first 25 applicants
Join to apply for the Customer Service Assistant – Announcer – 12 month Secondment role at West Coast Partnership Development
**This role is only open to candidates who are current Avanti West Coast Employees. Any applications made by external candidates for internal only roles will not be considered and will be withdrawn from the process.**
Our stations team at Coventry are looking for an enthusiastic individual to join as a Customer Service Assistant – Announcer for a 12 Month Secondment.
At Avanti West Coast it is our mission to be the transport of choice, connecting our customer and communities across the West Coast.
Are you PASSIONATE about delivering excellent customer service with INTEGRITY? Do you have an AMBITIOUS drive to make a genuine difference to others?
Then THIS is THE opportunity for YOU!
Here at Avanti West Coast, we are pushing the boundaries to set new standards for customer experience and operational excellence across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Stations Customer Service Assistants are COMMITTED to keeping our customers safe at the station and play a vital role in keeping the network moving seamlessly.
In this role you can bring your AUTHENTIC self to make our customers experience memorable as they travel through our stations. We want you to be you!
As a Customer Service Assistant – Announcer on a station, you will:
- Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas.
- Provide timely and clear announcements disseminating information to colleagues and customers.
- Take initiative in problem solving and providing reassurance to customers
- Be an ambassador for the company by going above an beyond for our customers.
- Provide travel assistance, information and guidance to all customers ensuring they are well informed and confident travelling on our network
- Assist customers with their travel needs, offering reassurance through effective problem-solving and providing accurate journey advice.
- Guide customers through the process of purchasing tickets, assist with timetable enquiries, manage queues and support customers when using ticket machines to ensure an efficient service and smooth experience.
If there\’s nothing you like better than learning new things and meeting new people, then you could be just who we\’re looking for.
Take a look at the role profile here.
Training will be provided.
As well as working with a fantastic team you will also receive: –
- Final salary pension
- Free travel on Avanti West Coast for you/spouse/partner/dependents
- Privilege Travel card (75% off other train operators fares for leisure travel)
- 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
- 10 free journeys on other First Group Train Operators
At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.
Everyone who joins Avanti West Coast becomes part of our close-knit team. We\’re committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.
Our Avanti West Coast Values
Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.
Committed– We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.
Integrity– We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.
Ambitious– We strive to be the best and are curious to new ways of working within our business and the wider industry.
Authentic– We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.
We reserve the right to withdraw this advert at any time due to high volumes of applications
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Customer Service Assistant - Announcer - 12 month SecondmentNew employer: West Coast Partnership Development
Contact Detail:
West Coast Partnership Development Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Announcer - 12 month SecondmentNew
✨Tip Number 1
Familiarise yourself with Avanti West Coast's values and mission. Understanding their commitment to customer service and community connection will help you align your responses during any discussions or interviews.
✨Tip Number 2
Showcase your enthusiasm for customer service in your interactions. Whether it's through networking or informal chats, express your passion for helping others and making their travel experience memorable.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated problem-solving skills and provided reassurance to customers. This will highlight your ability to handle the dynamic environment of a railway station.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Customer Service Assistant - Announcer - 12 month SecondmentNew
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Service Assistant - Announcer position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: In your application, express your enthusiasm for delivering excellent customer service. Use specific examples from your previous roles that demonstrate your commitment to customer satisfaction and problem-solving abilities.
Highlight Relevant Experience: If you have prior experience in customer service or a similar role, make sure to detail this in your CV. Mention any relevant skills such as communication, teamwork, and initiative that would make you a great fit for the position.
Be Authentic: Avanti West Coast values authenticity, so be yourself in your application. Share personal anecdotes that reflect your character and how you can contribute positively to the team and the customer experience.
How to prepare for a job interview at West Coast Partnership Development
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues. Highlight your ability to think on your feet and provide reassurance, which is crucial for a role that involves assisting customers in a busy station environment.
✨Be Authentic and Personable
The company values authenticity, so be yourself during the interview. Share personal stories that reflect your character and how you connect with others, as this will help you stand out as a genuine candidate.
✨Familiarise Yourself with the Role
Read up on the responsibilities of a Customer Service Assistant - Announcer. Understanding the key tasks, such as making announcements and guiding customers, will allow you to speak confidently about how you can contribute to the team.
