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- Tasks: Lead daily operations at a vibrant indoor leisure venue, ensuring fun and safety for all guests.
- Company: Join a dynamic team in Gloucester dedicated to creating unforgettable family experiences.
- Benefits: Enjoy a competitive salary, free food, employee discounts, and a balanced work schedule.
- Why this job: Be part of an exciting environment where every day is an adventure and teamwork thrives.
- Qualifications: 2+ years in leadership, health & safety experience, and strong communication skills required.
- Other info: Flexible shifts including weekends; this role is perfect for those who love fun and excitement.
The predicted salary is between 24800 - 34800 £ per year.
Operations Manager – Indoor Leisure & Entertainment Playground
Gloucester | Up to £31,000 DOE + Perks | Fun Starts Here
Tired of the usual 9-to-5? Ready to trade the desk job for a role where excitement is part of your job description?
We\’re looking for a powerhouse of energy, leadership, and positivity to take on the role of Operations Manager at one of the most electrifying indoor leisure venues in Gloucester. This isn\’t just any job; it\’s a chance to lead a venue where families laugh louder, kids play harder, and memories are made every single day.
If you\’ve got serious leadership skills, a passion for customer experience, and a knack for keeping things running like clockwork then step right up. Your next big adventure starts here.
What You\’ll Be Doing (AKA: Your Mission)
Be the heart of the park. You\’ll oversee day-to-day operations, lead a superstar team, and make sure every guest leaves with a huge smile on their face.
Operational Wizardry
- Keep everything ticking, from opening time to lights-out, you\’ll manage the full operation of the park.
- Ensure safety, fun, and top-tier experiences all run side by side.
- Step in as General Manager when needed (cape optional but encouraged).
Sales & Guest Experience Guru
- Work with the GM to deliver unforgettable customer service and smash KPIs.
- Own the café and reception sales. we\’re talking next-level upselling and cross-selling.
- Keep our social media buzzing and our local marketing on-point.
- Turn customer complaints into comebacks, you know how to make things right (and then some).
Party Pro & Booking Boss
- Drive sales across memberships, group bookings, and awesome birthday parties.
- Track daily activity and shift resources like a pro to make sure service always shines.
Compliance Champion
- Safety first! Ensure we\’re always playing by the rules and staying one step ahead.
- Keep licenses, documentation, and standards fully up to scratch.
Team Captain
- Recruit, lead, coach, and inspire a high-performing crew.
- Handle rotas, reviews, and the occasional HR curveball with style.
- Build a team that\’s passionate, proactive, and proud to be part of the action.
What You Bring to the Table
- 2+ years in a leadership role – you\’ve walked the walk and led from the front.
- Proven experience in health & safety management (IOSH is a plus).
- First Aid qualification (or happy to get one).
- Café/hospitality experience? That\’s gold.
- Confident communicator with natural people skills.
- Calm under pressure, quick on your feet, and always two steps ahead.
- Available to work flexible shifts including weekends, evenings & holidays.
What You Get in Return
- Up to £31,000 basic salary (depending on experience)
- Company pension
- Free/discounted food
- Employee discounts
- Free on-site parking
- Store discount
- Monday to Friday schedule with 2 weekends per month (because balance matters)
This is more than a job. It\’s a chance to lead in an environment that thrives on fun, freedom, and fantastic service.
If you\’re the kind of person who believes work should be exciting, meaningful, and just a little bit magical… this is your moment.
Apply now and help us turn everyday visits into epic adventures!
#J-18808-Ljbffr
Operations Manager Leisure entertainment employer: Leisure People Recruitment
Contact Detail:
Leisure People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Leisure entertainment
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed teams in previous roles. Highlight any initiatives you led that improved team performance or customer satisfaction.
✨Tip Number 2
Familiarise yourself with the latest trends in the leisure and entertainment industry. Being knowledgeable about current practices can help you stand out during discussions and demonstrate your passion for the role.
✨Tip Number 3
Network with professionals in the leisure and entertainment sector. Attend local events or join relevant online groups to connect with others who can provide insights or even referrals for the Operations Manager position.
✨Tip Number 4
Prepare to discuss how you would enhance customer experience at the venue. Think of creative ideas for events, promotions, or improvements that could make visits more memorable for families and children.
We think you need these skills to ace Operations Manager Leisure entertainment
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Operations Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases your leadership experience, particularly in leisure or hospitality settings. Use bullet points to clearly outline your achievements and relevant skills, such as health & safety management and customer service excellence.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've successfully led teams and improved customer experiences in previous positions, making sure to convey your passion for creating fun environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Manager.
How to prepare for a job interview at Leisure People Recruitment
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific instances where you inspired or motivated your team to achieve great results.
✨Be Ready to Talk Operations
Familiarise yourself with the day-to-day operations of leisure venues. Be prepared to discuss how you would manage safety, compliance, and overall operational efficiency in a fun environment.
✨Bring Ideas for Marketing and Sales
Think about innovative ways to boost sales and enhance guest engagement. Be ready to share your thoughts on social media strategies and upselling techniques that could benefit the venue.
