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- Tasks: Assist with passenger and vehicle transportation, ensuring a smooth customer experience.
- Company: Stena Line is a leader in sustainable shipping with a vast route network across Europe.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and a supportive work environment.
- Why this job: Join a friendly team focused on customer service and make a real impact in travel.
- Qualifications: 5 GCSEs including English & Maths and 2 years of customer service experience required.
- Other info: Embrace equality, diversity, and inclusion in a dynamic workplace.
The predicted salary is between 22700 - 32900 £ per year.
Stena Line Belfast, Northern Ireland, United Kingdom
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Stena Line Belfast, Northern Ireland, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Customer Service Assistant (Belfast) role at Stena Line
Customer Service Assistant
Location – Belfast
Contract – Permanent
Salary – £28,249.21
Do you care deeply and passionately about customer support?
The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Belfast.
Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.
Some Of Your Key Responsibilities
- Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
- Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
- Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems
- Record and account securely for all cash received in accordance with the Company Cash Handling Policy
What You Will Experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Who You Are
At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.
Qualifications
- Minimum of 5 GCSE’s including English & Maths
- Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
- Proficient in using Microsoft Office packages and the ability to learn new systems
- Strong verbal and written communication skills
- Driving License (Desirable)
Interested?
We have permanent full-time position available within our Port Operations department. To apply, please register your profile and send in your application in English as soon as possible but no later than Tuesday 22nd July 2025. Please note that due to GDPR we do not accept applications via e-mail or postal service
If you have any questions regarding the position or about the recruitment process you are welcome to contact Phil Howarth, Talent Acquisition Coordinator, Phillip.howarth@stenaline.com.
Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company.
As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
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Customer Service Assistant (Belfast) employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Belfast)
✨Tip Number 1
Familiarise yourself with Stena Line's services and values. Understanding their commitment to customer service and sustainability will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your previous customer service experience that demonstrate your ability to handle challenging situations. Highlighting your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires effective communication with customers and team members, being articulate and clear will be crucial in making a good impression.
✨Tip Number 4
Network with current or former employees of Stena Line if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Assistant (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in the travel or transport industry. Use specific examples that demonstrate your ability to deliver excellent customer service and communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer support. Mention why you want to work at Stena Line and how your skills align with their values of providing high standards of service.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience with reservation systems. Also, showcase your strong verbal and written communication skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stena Line
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for customer service during the interview. Stena Line values individuals who care deeply about providing excellent support, so share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Effective Communication Skills
Since the role involves accurate and timely communication, be prepared to showcase your verbal and written communication skills. You might be asked to explain a complex situation clearly, so practice articulating your thoughts concisely.
✨Familiarise Yourself with the Company
Research Stena Line and its operations before the interview. Understanding their commitment to sustainability and customer experience will help you align your answers with their values and demonstrate your interest in the company.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to discuss them.
