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- Tasks: Be the friendly face of our clinics, helping patients with appointments and providing excellent care.
- Company: Join CHEC, a leading independent provider of eye health services, committed to patient care and innovation.
- Benefits: Enjoy perks like flexible leave, employee discounts, and a supportive work environment.
- Why this job: Make a real impact in healthcare while working in a caring and passionate team culture.
- Qualifications: Empathy, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: This role offers a chance to grow within a thriving organisation dedicated to community health.
The predicted salary is between 30000 - 42000 £ per year.
Location: Blackpool, with travel required across the region
Contract Type:Permanent, 37.5 hours a week
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
About the Role
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.
The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
This is a full time position working 37.5 hours a week, across 4 days. Working hours are from 7:30am to 5:30pm, with a 30-minute lunch break.
We are looking for someone who can.
· Meet & greet patients
· Support patients and be first point of contact
· To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
· To provide advice to patients about the services we provide which are available to them.
· To use communication skills including empathy, tact and reassurance in handling all call
· To maintain a robust approach to data quality and patient confidentiality
What you’ll bring to the role:
· Natural ability to empathise with patients and demonstrate a genuine care
· Good communication and strong interpersonal skills
· Excellent telephone manner
· Excellent organisational skills and attention to detail
· Highly proficient in Microsoft Office and other systems
· The ability to learn and adapt to new internal systems
· Self-motivated and self-starter with the ability to prioritise and schedule work independently
· Approachable and friendly manner to welcome our patients into our hospitals and clinics
About CHEC
Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state of the art surgical centres are a beacon of envy, providing end-to-end care for our patients through NHS partnerships.
We have 5 core values that we uphold through our employee and patient lifecycle to ensure a pleasant experience for all. These are Caring, Passionate, Togetherness, Listening and Focus, something that all our colleagues are expected to naturally uphold here at CHEC.
Why work for us?
- Buy and sell annual leave scheme
- Refer a friend scheme
- Company pension
- Bluelight Card- 100’s of discount and cashback options
- Performance review with a training and development plan
- Employee discounts portal
- Cycle to work scheme
- MediCash – Health cash plan
About CHEC
Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care.
CHEC has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.
CHEC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all CHEC Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
As An Employer
Good relationships are built on trust, integrity, and honesty, the values that underpin CHEC’s commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees.
As an employer, CHEC offers a great place to work and an enthusiastic team to work within. Amongst the benefits of becoming a CHEC team member are:
Get support if you have a disability or health condition:
https://www.gov.uk/access-to-work
At CHEC, we are committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position, please contact a member of our team at careers@chec.uk or call 01772 286168 .
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Patient Coordinator employer: Community Eyecare
Contact Detail:
Community Eyecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Familiarise yourself with CHEC's core values: Caring, Passionate, Togetherness, Listening, and Focus. During your interactions, whether in person or over the phone, demonstrate how you embody these values, as they are crucial to the company culture.
✨Tip Number 2
Practice your communication skills, especially empathy and reassurance. Role-play scenarios where you might need to handle emotional patients, as this will help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Research common questions patients might have about eye health services. Being knowledgeable about the services CHEC provides will not only impress during interviews but also help you build rapport with patients when you start.
✨Tip Number 4
Network with current or former employees of CHEC on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Patient Coordinator position. Tailor your application to highlight how your skills and experiences align with what CHEC is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for patient care and your ability to empathise with patients. Mention specific examples from your past experiences that demonstrate your communication skills and attention to detail.
Highlight Relevant Skills in Your CV: Ensure your CV showcases your organisational skills, proficiency in Microsoft Office, and any relevant experience in healthcare or customer service. Use bullet points for clarity and focus on achievements that relate to the role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Coordinator role.
How to prepare for a job interview at Community Eyecare
✨Show Your Empathy
As a Patient Coordinator, you'll be the first point of contact for patients. Make sure to demonstrate your ability to empathise with patients during the interview. Share examples of how you've handled sensitive situations in the past, showing that you can provide reassurance and support.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Prepare to discuss your experience with both verbal and written communication. You might want to practice answering common interview questions clearly and confidently, showcasing your strong telephone manner and interpersonal skills.
✨Demonstrate Organisational Skills
The role requires excellent organisational skills and attention to detail. Be ready to talk about how you manage your time and prioritise tasks. Consider sharing specific examples of how you've successfully organised your workload in previous roles.
✨Familiarise Yourself with CHEC's Values
CHEC has five core values: Caring, Passionate, Togetherness, Listening, and Focus. Research these values and think about how they align with your own. During the interview, express how you embody these values in your work and how they guide your interactions with patients.
