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- Tasks: Provide high-quality housing advice and manage a caseload of 30-50 cases.
- Company: Join Citizens Advice Bury & Bolton, a leading provider of legal advice supporting vulnerable communities.
- Benefits: Enjoy flexible working options, professional development opportunities, and a supportive team environment.
- Why this job: Make a real impact in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in housing sector, strong interpersonal skills, and a passion for professional growth required.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 28800 - 43200 £ per year.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.
Our Housing team provide both one-off advice and casework (through Legal Aid contracts) across Greater Manchester. They provide support to vulnerable clients across a range of issues that include:
- Possession claims
- Homelessness appeals – in the last financial year we have worked with over 500 clients with threatened/ actual homelessness.
- Housing loss prevention (HLPAS) delivered at Wigan County Court.
There’s no ‘average’ case – each client and case is different and you’ll have your own caseload from instruction through to completion. It can sometimes be a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive team in a rewarding environment – and working alongside an established team of solicitors, caseworkers and support staff.
This is a fantastic opportunity for personal and professional development, where you will be fully supported in this role, with development opportunities that expand past CPD requirements.
About you:
- Experience in working within the housing sector, with an understanding of housing law
- Excellent interpersonal skills to engage with a diverse range of clients,
- Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
- Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
- A genuine passion for continual professional development
Key tasks within this role include;
- Provide high quality housing advice to clients, assessing and effectively diagnosing clients’ needs, delivering one-off specialist housing advice and casework.
- Manage a complex caseload of 30-50 cases at any one time that includes internal and external referrals, as well as cases taken on from court duty.
- Guide and empower clients – explaining options and implications to help clients make informed decisions about their next steps.
- Communicate and negotiate with private landlords, social housing associations, local authorities and any other organisations (statutory or other) that may be involved in the case.
Key information
- Employer: Citizens Advice Bury & Bolton
- Locations: Hybrid, Greater Manchester, Bolton, Bury, Wigan
- Role Type: Permanent
- Working Hours: Full-Time
To apply for this role:
Application process
To apply, please submit a CV and cover letter to our online platform
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, people from racially minoritised communities and people with lived experiences.
If you would like an informal conversation about this role or the application process, you can use the link within the application pack to book a chat with our HR team.
More about this role
- Closing Date: Monday 4th August 2025 at 12:00pm
- Closing Time: 09:00
- Contact Name: Cat Aherne
- Contact Information: jobs@cabb.org.uk
- Flexible Working Options: Flexitime, Part time
- Working Pattern Details: Monday to Friday 9.30am-4.30pm (considerations will be made to flexible working patterns)
- Would You Consider A Job Share For The Role?: Yes
#J-18808-Ljbffr
Housing Caseworker employer: Action Together
Contact Detail:
Action Together Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Caseworker
✨Tip Number 1
Familiarise yourself with the specific housing laws and regulations relevant to Greater Manchester. This will not only help you understand the challenges clients face but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with Citizens Advice or similar organisations. Attend local events or workshops to build connections and gain insights into the role and its requirements.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed a caseload or dealt with challenging clients. Highlight your interpersonal skills and ability to adapt to different situations, as these are crucial for the Housing Caseworker role.
✨Tip Number 4
Showcase your passion for continual professional development by researching relevant training opportunities or certifications in housing law or casework. Mentioning these during your application process can set you apart from other candidates.
We think you need these skills to ace Housing Caseworker
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Housing Caseworker position. Familiarise yourself with housing law and the specific challenges faced by clients in the Greater Manchester area.
Tailor Your CV: Highlight your relevant experience in the housing sector and any specific skills that align with the job description. Emphasise your interpersonal skills, organisational abilities, and any experience with trauma-informed approaches.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for helping vulnerable clients and your commitment to continual professional development. Provide examples of how you've successfully managed complex cases or worked in fast-paced environments.
Proofread and Edit: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Action Together
✨Show Your Understanding of Housing Law
Make sure to brush up on your knowledge of housing law before the interview. Be prepared to discuss specific cases or scenarios where you applied this knowledge, as it will demonstrate your expertise and commitment to the role.
✨Demonstrate Empathy and Compassion
Given the nature of the role, it's crucial to showcase your interpersonal skills. Prepare examples of how you've successfully engaged with clients from diverse backgrounds, particularly those in vulnerable situations, to highlight your empathetic approach.
✨Organisational Skills are Key
Be ready to discuss how you manage a complex caseload. Share strategies you use to prioritise tasks and meet deadlines, especially in a fast-paced environment. This will show that you can handle the demands of the role effectively.
✨Express Your Passion for Professional Development
The role offers opportunities for growth, so convey your enthusiasm for continual professional development. Mention any relevant training or courses you've undertaken and how you plan to further your skills in the housing sector.
