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- Tasks: Join our Legal Advice Team as a Paralegal, providing legal advice and managing client communications.
- Company: Slater and Gordon is a leading consumer law firm focused on accessible legal services.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and various health benefits.
- Why this job: Kickstart your legal career in a supportive environment with opportunities for growth and impact.
- Qualifications: Legal Practice Course (LPC) or equivalent required; strong communication and customer service skills essential.
- Other info: No prior legal experience needed; perfect for high school and college students eager to learn.
The predicted salary is between 28800 - 48000 £ per year.
Slater and Gordon are a leading consumer law firm providing a broad range of specialist legal and complementary services. We are undergoing a significant transformation across all areas of the business, focusing on people and technology. Our mission is to give people easier access to our world-class legal services.
About the Role
We are seeking a Paralegal to join our Legal Advice Team. This role is ideal for someone with excellent customer service and communication skills, a keen eye for detail, and the ability to manage and prioritize their workload. No prior hands-on legal experience is necessary, making it a great opportunity to start your legal career.
Responsibilities
- Offer general legal advice to members of trade unions or organizations (excluding all legal areas).
- Handle a dynamic, fast-paced workload involving telephone communication, including both incoming and outgoing calls.
- Manage your workload confidently while conducting research between calls.
- Carry out legal research and follow up with clients as needed.
- Achieve multiple KPIs, such as telephony metrics (service levels, abandonment rates), call quality, advisory quality, and conversion rates.
- Refer members to S&G services for conversion where applicable.
About You
- Legal Practice Course (LPC) or equivalent required.
- Excellent customer service and communication skills.
- Ability to work well within a team and under pressure.
- Confident in working with stakeholders at all levels.
What We Offer
We offer a hybrid working environment, a competitive salary, and benefits including 25 days of holiday (with the option to purchase an additional 5 days), pension scheme, health cash plan, life assurance, and income protection insurance. Join us to develop a rewarding and successful career with an award-winning law firm.
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Paralegal - Legal Advice Team employer: Slater and Gordon Lawyers (UK)
Contact Detail:
Slater and Gordon Lawyers (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Paralegal - Legal Advice Team
✨Tip Number 1
Familiarise yourself with the specific legal areas that Slater and Gordon focuses on, even if you don't have prior experience. Understanding their services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of telephone communication, consider role-playing scenarios with friends or family to build your confidence and improve your call handling techniques.
✨Tip Number 3
Research common KPIs in customer service roles, particularly in legal settings. Being able to discuss how you would meet or exceed these metrics can set you apart from other candidates and show that you're results-driven.
✨Tip Number 4
Network with current or former employees of Slater and Gordon on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Paralegal - Legal Advice Team
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Paralegal position. Tailor your application to highlight how your skills and experiences align with what Slater and Gordon are looking for.
Highlight Relevant Skills: Emphasise your customer service and communication skills in your CV and cover letter. Provide specific examples of how you've successfully managed workloads or communicated effectively in previous roles.
Show Enthusiasm for Learning: Since no prior legal experience is necessary, express your eagerness to learn and grow within the legal field. Mention any relevant coursework or training, such as your Legal Practice Course (LPC), to demonstrate your commitment.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Paralegal role.
How to prepare for a job interview at Slater and Gordon Lawyers (UK)
✨Showcase Your Communication Skills
As a Paralegal, you'll need excellent communication skills. During the interview, make sure to articulate your thoughts clearly and confidently. Practice answering common interview questions out loud to ensure you sound natural and engaging.
✨Demonstrate Your Customer Service Experience
Since this role involves offering legal advice and handling client communications, highlight any previous customer service experience. Share specific examples of how you've successfully managed client interactions or resolved issues in the past.
✨Prepare for Legal Research Questions
Even though prior legal experience isn't necessary, be prepared to discuss your understanding of legal research. Familiarise yourself with basic legal concepts and demonstrate your willingness to learn and adapt to new information during the interview.
✨Emphasise Your Ability to Work Under Pressure
The role requires managing a dynamic workload, so be ready to discuss how you handle pressure. Provide examples of situations where you've successfully prioritised tasks and met deadlines, showcasing your organisational skills and ability to thrive in a fast-paced environment.
