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- Tasks: Be the first point of contact, managing a welcoming reception area and supporting the FM team.
- Company: Join Andersen James Group, a trusted recruitment partner in facilities management across the UK.
- Benefits: Enjoy a supportive team culture and opportunities for professional development.
- Why this job: Make a real impact on occupier satisfaction in a premium office environment.
- Qualifications: Previous front-of-house or customer service experience is essential; strong communication and organisational skills required.
- Other info: Immediate start available for a minimum contract length of 4 weeks.
The predicted salary is between 24000 - 36000 £ per year.
This range is provided by Andersen James Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Andersen James Group
Connecting FM professionals with landlords, managing agents and service providers UK wide – Trusted Recruitment Partner
Start Date: Immediate
Contract Length: 4 Weeks Minimum
Why This Role?
Be the first impression of a best-in-class office building, ensuring occupiers and visitors receive a seamless, professional experience that reflects the standards of a leading facilities management team. This is a fantastic opportunity to join a client-focused FM environment where your role directly contributes to occupier satisfaction and asset value.
What You’ll Be Doing:
- Acting as the first point of contact for visitors, occupiers, and contractors within a premium office environment.
- Managing the reception area, ensuring it remains welcoming, safe, and aligned with the building’s standards.
- Handling visitor management systems, access passes, and contractor sign-ins, ensuring compliance with FM procedures.
- Supporting the onsite FM team in delivering occupier communications and service updates.
- Assisting with front-of-house reporting, incident logging, and supporting health & safety awareness within the reception space.
- Contributing to building community initiatives and supporting event delivery to enhance occupier experience.
- Liaising with security, cleaning, and maintenance teams to ensure consistent service delivery.
What We’re Looking For:
- Front-of-house, concierge, or customer service experience within a facilities management or commercial property setting.
- Professional, warm communication skills and a commitment to exceptional service delivery.
- Strong organisational skills and the ability to manage multiple tasks calmly and efficiently.
- An understanding of the FM environment, including compliance awareness and the role front-of-house plays in operational excellence.
- IT literate, with experience using visitor management and booking systems.
Why This Facilities Management Team?
Join a respected FM provider managing a flagship office building where your role is valued as part of delivering a seamless occupier experience. You will be part of a supportive team culture focused on professional development and service excellence within the FM industry.
Call Alex 07533492894 // alex.m@andersenjames.com
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Other
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Front of house Concierge employer: Andersen James Group
Contact Detail:
Andersen James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of house Concierge
✨Tip Number 1
Familiarise yourself with the specific facilities management environment. Understanding the nuances of how a front-of-house role contributes to operational excellence will help you stand out during conversations.
✨Tip Number 2
Practice your communication skills, especially in a professional context. Being warm and approachable is key in a concierge role, so consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Network within the facilities management community. Attend local events or join online forums to connect with professionals in the field, which can lead to valuable insights and potential referrals.
✨Tip Number 4
Showcase your organisational skills by preparing for potential situational questions. Think about how you would handle multiple tasks at once, as this is crucial in a busy front-of-house environment.
We think you need these skills to ace Front of house Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house roles or customer service. Emphasise skills that align with the job description, such as communication, organisational abilities, and familiarity with visitor management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences where you successfully managed visitor interactions or contributed to a positive environment, reflecting the standards of a leading facilities management team.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as IT literacy and compliance awareness. Use examples to demonstrate how you've effectively managed multiple tasks in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a front-of-house position.
How to prepare for a job interview at Andersen James Group
✨Showcase Your Customer Service Skills
As a front-of-house concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation effectively.
✨Familiarise Yourself with FM Procedures
Understanding facilities management procedures is key for this role. Brush up on visitor management systems, compliance protocols, and health & safety regulations to demonstrate your knowledge during the interview.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for visitors and occupiers, practice clear and professional communication. Be ready to discuss how you handle different types of interactions, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in a front-of-house role and how you would address them, showcasing your organisational skills and calmness under pressure.
