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- Tasks: Support passengers with reduced mobility at Birmingham Airport, ensuring a smooth travel experience.
- Company: Join Optime, aviation recruitment experts known for their supportive and welcoming team culture.
- Benefits: Earn £12.21 per hour, enjoy weekly pay, and receive full training and uniform.
- Why this job: Make a real difference in people's travel experiences while working in a dynamic airport environment.
- Qualifications: A positive attitude, great communication skills, and a willingness to help others are essential.
- Other info: Flexible shift patterns with temp-to-perm opportunities based on performance.
Aviation recruitment experts Optime are hiring Customer Care Agents to join a respected and welcoming team at Birmingham International Airport.
Please note: This is a mobility assistance role, not a check-in position.
This is a rewarding role supporting passengers with reduced mobility as they travel through the airport. If you\’re friendly, reliable and enjoy helping others, you\’ll find this a fulfilling and fast-paced position. Full training is provided and you’ll be part of a supportive on-site team from day one.
Start Dates:
- 27th May 2025
- 3rd June 2025
What’s on offer:
- Pay Rate: £12.21 per hour
- Shift Pattern: 5 on, 3 off (this includes both weekdays and weekends)
- Weekly Pay
- Temp to Perm opportunity based on performance
- Full uniform and airport ID provided
Example Rota:
Day 1 – 04:30–14:30
Day 2 – 04:30–14:30
Day 3 – 09:30–18:00
Day 4 – 12:30–21:00
Day 5 – 12:30–21:00
3 x OFF
Key Responsibilities:
- Deliver friendly, professional service to passengers at all times
- Escort passengers with reduced mobility through the airport on foot, by wheelchair, or electric buggy
- Assist with luggage when required
- Complete daily equipment checks and report any faults promptly
- Ensure all equipment is kept clean and ready for use
- Communicate updates via handheld devices to Central Control
- Complete all paperwork accurately and submit it on time
- Carry out any reasonable duties as directed by supervisors
What you’ll need:
- A positive attitude and strong work ethic
- Great communication and customer service skills
- Ability to stay calm and focused under pressure
- Self-motivated and able to work independently
- Full UK driving licence (desirable)
- Previous airport experience is a bonus but not required
- UK Settled Status (if applicable)
- Current proof of address
Important: Due to airport regulations, all applicants must pass a basic DBS check and provide a 5-year checkable work/education history.
To apply, please submit your CV for consideration.
Optime Group is acting as an Employment Business in relation to this vacancy.
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Customer Care Agent - Birmingham Airport employer: Optime Group
Contact Detail:
Optime Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent - Birmingham Airport
✨Tip Number 1
Familiarise yourself with the layout and operations of Birmingham Airport. Understanding the environment you'll be working in can help you feel more confident during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required a friendly and professional attitude. Even if it's not directly related to aviation, showcasing your ability to assist others will make you stand out.
✨Tip Number 3
Prepare to discuss how you handle stressful situations. As a Customer Care Agent, you'll need to stay calm under pressure, so think of examples from your past where you've successfully managed challenging scenarios.
✨Tip Number 4
Show enthusiasm for the role by expressing your passion for helping people, especially those with reduced mobility. This will resonate well with the hiring team and reflect your suitability for the position.
We think you need these skills to ace Customer Care Agent - Birmingham Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Care Agent. Emphasise any previous customer service roles, especially those involving assistance or support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work in a fast-paced environment. Mention your positive attitude and how you can contribute to the team at Birmingham Airport.
Highlight Relevant Skills: In your application, focus on key skills such as communication, reliability, and the ability to stay calm under pressure. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optime Group
✨Show Your Friendly Side
As a Customer Care Agent, your ability to connect with passengers is crucial. During the interview, demonstrate your friendly and approachable nature. Share examples of how you've helped others in previous roles or situations.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you handle difficult conversations or provide clear instructions. Use specific examples to illustrate your ability to communicate well under pressure.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment like an airport, challenges can arise unexpectedly. Prepare to discuss scenarios where you've successfully resolved issues, especially those involving customer service or teamwork.
✨Understand the Role's Requirements
Familiarise yourself with the responsibilities of a Customer Care Agent, particularly regarding mobility assistance. Showing that you understand the role and its importance will impress the interviewers and demonstrate your commitment.
