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For Companies At a Glance
- Tasks: Provide top-notch service for guest check-ins and calls while ensuring guest safety.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy free hotel stays, discounts, continuous learning, and wellness support.
- Why this job: Be part of a caring team where you can grow and make a real impact.
- Qualifications: Some experience in customer service and excellent communication skills required.
- Other info: Must be eligible to work in the UK; flexible contract for 6 months.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, allowing you to find your true self, but all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, fulfill yourself, discover other professions, and pursue career opportunities in your hotel or in other hospitality environments worldwide.
You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart. Join us and become a Heartist.
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information.
- Attend to all incoming calls professionally and politely, striving to provide total customer satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Control guest and hotel accounts, ensuring charges are accurate and posted promptly.
- Handle credit and cash transactions securely, issue room keys, and maintain guest confidentiality/privacy.
- Communicate effectively between hotel guests and all hotel departments, both verbally and in writing.
- Operate the switchboard efficiently, handle calls promptly, greet callers according to Accor policy, and transfer calls to relevant departments.
- Accurately document all internal and guest messages and distribute them as per hotel procedures.
- Maintain an up-to-date internal phone list for accurate call transfers. Connect international and operator-assisted calls, recording charges accurately.
- Assist in screening calls for reservations and provide accurate, up-to-date information.
- Promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Perform other duties as requested by management and supervisors.
Qualifications
- Some experience in retail, hospitality, or a customer-facing role.
- Excellent communication skills.
- Strong organizational skills.
- A positive, can-do attitude.
Additional Information
- Competitive salary.
- Free night stays in our UK hotels and up to 30% discount at any Accor restaurant (T&C applies).
- Discounted hotel rates worldwide in Accor Hotels.
- Continuous learning and development through our Accor Academy.
- Support for your wellbeing in professional and personal life.
- Opportunities to grow your experience across 5000 hotels in over 100 countries.
- Participation in initiatives to build a more inclusive and sustainable world.
- Many more benefits and perks: our goal is to help you grow and unleash your personality.
- You must be eligible to live and work in the UK and possess a current work visa to apply for this position.
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Front Office Team Member - flexible 6 months contract employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member - flexible 6 months contract
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your responses during interviews and show that you're genuinely interested in their culture.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles during your conversations. Be ready to share specific examples of how you've provided excellent service, as this will demonstrate your suitability for the Front Office Team Member position.
✨Tip Number 3
Practice your communication skills, especially in handling calls and guest interactions. Since the role involves a lot of verbal communication, showcasing your ability to engage politely and professionally will set you apart from other candidates.
✨Tip Number 4
Research common questions asked in hospitality interviews, particularly those related to guest satisfaction and conflict resolution. Being prepared with thoughtful answers will help you feel more confident and make a positive impression during your interview.
We think you need these skills to ace Front Office Team Member - flexible 6 months contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail, hospitality, or any customer-facing roles. Emphasise your communication skills and organisational abilities, as these are crucial for the role.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and how you embody the 'Heartist' spirit. Mention specific examples of how you've provided excellent customer service in previous roles and why you want to work with Accor.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Passion for Hospitality
Accor values individuals who are passionate about hospitality. During the interview, share your experiences that highlight your love for customer service and how you strive to create memorable experiences for guests.
✨Demonstrate Strong Communication Skills
As a Front Office Team Member, effective communication is key. Be prepared to discuss how you've successfully handled customer inquiries or resolved issues in previous roles, showcasing your ability to communicate clearly and professionally.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Provide examples of how you've managed multiple tasks efficiently in a fast-paced environment, ensuring that you can handle guest registrations and calls seamlessly.
✨Emphasise a Positive Attitude
A positive, can-do attitude is essential in hospitality. Convey your enthusiasm for the role and how you approach challenges with a solution-oriented mindset, which aligns with Accor's values of being a Heartist.
