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- Tasks: Join us as a Customer Services Advisor, handling orders and customer queries daily.
- Company: LKAB is a dynamic company focused on delivering exceptional customer service.
- Benefits: Enjoy perks like a pension scheme, life insurance, and discounts after 5 years.
- Why this job: Be part of a supportive team that values your input and encourages growth.
- Qualifications: We're looking for confident, IT-savvy individuals with great customer service skills.
- Other info: Flexible part-time hours (20-25) and opportunities for volunteer leave.
The predicted salary is between 24000 - 36000 £ per year.
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Job Title: Customer Services Advisor
Location: Stockton – TS18 3BL
Salary: Competitive
Job Type: Permanent, Part Time (20 – 25 Hours)
LKAB are looking for an enthusiastic Customer Services Advisor to form part of our Team at Stockton. The role is responsible for dealing directly with suppliers, customers and site administration.
The incumbent will be responsible for performing the day-to-day administration and support activities for the Stockton site, ensuring that all orders and documentation are accounted for accurately and that these are conveyed to our partners in a timely manner.
The candidate will also make suggestions for continuous improvement across Customer Services processes, whilst maintaining customer and stakeholders\’ requirements, managing these to the highest standards possible.
Duties Will Include
- Administration and processing of orders and information relating to Stockton Site.
- Processing Documentation for UK and European Orders
- Inbound and Outbound Call Handling
- Supporting site management team with IMS responsibilities, including support during audits and maintaining site compliance documentation.
- Ensuring LKAB Logistical requirements are being fulfilled by Haulage Partners
- Ensuring customer service queries are dealt with in an efficient manner through to completion, and if required escalated through the Site Manager and Commercial teams.
The Ideal Candidate Will Be
- Personable, Confident and customer focused.
- IT literate with good working knowledge of Microsoft Office Platforms and strong attention to detail
- Demonstrable organisation, time management and customer service experience.
- Great team player – eager to support, with a proactive nature.
- Previous Export documentation preparation & booking experience.
- Committed to the LKAB behaviours and code of conduct and lives by the organisation golden rules.
Benefits
- Company pension increasing in employer contributions after 5 years service
- Life insurance (Death in Service)
- Employee Assistance Programme for employee, partner and family
- Salary Extras – Store discount scheme
- 5 Days paid volunteer leave
- Reframe cancer support
- My Menopause centre
- Cycle to Work Scheme
Please click APPLY to submit your CV for this role.
Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Admin Assistant, Receptionist, Administrator, Admin, Administrative Assistant, Support Administrator, Customer Support, Client Service may also be considered for this role.
Seniority level
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Employment type
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Employment type
Part-time
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Industries
Wholesale Metals and Minerals
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Customer Services Advisor employer: LKAB Minerals
Contact Detail:
LKAB Minerals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with LKAB's values and code of conduct. During any interviews or conversations, demonstrating your alignment with their principles can set you apart as a candidate who truly understands the company culture.
✨Tip Number 2
Brush up on your knowledge of export documentation and logistics processes. Being able to discuss these topics confidently will show that you're prepared for the specific challenges of the Customer Services Advisor role.
✨Tip Number 3
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you articulate your responses clearly and demonstrate your customer-focused approach during the interview.
✨Tip Number 4
Network with current or former employees of LKAB if possible. They can provide valuable insights into the company and the role, which can help you tailor your approach and questions during the application process.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and responsibilities of a Customer Services Advisor. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, IT skills, and any relevant administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer queries and manage documentation.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer service tasks in the past and how you can contribute to improving processes at LKAB.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at LKAB Minerals
✨Show Your Customer Focus
As a Customer Services Advisor, it's crucial to demonstrate your customer-centric approach. Share specific examples from your past experiences where you went above and beyond to assist customers or resolve issues.
✨Highlight Your IT Skills
Since the role requires proficiency in Microsoft Office, be prepared to discuss your experience with these tools. Mention any specific projects or tasks where you effectively used technology to improve processes or communication.
✨Demonstrate Organisational Skills
The job involves managing multiple tasks and ensuring timely processing of orders. Be ready to explain how you prioritise tasks and manage your time effectively, perhaps by sharing a situation where you successfully handled competing deadlines.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer service queries. Think of scenarios where you had to escalate an issue or suggest improvements, and be ready to discuss your thought process and outcomes.
