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- Tasks: Manage commercial claims from start to finish, ensuring a top-notch customer experience.
- Company: Join RSA, a leading insurance provider with a strong presence in the UK and beyond.
- Benefits: Enjoy hybrid working, competitive pension contributions, and continuous development opportunities.
- Why this job: Be part of a transformative team that values your growth and impact in the insurance industry.
- Qualifications: Experience in high-value commercial property claims and relevant qualifications like Cert CII or Cert CILA.
- Other info: Flexible hours and job shares are available to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
7 months ago Be among the first 25 applicants
Introduction
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We are currently recruiting for a Commercial Claims Adjuster, covering Colchester and the South East, to join our established and experienced team here at RSA on a remote basis.
Introduction
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We are currently recruiting for a Commercial Claims Adjuster, covering Colchester and the South East, to join our established and experienced team here at RSA on a remote basis.
Your Role
As a Commercial Claims Adjuster, you will oversee claims from initiation to resolution, ensuring a customer-focused experience throughout the process. With knowledge in commercial property insurance, you will engage effectively with customers and third parties, providing clear communication and promptly addressing inquiries. Managing a diverse portfolio of claims, typically ranging from £10K to £100K across sectors such as Property Owner, Retail, Industrial, and Offices. You will collaborate with other Commercial Adjusters, the Team Leader, and Technical Experts to ensure comprehensive support. Utilizing your negotiation skills, you will aim for favourable outcomes in claims settlements while providing excellent customer service and fostering relationships with clients. This role requires excellent communication, analytical, and organizational skills, along with the ability to manage multiple cases effectively. Additionally, you will participate in surge event management to provide vital support during critical times, take responsibility for your ongoing technical development, and travel to sites as required, for which a company car will be provided, along with the necessity of holding a clean driving license.
About You
You will have experience in handling high-value commercial property claims and managing suppliers and builders with tight controls to protect indemnity spend. You will possess the ability to assess and review claims, identifying coverage, validation, and recovery issues while ensuring that the customer journey remains on the correct path and that indemnity is effectively controlled. Familiarity with general building construction is essential, along with the capacity to adapt to the varying needs of customers, prioritizing work effectively to deliver results that meet their expectations. Additionally, you should hold qualifications, ideally at least Cert CII or Cert CILA, and have a desire to progress in your career.
What We Offer You
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it\’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but don\’t meet all the requirements of the role, please contact us as we\’d love to discuss how RSA could be the next step in your career journey. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Insurance
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Commercial Claims Adjuster employer: RSA
Contact Detail:
RSA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Adjuster
✨Tip Number 1
Familiarise yourself with RSA's values and mission. Understanding their focus on people and customer service will help you align your responses during interviews, showcasing how you can contribute to their transformation journey.
✨Tip Number 2
Network with current or former employees of RSA on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Commercial Claims Adjuster role.
✨Tip Number 3
Brush up on your negotiation skills, as this role requires you to aim for favourable outcomes in claims settlements. Consider role-playing scenarios with a friend or mentor to build confidence in your negotiation techniques.
✨Tip Number 4
Prepare specific examples from your past experience that demonstrate your ability to manage high-value commercial property claims. Highlighting your analytical and organisational skills will show that you're well-equipped for the challenges of the role.
We think you need these skills to ace Commercial Claims Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Commercial Claims Adjuster. Highlight your relevant experience in handling high-value commercial property claims and your ability to manage suppliers effectively.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication, analytical, and organisational skills, as well as any qualifications like Cert CII or Cert CILA.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully managed claims and fostered client relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your attention to detail.
How to prepare for a job interview at RSA
✨Understand the Role
Make sure you have a solid grasp of what a Commercial Claims Adjuster does. Familiarise yourself with the responsibilities outlined in the job description, especially around managing high-value claims and customer interactions.
✨Showcase Your Experience
Prepare to discuss your previous experience with commercial property claims. Highlight specific examples where you've successfully managed claims, negotiated settlements, or improved customer satisfaction.
✨Demonstrate Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Be ready to explain complex insurance concepts in simple terms, as you will need to engage effectively with customers and third parties.
✨Ask Insightful Questions
Prepare thoughtful questions about RSA's culture, the team you'll be working with, and their approach to customer service. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
