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- Tasks: Welcome guests and manage spa bookings for a serene experience.
- Company: Cliveden House is a luxury 5 Red Star hotel in the beautiful Berkshire countryside.
- Benefits: Enjoy competitive pay, discounts, team meals, and excellent training opportunities.
- Why this job: Join a relaxed team culture focused on exceptional hospitality and guest satisfaction.
- Qualifications: No specific qualifications required, just a friendly attitude and eagerness to learn.
- Other info: Part-time role with flexible hours, including weekends.
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Spa Receptionist – Part time 24hrs (including weekends)
Cliveden House, Maidenhead, Berkshire, SL6 0JF
Cliveden House
Cliveden is undeniably special. It’s one of the world’s finest luxury 5 Red Star hotels, and it sits right in the heart of the Berkshire countryside, surrounded by 376 acres of stunning gardens and parkland with incredible views over the River Thames.
What sets us apart is how much we value our team. We’re all about luxury, but we keep things relaxed without all the formalities. We encourage our team to be themselves because it’s their unique personalities that make our guest experiences truly unforgettable. Together, we have created a culture where our efforts go hand in hand with enjoying what we do and delivering with an unwavering commitment for exceptional hospitality.
Spa Receptionist
Cliveden House is currently seeking a welcoming and guest-focused Spa Receptionist to join our spa team. As a Spa Receptionist, you will play a pivotal role in creating a serene and enjoyable experience for our spa guests. This position offers an exciting opportunity to contribute to the overall well-being and relaxation of our guests in the luxurious setting of Cliveden House.
Our Ideal Candidate Should
- Greet spa guests warmly and assist with check-in processes, ensuring a seamless and calming experience
- Manage spa bookings and appointments efficiently, providing detailed information about available services
- Respond to inquiries about spa treatments, facilities, and wellness programs in an efficient manner
- Coordinate with the spa team to ensure the smooth flow of appointments and services.
- Assist in maintaining a serene and organised spa reception and boutique area
- Uphold high standards of customer service, ensuring guest satisfaction throughout their visit
What’s in it for you?
- Competitive Salary
- £3,300 estimated annual Tronc (non-contractual)
- Commission on products sales
- 29 days of annual leave, including bank holidays (prorata to part time hours)
- Regular team gatherings and appreciation events
- Complimentary team meals
- Uniform provided
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels, Relais & Chateaux properties worldwide, and London & Regional properties worldwide
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Discounts on spa treatments and products
- Special gifts based on length of service
- Recommend-a-friend bonus scheme.
- Health cash plan
- Participation in the cycle-to-work scheme
- Access to our employee assistance programme
- Excellent Training and Career Development opportunities
- …and so much more
If you thrive in the fast-paced world of hospitality and are eager to collaborate with an exceptional team, we invite you to get in touch with us. We look forward to hearing from you!
Cliveden’s story is one of over 350 years of powerful personalities, debaucherous parties and scandalous affairs. Built in 1666 by the 2nd Duke of Buckingham, as a gift to his mistress, Cliveden House has remained a pinnacle of intrigue and glamour throughout its illustrious history. The Grade I listed stately home retains much of the grandeur from its days as a private house, but this is mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden remains an extraordinary 5 star hotel that has to be experienced.
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Iconic Luxury Hotels Limited 2025 #J-18808-Ljbffr
SPA RECEPTIONIST - PART TIME 24HRS (INCLUDING WEEKENDS) employer: Iconic Luxury Hotels
Contact Detail:
Iconic Luxury Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SPA RECEPTIONIST - PART TIME 24HRS (INCLUDING WEEKENDS)
✨Tip Number 1
Familiarise yourself with the spa services offered at Cliveden House. Understanding the treatments and facilities will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Highlighting your ability to create a welcoming atmosphere is key for a role focused on guest experience.
✨Tip Number 3
Network with current employees or alumni who have worked in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your availability, especially since the role requires weekend shifts. Demonstrating flexibility and a willingness to work during peak times can set you apart from other candidates.
We think you need these skills to ace SPA RECEPTIONIST - PART TIME 24HRS (INCLUDING WEEKENDS)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Spa Receptionist. Highlight your customer service skills and any relevant experience in hospitality or spa environments.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job requirements. Emphasise your ability to manage bookings, provide excellent customer service, and maintain a serene environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at Cliveden House specifically and how you can contribute to their team culture.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Iconic Luxury Hotels
✨Show Your Warmth
As a Spa Receptionist, your ability to greet guests warmly is crucial. Practice a friendly and welcoming tone in your responses, as this will set the tone for their experience.
✨Know the Services
Familiarise yourself with the spa's treatments and services before the interview. Being able to discuss these confidently will demonstrate your commitment and knowledge about the role.
✨Emphasise Teamwork
Highlight your ability to work collaboratively with others. The spa team relies on smooth coordination, so share examples of how you've successfully worked in a team environment in the past.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Be ready to provide specific examples of how you ensured guest satisfaction, as this is key to the role at Cliveden House.
