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- Tasks: Greet guests, check them in and out, and resolve any issues.
- Company: Join the friendly team at Fairfield Inn & Suites by Marriott in Plymouth, MA.
- Benefits: Enjoy DailyPay, hotel discounts, referral bonuses, and career growth opportunities.
- Why this job: Perfect for those who love customer service and want to enhance their skills in a supportive environment.
- Qualifications: Customer service experience preferred; hotel experience is a bonus but not required.
- Other info: Part-time role with PM shifts; must be available on weekends.
Front Desk Agent – Fairfield Inn by Marriott, Plymouth, MA
Front Desk Agent – Fairfield Inn by Marriott, Plymouth, MA
1 day ago Be among the first 25 applicants
This range is provided by Lafrance Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$16.00/yr – $18.00/yr
If you thrive on creating memorable experiences for our guests and enjoy being the friendly face that greets them with a warm smile, then this is the perfect opportunity for you. The Fairfield Inn & Suites by Marriott located in Plymouth, MA is currently searching for a charismatic and customer-oriented Part-Time Front Desk Agent.
Hurry and join our exceptional team at the Fairfield Inn & Suites by Marriott as a Front Desk Agent. Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Marriott team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year!
That\’s not all – we have even more perks for you! With DailyPay, you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500!
If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Agent position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Fairfield Inn & Suites by Marriott. This is a golden opportunity for you to enhance your professional skills and unleash your potential!
Pay: $17 – $18 Per Hour
Schedule: PM shift 3-11PM- Must have Weekend Availability
Job Type: Part-Time
Responsibilities:
- Maintain a warm, welcoming and professional demeanor while interacting with all guests
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
- Answer the phone in a professional & helpful manner
- Follow procedures on posting charges and settling guest accounts
- Effectively address and resolve guest problems to increase guest satisfaction
- Be knowledgeable of emergency procedures and Hotel policies
- Practice punctuality for scheduled shifts
Keywords: Hotel, Hospitality, customer service, front desk
Requirements
- Customer Service Experience
- Hotel Experience is a plus but NOT required
- Reliability
Benefits
- DailyPay – Get Paid Any Day!
- Brand Hotel Room Discounts
- Company Wide Hotel Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
- 401K Matching
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Customer Service
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Lafrance Hospitality by 2x
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Front Desk Agent - Fairfield Inn by Marriott, Plymouth, MA employer: Lafrance Hospitality
Contact Detail:
Lafrance Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - Fairfield Inn by Marriott, Plymouth, MA
✨Tip Number 1
Familiarise yourself with the Fairfield Inn & Suites brand and its values. Understanding their commitment to customer service will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not in a hotel setting. Being able to demonstrate your ability to handle guest interactions positively can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle specific guest scenarios or complaints. This shows that you can think on your feet and are ready to provide excellent service, which is crucial for a Front Desk Agent.
✨Tip Number 4
Make sure to express your availability for weekend shifts during your interview. Since the role requires weekend work, showing flexibility can make you a more attractive candidate for the position.
We think you need these skills to ace Front Desk Agent - Fairfield Inn by Marriott, Plymouth, MA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any previous roles in hospitality. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific experiences where you provided excellent customer service and how you can contribute to creating memorable experiences for guests.
Highlight Availability: Since the position requires weekend availability, clearly state your availability in your application. This shows your commitment and willingness to meet the job's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lafrance Hospitality
✨Show Your Customer Service Skills
As a Front Desk Agent, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled guest inquiries or resolved issues in the past. This will demonstrate your capability to create memorable experiences for guests.
✨Emphasise Your Friendly Personality
The role requires a warm and welcoming demeanour. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer as if they were a guest. This will help convey that you are the friendly face they are looking for.
✨Familiarise Yourself with Hotel Operations
Even if you don't have prior hotel experience, showing that you understand basic hotel operations can set you apart. Research common front desk procedures, such as check-in/check-out processes and handling guest requests, to demonstrate your initiative and readiness for the role.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the position and the company. Ask about team dynamics, training opportunities, or what a typical day looks like for a Front Desk Agent. This not only helps you gauge if the job is right for you but also leaves a positive impression.
