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- Tasks: Join us as a Room Attendant, ensuring our luxury hotel shines for every guest.
- Company: Be part of Jumeirah Group, a leader in global hospitality with iconic properties worldwide.
- Benefits: Enjoy competitive pay, generous holidays, wellness perks, and discounts across our hotels.
- Why this job: Experience a vibrant work culture in a prestigious hotel, enhancing guest satisfaction daily.
- Qualifications: Previous experience in luxury hospitality is preferred; teamwork and attention to detail are essential.
- Other info: Flexible roles may include training and opportunities for growth within the company.
The predicted salary is between 20000 - 30000 £ per year.
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.
Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Room Attendant to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- To ensure that all areas assigned are cleaned and maintained to the required standard this includes during refurbishment programs areas as walls, doors and all fixtures and fittings. This also includes guest bedrooms and bathrooms, guest corridors, skirting and furniture, fixtures, coverings, and fittings.
- To be fully aware of the work schedule and adequate notice is given if all work cannot be carried out.
- To report any complaints, accidents, equipment malfunction, maintenance faults, suspicious persons, safety hazards or other incidents immediately to the supervisor or the duty Manager.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/ areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
- To assist in maximising productivity for the Department.
- To follow the Health and Safety manual handling and COSHH procedures closely.
- Any lost property found to be taken immediately to the Housekeeping Office to be recorded with all relevant information to ensure safe return to the owner.
- To deliver requests to guest in an efficient and courteous manner.
- To ensure that all the guest and colleague areas are clean and maintained to a high standard of cleanliness and maintenance, as assigned by the Housekeeping Manager and in accordance with the Company policies and procedures to ensure maximum guest satisfaction.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a 5* star luxury property preferably in London.
- The ideal candidate should be a team player who works collaboratively with colleagues to maintain the cleanliness and presentation of the hotel.
- Demonstrated professionalism in their interactions with both guests and fellow staff members, contributing positively to the overall atmosphere of the hotel.
- A keen eye for detail is crucial, as the role involves ensuring that every aspect of guest rooms and public areas is immaculate and presented to the highest standard expected in a luxury establishment.
- Alongside their housekeeping duties, the ideal candidate should also exhibit strong customer service skills, being attentive to guest needs, responsive to requests, and always maintain a professional and courteous demeanor.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
- Competitive salary + excellent service charge
- 28 holidays inclusive of Bank Holidays
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Life insurance
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- One and a half times pay for work during bank holidays
- Dry cleaning of uniform or Business attire
- Employee assistance programs
- Wellness benefits – Chiropodist, Flu jabs, and more!
- Social events & recognitions programs
- Ongoing training & development
- Weeding/Baby gift
- Eye test and discount for VDU users
- Dental cash back plan
- Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
- Jumeirah Discounts –Stays in other Hotels
- Eye Test & Discount for VDU Users
External Transfer Scheme
- Group Pension Plan with enhanced contributions
- Income Protection Scheme
Job Info
- Job Identification 3678
- Job Category Rooms
- Posting Date 07/04/2025, 04:27 PM
- Apply Before 08/01/2025, 04:27 PM
- Job Schedule Full time
- Locations CARLTON TOWER JUMEIRAH, London, GB
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Room Attendant – Jumeirah Carlton Tower employer: Dubai Holding
Contact Detail:
Dubai Holding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant – Jumeirah Carlton Tower
✨Tip Number 1
Familiarise yourself with the Jumeirah Group's values and their commitment to luxury service. Understanding their brand promise of 'Stay Different' will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in luxury hospitality, especially in London. Be ready to share specific examples of how you've maintained high standards of cleanliness and guest satisfaction in past roles.
✨Tip Number 3
Demonstrate your teamwork skills by preparing examples of how you've collaborated with colleagues in previous jobs. The ability to work well with others is crucial in a role like this, so be sure to showcase that.
✨Tip Number 4
Prepare to discuss your attention to detail and customer service skills. Think of instances where your keen eye for detail made a difference in guest experiences, as this is vital for a Room Attendant.
We think you need these skills to ace Room Attendant – Jumeirah Carlton Tower
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly in housekeeping roles. Emphasise any previous work in 5-star properties and showcase your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Jumeirah's commitment to excellence. Mention specific skills that align with the job description, such as teamwork and customer service.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills and professionalism. Provide examples of how you've positively contributed to team dynamics and guest satisfaction in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Room Attendant role.
How to prepare for a job interview at Dubai Holding
✨Research the Company
Before your interview, take some time to learn about Jumeirah Group and its values. Understanding their commitment to luxury service and diversity will help you align your answers with their expectations.
✨Showcase Your Attention to Detail
As a Room Attendant, having a keen eye for detail is crucial. Be prepared to discuss specific examples from your previous experience where your attention to detail made a difference in guest satisfaction.
✨Demonstrate Teamwork Skills
Jumeirah values collaboration among colleagues. Share experiences that highlight your ability to work well in a team, especially in high-pressure situations, to show that you can contribute positively to the hotel atmosphere.
✨Prepare for Customer Service Scenarios
Expect questions about how you would handle various guest requests or complaints. Think of examples that demonstrate your professionalism and courteous demeanor, as these are key traits for success in this role.
