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- Tasks: As a Personal Travel Adviser, you'll inspire customers and sell unforgettable holiday experiences.
- Company: Join Virgin Atlantic Holidays, a dynamic travel company focused on innovation and customer satisfaction.
- Benefits: Enjoy industry-leading travel perks, commission rewards, ongoing training, and a generous pension scheme.
- Why this job: Be part of a supportive team that values creativity and positive change in the travel industry.
- Qualifications: We're looking for passionate individuals with strong customer service skills and a love for travel.
- Other info: Flexible shifts available; we celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 22300 - 29000 £ per year.
Employer Virgin Atlantic Location Edinburgh, City of Edinburgh Salary £26,373 plus commission and excellent benefits Closing date 7 Jul 2025
Salary: 26,373 plus commission and excellent benefits
Contract: Permanent
Hours (Roster Pattern): Part time (37.5 hours)
Store Opening Times: Monday – Friday 0900 – 2000, Saturday 0900-1830, Sunday 1000-1800
Location: Next, Edinburgh (free car parking available)
Closing Date: 10th July 2025
In a nutshell
At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it\’s our vision to become the most loved travel company. As we embark on this next exciting stage of our journey, we\’re harnessing our spirit of entrepreneurship and innovation to challenge the status quo. We\’re proud to offer a supportive working environment where no two days are the same. You\’ll enjoy a dynamic shift pattern that includes weekends, bank holidays, and evenings at some of our busier locations. It\’s all part of helping us create unforgettable experiences for our customers, every single day.
We love to disrupt the market with fresh ideas. Bringing new approaches to the industry and remaining a loud and proud voice for positive change – be it on issues of sustainability, people, or our communities. So, if you\’re ready to take your career to new heights, read on.
Join Virgin Atlantic Holidays as a Personal Travel Advisor and help create unforgettable holiday experiences. You\’ll inspire customers with your travel expertise, recommend and sell holidays, and work towards achieving sales targets. Enjoy comprehensive training, fantastic travel benefits, and a dynamic work environment.
What we offer:
We\’re here to help you become a destination expert. With our training programme, you\’ll be able to confidently recommend and sell holidays, ensuring our customers have unforgettable experiences. Our training kicks off with our famous \”First Dates\” in our amazing head office building in Crawley. This is followed by a three-week training programme which is a combination of virtual and in-store training.
And that\’s not all! You\’ll also enjoy these fantastic perks:
- Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic\’s destinations (did someone say Barbados?).
- Go above and beyond and get rewarded for it. With our commission scheme, your hard work doesn\’t go unnoticed. When you exceed your targets, you\’ll earn more than just recognition-you\’ll see it reflected in your rewards too.
- Ongoing coaching and development throughout your career
- Generous contributory pension scheme and life assurance.
Day to day
Working alongside our award-winning retail team who share your passion and dedication to delivering outstanding customer service, you will:
- Provide outstanding customer service during every interaction, both pre and post-sale, embodying our values of \’think red\’, \’make friends\’, and \’be amazing\’.
- Strive to exceed personal and team sales targets with determination and a proactive approach.
- Maintain up-to-date knowledge of destinations and products, driven by your passion and curiosity for leisure travel.
- Offer daily support to colleagues, supervisors, and the Area Manager, fostering a collaborative and friendly work environment.
About you
We\’re looking for someone with excellent interpersonal skills, and a natural conversation starter who has passion and enthusiasm to work within travel and tourism. We\’re also looking for the following:
- Demonstrated customer service skills with preferred experience of achieving targets in a sales environment.
- Dedication to building a repeat customer base through exceptional service and relationship management.
- Proven experience of overcoming challenges within a constantly evolving environment – no two days are ever the same.
- Strong passion and curiosity for leisure travel, with a drive to stay informed about the latest travel trends and offerings.
- Flexibility to work varied shifts in line with customer demand, including evenings and weekends.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That\’s why we\’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world – no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you\’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com)feeling confident that we\’ve got your individual considerations covered.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here
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Personal Travel Adviser - Edinburgh employer: Virgin Atlantic
Contact Detail:
Virgin Atlantic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Travel Adviser - Edinburgh
✨Tip Number 1
Familiarise yourself with Virgin Atlantic's values and mission. Understanding their commitment to customer service and sustainability will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Stay updated on the latest travel trends and popular destinations. Being knowledgeable about current travel offerings will not only impress your interviewers but also demonstrate your passion for the industry.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you exceeded sales targets or provided exceptional service, as this will resonate well with Virgin Atlantic's focus on outstanding customer interactions.
✨Tip Number 4
Showcase your flexibility and willingness to work varied shifts. Since the role requires working evenings and weekends, emphasising your adaptability will demonstrate that you're ready to meet the demands of the job.
We think you need these skills to ace Personal Travel Adviser - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, as these are key for the Personal Travel Adviser role. Use specific examples that demonstrate your ability to meet targets and provide exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and how it aligns with Virgin Atlantic's mission. Mention any personal travel experiences that have shaped your understanding of customer needs and how you can contribute to creating unforgettable holiday experiences.
Showcase Your Interpersonal Skills: During the application process, emphasise your excellent interpersonal skills. Provide examples of how you've successfully built relationships with customers or colleagues in previous roles, as this is crucial for the position.
Research the Company: Familiarise yourself with Virgin Atlantic's values and culture. Mention in your application how you resonate with their commitment to sustainability and customer service, which will show your genuine interest in the company.
How to prepare for a job interview at Virgin Atlantic
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you overcame challenges and built relationships with customers, as this is crucial for a Personal Travel Adviser role.
✨Research Virgin Atlantic Holidays
Familiarise yourself with Virgin Atlantic's values, mission, and recent initiatives. Being knowledgeable about the company will show your genuine interest and help you align your answers with their culture.
✨Prepare for Sales Target Discussions
Be ready to discuss your experience with achieving sales targets. Think of specific instances where you exceeded expectations and how you can bring that same drive to Virgin Atlantic Holidays.
