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- Tasks: Manage the night desk and ensure smooth hotel operations from 11pm to 7am.
- Company: Crerar Hotels creates unforgettable guest experiences across stunning locations in Scotland and the Lake District.
- Benefits: Enjoy an hourly rate of £13.53, instant wage access, health rewards, and exclusive discounts.
- Why this job: Join a caring team that values your contribution and offers fantastic training and progression opportunities.
- Qualifications: Previous night experience in a hotel is preferred; commitment to exceptional customer service is essential.
- Other info: Work in breathtaking locations and be part of a team that celebrates your achievements!
Join Crerar Hotels – Where Passion Meets Hospitality!
Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Night Porter at Crerar Hotels, you will be responsible for managing the night desk and ensuring the smooth running of operations between 11pm and 7am. You must take pride in your work, presenting yourself well and delivering exceptional customer service. This full-time role, which includes weekend shifts, covers a range of duties, including overseeing security, setting up function rooms for events, storing furniture and equipment, and following end-of-day procedures. You will also assist with guests\’ food and beverage needs throughout the night. With your attention to detail, you’ll produce audit reports and ensure high security standards are maintained. Personable and engaging, you will interact with guests to exceed their expectations and may be asked to assist the cleaning, bar, and reception teams or act as duty manager when required. Previous night experience in a hotel is preferred, and your commitment to customer service will make a significant impact on the guest experience during the night shift.
Why Work with Us?
On top of the fantastic benefits below, we offer an hourly rate of £13.53
At Crerar Hotels, we truly value our team, and that’s why we offer:
- Wagestream – Get instant access to your earned wages when you need them.
- YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo – Our brand-new communications platform keeps you connected and engaged.
- Career Development – We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
- Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be Part of Something Special.
Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
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Night Porter (Casual) employer: Crerar Hotels Group
Contact Detail:
Crerar Hotels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter (Casual)
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter at Crerar Hotels. Understanding the nuances of managing the night desk and overseeing security will help you stand out during the interview process.
✨Tip Number 2
Highlight any previous experience in hospitality, especially during night shifts. If you've worked in similar roles, be ready to discuss how you handled guest interactions and ensured smooth operations during late hours.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in past roles. This is crucial for a position that focuses on delivering exceptional experiences.
✨Tip Number 4
Research Crerar Hotels and their values. Being able to articulate why you want to work specifically for them and how you align with their mission can make a strong impression during your application process.
We think you need these skills to ace Night Porter (Casual)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Porter at Crerar Hotels. Familiarise yourself with the key duties such as managing the night desk, overseeing security, and assisting guests with their needs.
Tailor Your CV: Highlight any relevant experience in hospitality, especially if you have previous night shift experience. Emphasise your customer service skills and any specific achievements that demonstrate your ability to excel in this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional service. Mention why you want to work at Crerar Hotels specifically and how you can contribute to their mission of creating unforgettable experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Porter role.
How to prepare for a job interview at Crerar Hotels Group
✨Show Your Passion for Hospitality
Crerar Hotels is all about creating unforgettable experiences, so make sure to express your enthusiasm for the hospitality industry. Share any relevant experiences or stories that highlight your commitment to excellent customer service.
✨Demonstrate Attention to Detail
As a Night Porter, you'll need to manage various tasks with precision. Be prepared to discuss how you've successfully handled multiple responsibilities in previous roles, especially those that required keen attention to detail.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with difficult guests or managing security concerns. Think of examples from your past experiences that showcase your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you determine if Crerar Hotels is the right fit for you.
