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- Tasks: Supervise Field Service Engineers and manage administrative tasks for efficient operations.
- Company: Join Liebherr-Great Britain, a leading manufacturer in the earth moving industry.
- Benefits: Enjoy competitive salary, training opportunities, and a secure work environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Previous experience in a similar role and strong leadership skills are essential.
- Other info: Opportunities for personal development and growth within a reputable company.
The predicted salary is between 36000 - 60000 £ per year.
A vacancy has arisen within our Earth Moving After Sales department based in Biggleswade for an After Sales Supervisor.
The role contributes to the success of Liebherr-Great Britain through the effective supervision of Field Service Engineer’s time and workloads. The role will strive to ensure administrative procedures are adhered to and developed whilst working within the Company’s key result areas;
Business Performance, Customer Focus, People and Teamwork, Leadership.
Your Responsibilities As a After Sales Supervisor
- Monitoring Engineer’s time, ensuring efficient utilisation and allocation.
- Ensuring that unused new parts, warranty parts or service exchange parts are returned, cleaned and labelled to the relevant department from related jobs, and are accompanied by accurate and complete documentation.
- Actively participating in the opening/closing of jobs, checking and processing of time sheets and inspection reports, and ensuring identified work outstanding is recorded for future resolution.
- Ensuring the quality system requirements are maintained with tool and equipment issue and updates calibration records to adhere to the policy statement.
- Maintaining communication with Field Service Engineers, internal departments, suppliers and customers to keep them fully informed and advised regarding the progress of jobs.
- Communicating with the team where holiday and training is concerned, to manage and ensure adequate coverage.
- Supporting the team by undertaking some or all of the duties of colleagues, in their absence, to ensure efficient running of the department.
- Actively ensuring all customer requests and requirements are received and dealt with, while keeping the customer informed at all stages of the process.
- Always collating sufficient information to support the accurate processing of internal or external invoices or warranty claims.
- Co-ordinating product modification programmes to ensure timely delivery to the customer.
- Continually liaising with the Sales department and customers regarding new machine deliveries and requirements.
- Liaising with the After Sales Parts team to co-ordinate the delivery of spare parts.
- Efficiently organising sub-contractors when supporting customers or engineers.
- Effectively planning the logistics for all spare parts, tools, transport and manpower to arrive in a timely manner.
- Taking responsibility for continuous self-development and looks at opportunities to use newly acquired skills within the role.
Your profile to be successful in the After Sales Supervisor role
- Able to demonstrate previous experience in a similar role and / or industry.
- Team player with a flexible approach to work.
- Good communicator at all levels.
- Ability to demonstrate developed leadership skills.
Our Offer
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The Company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr\’s products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com #J-18808-Ljbffr
After Sales Supervisor - Biggleswade employer: Liebherr Group
Contact Detail:
Liebherr Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Supervisor - Biggleswade
✨Tip Number 1
Familiarise yourself with the Earth Moving After Sales department's operations. Understanding their processes and challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Liebherr-Great Britain. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the After Sales Supervisor position.
✨Tip Number 3
Highlight your leadership skills in conversations or interviews. Since the role requires effective supervision and team management, be prepared to share specific examples of how you've successfully led teams or projects in the past.
✨Tip Number 4
Stay updated on industry trends and developments related to after-sales service and customer support. This knowledge will not only impress your interviewers but also demonstrate your commitment to continuous self-development, a key aspect of the role.
We think you need these skills to ace After Sales Supervisor - Biggleswade
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in after sales or supervisory roles. Emphasise your leadership skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are interested in the After Sales Supervisor position at Liebherr-Great Britain. Mention your understanding of their business performance, customer focus, and teamwork values, and how you can contribute to these areas.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with teams, customers, and suppliers in previous roles. This is crucial for the After Sales Supervisor role, as maintaining communication is a key responsibility.
Highlight Problem-Solving Abilities: Demonstrate your ability to handle challenges by including specific instances where you've successfully resolved issues in a similar environment. This will show your potential employer that you can manage the demands of the role.
How to prepare for a job interview at Liebherr Group
✨Showcase Your Leadership Skills
As an After Sales Supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team or managed projects in the past, highlighting your communication and decision-making skills.
✨Understand the Company’s Values
Familiarise yourself with Liebherr-Great Britain's core values and key result areas such as Business Performance and Customer Focus. Be ready to discuss how your personal values align with theirs and how you can contribute to their success.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant industry knowledge and be prepared to answer questions about after-sales processes, parts management, and customer service strategies. This will show your expertise and readiness for the position.
✨Demonstrate Teamwork and Flexibility
The job requires a team player with a flexible approach. Share experiences where you've collaborated effectively with others or adapted to changing circumstances, showcasing your ability to support colleagues and maintain department efficiency.
