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For Companies At a Glance
- Tasks: Manage the Service Reception desk and ensure top-notch customer satisfaction.
- Company: Vospers is a family-run motor dealer group in the South West, valuing its people.
- Benefits: Enjoy holiday accrual, life insurance, discounts, and professional development opportunities.
- Why this job: Join a supportive team with long-term career growth and a focus on customer care.
- Qualifications: Experience in customer service and a passion for the automotive industry are essential.
- Other info: Flexible working hours with a Saturday rota; a great place to build your career.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That\’s why we offer a supportive working environment, career prospects, and great benefits, including:
- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes
The Role
The main purpose of a Vospers Senior Service Advisor is to manage the Service Reception desk ensuring that a professional and courteous reception is provided to all customers, ensuring the highest standard of customer satisfaction each and every time. Maximizing the departments profitability ensuring VHC and Costing operate within departments guidelines. Portraying the highest levels of professionalism at all times demonstrating Vospers core and brand values.
Key Responsibilities & Accountability
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
- Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.
- Greet all customers demonstrating the highest levels of customer mannerisms demonstrating Vospers core and brand values.
- Ensure that completion deadlines are met or if necessary extend collection deadlines.
- Load the workshop evenly throughout the week.
- Ensure correct documentation is completed when courtesy cars are loaned to customers.
- Carry out regular internal and account invoicing, invoice verification and invoice filing.
- Reconcile the cash till daily.
- Accurately maintain and update customer files.
Location
Marsh Mills, Plymouth
Salary
Dependent on experience and qualifications to be discussed at interview
Hours
Monday to Friday with Saturday on a Rota
Care – Accountability – Performance – Respect -Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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Senior Service Advisor | Plymouth employer: Vospers
Contact Detail:
Vospers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor | Plymouth
✨Tip Number 1
Familiarise yourself with Vospers' core values and brand ethos. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This will show that you are not just a fit for the role, but also for the company culture.
✨Tip Number 2
Research common customer service scenarios in the automotive industry. Prepare examples from your past experiences where you successfully handled difficult situations or maximised customer satisfaction. This will help you stand out as a candidate who can deliver exceptional service.
✨Tip Number 3
Network with current or former employees of Vospers. They can provide valuable insights into the company culture and expectations for the Senior Service Advisor role. This insider knowledge can give you an edge during the interview process.
✨Tip Number 4
Prepare to discuss how you would manage the service reception desk effectively. Think about strategies for maximising workshop capacity and ensuring customer satisfaction. Being able to articulate your approach will demonstrate your readiness for the role.
We think you need these skills to ace Senior Service Advisor | Plymouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Senior Service Advisor position. Tailor your application to highlight relevant experience and skills that align with what Vospers is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, vehicle management, and any previous roles in the automotive industry. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific experiences that showcase your customer service skills and ability to manage a busy service reception. Make sure to mention how you embody Vospers' core values.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Vospers
✨Know the Company Values
Familiarise yourself with Vospers' core values such as care, accountability, performance, respect, and integrity. Demonstrating an understanding of these values during your interview will show that you align with the company's culture.
✨Prepare for Customer Scenarios
As a Senior Service Advisor, you'll be dealing with customers regularly. Prepare for potential scenarios you might face, such as handling complaints or explaining service costs. Practising your responses can help you feel more confident.
✨Highlight Your Experience
Be ready to discuss your previous experience in customer service and any relevant automotive knowledge. Use specific examples to illustrate how you've successfully managed customer interactions and maximised profitability in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you assess if Vospers is the right fit for you. Consider asking about their professional development programmes or team dynamics.
