Customer and Trading Manager - Nightshift
Customer and Trading Manager - Nightshift

Customer and Trading Manager - Nightshift

Wolverhampton Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a night team to manage store operations and ensure excellent customer service.
  • Company: Join Sainsbury's, a leading retailer committed to inclusivity and employee growth.
  • Benefits: Enjoy discounts, bonuses, free food, generous holidays, and wellbeing support.
  • Why this job: Be a changemaker in a dynamic environment while developing your leadership skills.
  • Qualifications: Previous management experience in a fast-paced setting is essential.
  • Other info: Work full-time over 4 nights with a £4,500 nightshift premium.

The predicted salary is between 36000 - 60000 £ per year.

Customer and Trading Manager – Nightshift

Shift hoursNight shift: 22:00 – 07:00

Leading in our stores:

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it\’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

  • Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
  • Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
  • Making sure that standards are brilliant come morning so we’re ready to serve our customers
  • People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).

What makes a great nightshift manager:

  • Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
  • Previous line management responsibilities in a fast-paced, operational environment.
  • Resilience to deal with both the mental and physical demands of working nights.
  • Provides brilliant customer service and coaches a team to do the same.
  • Has previous experience delivering and monitoring KPI\’s or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and is comfortable doing this alone in the absence of more senior management.
  • Puts inclusivity at the heart of everything they do.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

  • Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
  • An annual bonus scheme based on our, and your, performance.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity and paternity leave.
  • Pension – we’ll match 4-7.5% of your pension contributions.
  • Sainsbury’s share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal and financial advice.
  • Colleague networks – link with like-minded people to help fulfil your potential.
  • Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
  • Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

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Customer and Trading Manager - Nightshift employer: Sainsbury's Supermarkets Ltd

As a Customer and Trading Manager on the nightshift, you will be part of a dynamic team that thrives on bold leadership and a passion for service. Our inclusive work culture prioritises employee wellbeing and offers extensive growth opportunities, including mentorship and career progression pathways. With competitive benefits such as a generous discount scheme, annual bonuses, and wellbeing support, we ensure that our colleagues feel valued and empowered to make a meaningful impact every night.
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Contact Detail:

Sainsbury's Supermarkets Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer and Trading Manager - Nightshift

✨Tip Number 1

Familiarise yourself with the specific challenges of nightshift work. Understanding how to manage your energy levels and maintain a healthy work-life balance will show that you're prepared for the demands of the role.

✨Tip Number 2

Highlight any previous experience in managing teams, especially in fast-paced environments. Be ready to discuss how you’ve successfully led teams and handled performance issues, as this is crucial for the Customer and Trading Manager position.

✨Tip Number 3

Prepare examples of how you've delivered excellent customer service and coached others to do the same. This will demonstrate your commitment to maintaining high standards and your ability to lead by example.

✨Tip Number 4

Research the company's values around inclusivity and employee wellbeing. Being able to articulate how you align with these values during your discussions will set you apart as a candidate who truly fits the company culture.

We think you need these skills to ace Customer and Trading Manager - Nightshift

Leadership Skills
People Management
Operational Management
Performance Monitoring
Customer Service Excellence
Adaptability to Night Shifts
Resilience under Pressure
Health and Safety Awareness
Conflict Resolution
Team Coaching and Development
Inventory Management
Scheduling and Payroll Accuracy
Inclusivity and Diversity Awareness
Problem-Solving Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly in fast-paced environments. Emphasise any previous roles where you led a team or managed operations, especially during night shifts.

Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention specific examples of how you've successfully managed teams and improved performance metrics in past roles.

Highlight Relevant Skills: Clearly outline skills that are crucial for the role, such as resilience, adaptability, and the ability to manage performance issues. Use bullet points for clarity and impact.

Showcase Your Understanding of Inclusivity: Demonstrate your commitment to inclusivity in your application. Share experiences where you fostered an inclusive environment or supported diverse teams, aligning with the company's values.

How to prepare for a job interview at Sainsbury's Supermarkets Ltd

✨Show Your Leadership Skills

As a Customer and Trading Manager, you'll be leading a team overnight. Be prepared to discuss your previous leadership experiences and how you've empowered teams in the past. Highlight specific examples where you successfully managed performance and resolved issues.

✨Demonstrate Resilience

Working night shifts can be challenging both mentally and physically. Share your strategies for maintaining resilience during tough shifts and how you ensure a safe and healthy environment for your team. This will show that you understand the demands of the role.

✨Emphasise Customer Service

Brilliant customer service is key in this role. Prepare to talk about how you've delivered exceptional service in previous positions and how you plan to coach your team to do the same. Use specific examples to illustrate your points.

✨Be Ready to Discuss KPIs

Since monitoring KPIs is part of the job, be ready to discuss your experience with performance indicators. Talk about how you've used KPIs to drive improvements in operations and how you plan to implement them in this role.

Customer and Trading Manager - Nightshift
Sainsbury's Supermarkets Ltd
S
  • Customer and Trading Manager - Nightshift

    Wolverhampton
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-07-13

  • S

    Sainsbury's Supermarkets Ltd

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