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- Tasks: Support fans with their event queries and ensure a smooth experience.
- Company: Join DICE, a leader in redefining live entertainment across the globe.
- Benefits: Enjoy unlimited holiday, private health insurance, and a hybrid work model.
- Why this job: Be part of a vibrant culture while helping fans enjoy live shows.
- Qualifications: Fluent in English and Italian, with customer support experience preferred.
- Other info: Flexible shifts available, including weekends and holidays.
The predicted salary is between 28800 - 43200 £ per year.
Fan Support Agent – Italian Speaking – London
Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and this is where you come in.
We’re looking for an Italian and English-speaking Fan Support Agent to join our Fan Support team, where you will delight fans and offer exceptional help.
At DICE, you’ll be part of the company that’s redefining live entertainment. It\’s a place where you can be yourself, influence the culture, and create work that you’re proud of.
About the role
Our only customer is the fan. You’ll be talking directly to fans each and every day, resolving any issues they have with an event. Not only will you be a breath of fresh air to interact with, but you’ll be keeping our fans happy (important) and making sure they get to the show (very important).
You’ll be
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Helping fans with pre- and post-purchase issues
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Analysing and resolving complaints
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Exceeding fan expectations with your empathetic support
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Tracking proposed solutions and keeping fans in the loop
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Keeping up-to-date on all things DICE
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The first point of contact for operational queries
You are
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Passionate, humble and talented
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A fan of music and culture
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An excellent oral and written communicator
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A creative problem-solver
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Actively responsible
You need
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Proven experience in digital customer support or a similar role
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Proficiency in both English and Italian – any further spoken languages are a bonus
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A track record of working in a high-volume environment
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Flexibility and availability, including holidays and weekends
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Experience in inspiring team members
Working Hours
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Flexibility and availability on holidays and weekends will be required
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Flexible shift patterns, 5 days between Monday and Sunday
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Must be able to work between 7am – 11pm for 8 hour shifts in order to respond to different time zones
About DICE
DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters.
We know that having a variety of perspectives makes us a better company – it\’s why we strongly encourage members of underrepresented communities to apply. Find out how we\’re creating a more diverse, equitable and inclusive DICE.
Our Benefits
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Unlimited paid holiday
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Monthly DICE credits
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Private health insurance with Vitality with tons of perks
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Workplace pension with Penfold
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Coaching and CBT sessions
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Classpass
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Summer Fridays
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Generous parental package
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Eye Care Vouchers
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Cycle 2 Work
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Workplace nursery scheme
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Season Ticket Loan
We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK-based team, we have a hybrid work policy of two days in the office and three days from home. The rest of the company comes to the office three days a week but Fan Support often covers later shifts and weekends. Our team anchor day is Monday, but there\’s some flexibility around this – you can chat about this during the interview process.
Application process
Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.
For information on how we use your data, please view our Candidate Privacy Policy.
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Fan Support Agent, Italian Speaking employer: Dice
Contact Detail:
Dice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Support Agent, Italian Speaking
✨Tip Number 1
Familiarise yourself with DICE's services and the live entertainment industry. Understanding their platform and how they support fans will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Think of examples from your past experiences where you've successfully resolved customer issues, as this will demonstrate your capability to handle fan queries.
✨Tip Number 3
Show your passion for music and culture. Being genuinely enthusiastic about the industry can set you apart, so be ready to share your favourite artists or events during your conversations.
✨Tip Number 4
Prepare to discuss your flexibility and availability. Since the role requires working weekends and holidays, being upfront about your schedule will show your commitment to the position.
We think you need these skills to ace Fan Support Agent, Italian Speaking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Fan Support Agent position. Highlight your relevant experience in customer support, especially in high-volume environments.
Tailor Your CV: Make sure your CV reflects your proficiency in both English and Italian. Include any previous roles that demonstrate your ability to handle customer queries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for music and culture. Explain why you want to work at DICE and how your skills align with their mission to delight fans.
Prepare for the Interview: Anticipate questions related to customer support scenarios and be ready to discuss how you would handle specific fan issues. Show your enthusiasm for the role and the company during the interview process.
How to prepare for a job interview at Dice
✨Show Your Passion for Music and Culture
As a Fan Support Agent, your love for music and culture is crucial. Be prepared to share your favourite artists or events during the interview to demonstrate your genuine enthusiasm for the industry.
✨Highlight Your Communication Skills
Since you'll be interacting with fans in both English and Italian, emphasise your communication skills. Practice speaking clearly and confidently in both languages, and be ready to showcase how you can handle customer queries effectively.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Show that you can think creatively and empathetically to exceed fan expectations, which is key for this role.
✨Be Flexible and Adaptable
The role requires flexibility, especially regarding working hours. During the interview, express your willingness to work weekends and holidays, and share any previous experiences where you've adapted to changing schedules or high-volume environments.
