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- Tasks: Assist elderly and vulnerable residents by responding to emergency alerts and assessing situations.
- Company: Join Charnwood Borough Council, a leading local authority serving 183,000 people with diverse services.
- Benefits: Enjoy flexible part-time hours, overtime pay, and comprehensive training in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: Confident communicator with a calm demeanour; knowledge of data protection is essential.
- Other info: Part-time shifts include nights and weekends; we promote a disability confident culture.
Part time, average of 24 hours per week on a rota
Fixed term contract for 12 months
We are seeking a Control Operator to work in our busy Lifeline office. Lifeline is a support service for the elderly and vulnerable tenants and residents of Charnwood Borough Council. Controllers are alerted to customers’ needs by the activation of a pendant or pullcord which sends an alert to the Lifeline monitoring center. The controller is required to ask questions to assess the nature of the emergency and decide on the action to be taken.
Action could involve calling the appropriate emergency services, talking to the appropriate medical professionals, or contacting family or carers.
Full training will be provided for the successful candidate.
This service is 24 hours a day, 7 days a week service, 365 days a year. You will work an average of 24 hours per week, the role is shift work and includes a night, an evening, afternoon, and a morning shift. This includes weekends and bank holidays as per the rota. Some shifts will require lone working. Out of hours you will be responding to calls for emergency repair requests from tenants living in the borough.
The successful candidate must be able to deal calmly and confidently with a variety of situations and always remain polite and courteous. You must have the ability to work using your own initiative.
You must be a confident, clear communicator and able to respond in a manner which ensures trust in the service we are providing.
Candidates should have a knowledge and understanding of handling sensitive personal information in line with Data Protection.
You will be required to cover for colleagues’ sickness and holidays for which you will be paid overtime.
For an informal discussion please contact Julie Moss on 01509 643970.
We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit: www.charnwood.gov.uk/pages/equality_diversity_and_inclusion.
We have also signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
Find out more about this role and who we are by visiting Working With Us – Charnwood Borough Council
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together.
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
Charnwood is located in the centre of the country with rail, road and air links to the rest of the nation and the world beyond. Our investment brand in Charnwood describes the borough as being at the centre of innovation.
Our economy is increasingly diversifying, leveraging the incredible research that flows from the world class Loughborough University and our science and technology related industries.
Charnwood also has a wide ranging-portfolio of physical, cultural and social assets, with many of the levers of sustainable and inclusive growth at our disposal.
There are a range of exciting developments and regeneration opportunities which will help create high-quality jobs and ensure continued economic prosperity.
No Agencies please.
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Control Operator (Part time) employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Operator (Part time)
✨Tip Number 1
Familiarise yourself with the Lifeline service and its operations. Understanding how the service works and the types of emergencies you might encounter will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As a Control Operator, you'll need to remain calm and clear when responding to calls, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight any previous experience you have in customer service or emergency response roles. Even if it's not directly related, showcasing your ability to handle sensitive situations and provide support can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your understanding of data protection and confidentiality. Since you'll be handling sensitive personal information, demonstrating your awareness of these issues will show that you're a responsible candidate for the role.
We think you need these skills to ace Control Operator (Part time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Control Operator. Highlight key skills such as communication, calmness under pressure, and initiative in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles where you handled sensitive information or worked in emergency situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the Lifeline service and your commitment to supporting vulnerable individuals. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Charnwood Borough Council
✨Understand the Role
Make sure you have a clear understanding of what a Control Operator does. Familiarise yourself with the responsibilities, especially how to handle emergencies and communicate effectively with vulnerable individuals.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and confidently. Practice answering questions in a calm and polite manner, as this is crucial for building trust with customers in emergency situations.
✨Emphasise Your Initiative
Highlight examples from your past experiences where you took initiative or made decisions independently. This role requires someone who can work alone and make quick, informed choices under pressure.
✨Familiarise Yourself with Data Protection
Since handling sensitive personal information is part of the job, be prepared to discuss your understanding of data protection principles. Showing that you are aware of these regulations will demonstrate your professionalism and reliability.
