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- Tasks: Join us as a Leisure Customer Advisor, handling bookings and providing top-notch customer service.
- Company: North Northamptonshire Council is dedicated to enhancing community life through culture and leisure services.
- Benefits: Enjoy flexible working hours, generous leave, and a supportive work environment with great perks.
- Why this job: Be part of a vibrant team that values creativity and community impact while developing your skills.
- Qualifications: No specific qualifications required, just a passion for customer care and teamwork.
- Other info: This role is part-time at 23.5 hours per week, perfect for students or those seeking flexible work.
About the role
North Northamptonshire Council are currently seeking applications from ambitious and motivated individuals to work at Corby East Midlands International Pool
We have an opportunity for a part time receptionist for 23.5 hours
This job vacancy is open to internal applicants at North Northants Council ONLY
What will you be doing?
. To develop and maintain an in depth knowledge of the range of services provided by Culture and Leisure.
. Operating the admissions system in accordance with laid down procedures in respect of:- • Adding new members and required subscriptions • Modifying / Updating member records • Taking / confirming bookings for individual activities, courts, classes, courses and holiday activities. • Answering the telephone and general enquiries as stipulated under facility procedures.
. To use exceptional customer service skills to provide an efficient and friendly service to customers across all communication channels.
. To ensure ownership of Culture and Leisure customer queries through to resolution using professional judgement, initiative and problem solving skills as appropriate.
. Positively promote the facility through membership sales, leaflets, displays, general daily duties and any such promotional activities
. To receive and handle customer payments in all acceptable forms in accordance with applicable policies and procedures. To reconcile the cashier banking and float at the end of the working day and generate applicable reports.
. To practice and promote fair and equal treatment of staff and customers.
. To establish, develop and maintain excellent working relationships with relevant personnel within the facilities.
. To be competent in the use of a wide range of IT systems with appropriate training, technologies and manual systems to ensure the resolution of Culture and Leisure customer enquiries.
. To assist in the day to day presentation and appearance of the front of house areas including the maintenance and availability of all literature and promotional material along with monitoring and replenishing stock in relation to re-sale items.
. To assist in campaigns to promote, publicise and market the facilities to customers.
About you
We need you to –
- Deliver excellent customer care
- Undertake receptionist duties
- Ensure high levels of cleanliness and excellent health and safety standards
- Be a team player and effective communicator
- Support our varied program of activities and sessions
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
- a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- lots of opportunities to develop your skills, knowledge and potential in a large unitary council
- generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
- hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused
Respectful
Efficient
Supportive
Trustworthy
Our Key Commitments
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.
Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)
The following content displays a map of the job\’s location.
- Job Reference Ref/87958/6797
- Contract Type Part Time
- Contract Details Part Time 23.5 hours a week
- Closing Date 16 July, 2025
- Job Category Customer Services
- Location Corby East Midlands International Pool, United Kingdom
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Leisure Customer Advisor employer: Northamptonshire Sport
Contact Detail:
Northamptonshire Sport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Customer Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Corby East Midlands International Pool. Understanding the range of activities and memberships will help you engage confidently with customers and demonstrate your knowledge during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer queries and complaints effectively, showcasing your ability to provide exceptional service.
✨Tip Number 3
Network with current employees or those in similar roles at North Northamptonshire Council. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your enthusiasm for the role by engaging with the community. Attend events or activities at the facility to show your commitment and passion for promoting leisure services, which can set you apart from other candidates.
We think you need these skills to ace Leisure Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Leisure Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent customer care in previous roles, as this is crucial for the position.
Highlight Teamwork and Communication: Mention your ability to work effectively in a team and communicate well with others. Use examples that demonstrate your collaborative spirit and how you’ve contributed to a positive working environment.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northamptonshire Sport
✨Know the Services Inside Out
Familiarise yourself with the range of services offered by Culture and Leisure. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to handle queries and resolve issues effectively, as this is crucial for the Leisure Customer Advisor position.
✨Demonstrate Teamwork and Communication
Be ready to discuss your experience working in a team and how you communicate with colleagues and customers. The role requires collaboration, so showing that you're a team player will be beneficial.
✨Emphasise Your IT Competence
Since the job involves using various IT systems, be prepared to talk about your experience with technology. Mention any relevant software or systems you've used, and express your willingness to learn new tools.
