Payments Specialist

Payments Specialist

Application Deadline: 8 February 2026

Department: Customer Operations

Employment Type: Permanent – Full Time

Location: Chippenham, Wiltshire

Reporting To: Jemma Southam

Compensation: £26,500 – £30,500 / year

Description

Are you an inquisitive and analytical individual with a talent for problem‑solving? We’re seeking a detail‑oriented and proactive team player to join our finance operations, where you’ll ensure accurate refund processing, manage remittances, and maintain impeccable records while upholding compliance standards.

Responsibilities

• Process and Audit Financial Transactions: Process and approve manual and system‑based refunds, held payments, and remittance files, ensuring accurate allocation and compliance with GSOP, GDPR, and BACs guidelines.
• Quality Assurance & Reporting: Conduct quality assurance checks on refunds and Direct Debit reviews, complete refund project work, and report on progress and results.
• Issue Resolution & Support: Investigate and report data exceptions and complex account issues, and support line managers in achieving targets by resolving queries and improving productivity.
• Record Keeping & Correspondence: Maintain accurate internal and external records, create and send customer refund correspondence, and document all account actions for audit and reporting.
• Process Improvement & Stakeholder Management: Assist with system improvements and testing, maintain process documentation, and manage the chase remit process for timely follow‑up on outstanding accounts with both internal and external stakeholders.
• Customer Experience Support: Deliver a high standard of service to help colleagues manage the customer experience.

What you’ll need to succeed

You’re a performance‑focused individual with excellent analytical and problem‑solving skills and a keen eye for detail, thriving in fast‑paced environments. You’re a flexible team player with strong communication, time management, and payment process knowledge, proficient in Excel, and ready to bring a motivated and positive attitude.

Essentials

• Good understanding of payment processes and associated practices.
• Demonstrated ability to deliver excellent customer service in fast‑paced, complex environments, utilizing multiple systems.
• Intermediate‑level experience with Microsoft Excel.
• Experience working effectively within a team, with a flexible approach to support collective goals.
• Highly developed verbal and written communication skills.
• Good time management skills and capable of proactively managing your own workload.
• Motivated, positive, confident, and personable.

Desirables

• Passion for renewables and knowledge of the energy sector.
• Awareness of environmental issues.
• Experience in a similar regulated industry.
• Advanced Microsoft Access skills.
• Understanding of Ofgem guidance and regulation.

Hybrid working explained: When and where you’ll be in the office

Our office is based in Chippenham, Wiltshire.

For this role, we’re looking for candidates who can come in to our Chippenham office, once a month, based on location.

We offer both formal and informal flexible working options. Full‑time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work‑life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:

🏡 £500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.

🚆 £500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance – to spend on your chosen development area, whether that’s in your current role, or future roles.

🎁 5% annual bonus – company‑wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday – 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work‑life balance.

💸 Ethical Pension with Aviva – Good Energy offers an ethical pension plan provided by Aviva, with employer‑matched contributions up to 7.5% of your base salary.

For our full list of benefits please click here.