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For Companies At a Glance
- Tasks: Join our finance team to process refunds, manage payments, and ensure compliance.
- Company: Good Energy is a renewable energy company committed to sustainability and ethical practices.
- Benefits: Enjoy hybrid working allowances, an annual bonus, 25 days holiday, and a supportive development budget.
- Why this job: Be part of a dynamic team that values problem-solving and customer experience in a fast-paced environment.
- Qualifications: Strong analytical skills, attention to detail, and proficiency in Excel are essential.
- Other info: Passion for renewables and knowledge of the energy sector is a plus!
The predicted salary is between 21500 - 24500 £ per year.
Payments Specialist
Application Deadline: 20 July 2025
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Chippenham, Wiltshire
Reporting To: Julie Hughes
Compensation: £25,500 – £29,500 / year
Description
No day will be the same – here are some of the highlights
- Process and Audit Financial Transactions: Process and approve manual and system-based refunds, held payments, and remittance files, ensuring accurate allocation and compliance with GSOP, GDPR, and BACs guidelines.
- Quality Assurance & Reporting: Conduct quality assurance checks on refunds and Direct Debit reviews, complete refund project work, and report on progress and results.
- Issue Resolution & Support: Investigate and report data exceptions and complex account issues, and support line managers in achieving targets by resolving queries and improving productivity.
- Record Keeping & Correspondence: Maintain accurate internal and external records, create and send customer refund correspondence, and document all account actions for audit and reporting.
- Process Improvement & Stakeholder Management: Assist with system improvements and testing, maintain process documentation, and manage the chase remit process for timely follow-up on outstanding accounts with both internal and external stakeholders.
- Customer Experience Support: Deliver a high standard of service to help colleagues manage the customer experience.
What you\’ll need to succeed
- Performance Focused: Committed to delivering excellent service in a payments environment, always striving for optimal results.
- Conscientious & Accurate: Possessing a high level of accuracy and keen attention to detail in all tasks.
- Accountable: Takes pride in delivering on commitments and seeing tasks through to completion.
- Analytical & Problem-Solver: Excellent at analysing situations and finding effective solutions to challenges.
- Resilient: Able to work efficiently under pressure, whether independently or as part of a team.
- Adaptable: Capable of adjusting quickly to changing priorities and new task requirements.
- Good understanding of payment processes and associated practices.
- Demonstrated ability to deliver excellent customer service in fast-paced, complex environments, utilizing multiple systems.
- Intermediate-level experience with Microsoft Excel.
- Experience working effectively within a team, with a flexible approach to support collective goals.
- Highly developed verbal and written communication skills.
- Good time management skills and capable of proactively managing your own workload.
- Motivated, positive, confident, and personable.
- Passion for renewables and knowledge of the energy sector.
- Awareness of environmental issues.
- Experience in a similar regulated industry.
- Advanced Microsoft Access skills.
- Understanding of Ofgem guidance and regulation.
Benefits you can rely on
£500 work from home allowance – an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance – an annual allowance paid monthly alongside your salary to support with travelling to work costs.
8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
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Payments Specialist employer: Good Energy Group
Contact Detail:
Good Energy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Specialist
✨Tip Number 1
Familiarise yourself with the payment processes and compliance standards mentioned in the job description. Understanding GSOP, GDPR, and BACs guidelines will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Excel skills, especially if you have experience with data analysis and reporting. Being able to showcase your proficiency in Excel during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex account issues or improved processes in previous roles. This will highlight your analytical and problem-solving skills, which are crucial for the Payments Specialist position.
✨Tip Number 4
Research StudySmarter and our values, particularly around customer service and teamwork. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Payments Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Payments Specialist role. Emphasise your analytical abilities, problem-solving skills, and any experience with payment processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description and explain how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, customer service experience, and proficiency in Excel. Use examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Good Energy Group
✨Showcase Your Analytical Skills
As a Payments Specialist, you'll need to demonstrate your analytical and problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved complex issues or improved processes.
✨Highlight Attention to Detail
Given the importance of accuracy in processing financial transactions, be ready to discuss how you ensure precision in your work. Mention any specific methods or tools you use to maintain high standards.
✨Demonstrate Customer Service Focus
Customer experience is key in this role. Share instances where you've gone above and beyond to assist customers or improve their experience, especially in fast-paced environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle pressure and adapt to changing priorities. Think of scenarios where you've had to manage multiple tasks or respond to unexpected challenges effectively.
