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- Tasks: Help customers with queries and provide top-notch aftersales support.
- Company: Join Richer Sounds, the UK's leading audio-visual specialists and a proud employee-owned business.
- Benefits: Enjoy discounts, holiday homes access, and extra days off for your birthday!
- Why this job: Be part of a supportive team that values customer service and offers growth opportunities.
- Qualifications: Great communication skills and a passion for technology are essential.
- Other info: Work full-time in Manchester with flexible Saturday home working options.
The predicted salary is between 24000 - 36000 £ per year.
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Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK.We are currently looking fora full timeCustomer Service Assistant to join our Customer Service team in Openshaw, Manchester.
Role Responsibilities
As a Customer Service Assistant, you\’ll be a part of managing the customer\’s aftersales experience. This will include dealing with queries from start to finish and handling a wide variety of customer interactions such as delivery queries, repair booking, technical support, escalated complaints and general aftersales support for online and instore orders. Key responsibilities include:
- Providing excellent customer service.
- Answering enquiries from customers on the phone, email correspondence and social media.
- Tuning into customers, establishing their requirements and managing their expectations.
- Supporting customers who may have technical questions about the products they have purchased or faults that they may be encountering.
- Offering quick resolutions and solutions to challenges.
- Keeping customer records updated and accurate on our internal systems whilst following strict GDPR guidelines.
- Assisting customers with delivery queries including chasing and arranging deliveries via online courier portals.
- Liaising with stores and departments across the company to ensure a smooth customer journey no matter the occasion.
Please note that this role is full time and office based, requiring you to work 5 days per week (9:30am 5:30pm) including at least two Saturdays per month. We offer home working on Saturdays, but office attendance is essential for midweek shifts.
Who We Are Looking For
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Great communication skills, both written and verbal, along with excellent telephone manner.
- Competent in using Microsoft Office.
- Ability to utilise strong communication skills to tune into customers individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/ back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.
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Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Administrative and Support Services
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Customer Service Assistant employer: Richer Sounds
Contact Detail:
Richer Sounds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Richer Sounds' product range and services. Understanding their audio-visual technologies will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer inquiries via various channels, being articulate and confident on calls will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled customer complaints or technical issues in the past. This will highlight your capability to provide quick resolutions, which is crucial for this role.
✨Tip Number 4
Engage with Richer Sounds on social media platforms. This not only shows your enthusiasm for the brand but also gives you insights into their customer interactions, which can be beneficial when discussing your understanding of customer service during interviews.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've dealt with customer queries, technical support, or aftersales service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your interest in audio-visual technologies and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since great communication is key for this role, provide examples in your application of how you've effectively communicated with customers in previous positions, whether through phone, email, or social media.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully resolved customer issues or complaints. This will demonstrate your ability to offer quick resolutions, which is crucial for the Customer Service Assistant position.
How to prepare for a job interview at Richer Sounds
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers at Richer Sounds.
✨Demonstrate Technical Knowledge
Since the role involves assisting customers with audio-visual technologies, brush up on your knowledge of these products. Be prepared to discuss any relevant experience you have with technology, and show your eagerness to learn more about their offerings.
✨Practice Your Communication Skills
Strong communication skills are essential for this position. During the interview, focus on speaking clearly and confidently. You might even want to practice answering common customer service scenarios to showcase your problem-solving abilities.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific customer service situations. Think of examples where you successfully resolved complaints or provided support, and be ready to explain your thought process and actions taken in those scenarios.
