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For Companies At a Glance
- Tasks: Investigate claims, conduct meetings, and prepare reports to resolve homeowner issues.
- Company: NHBC is the market leader in new home warranties and insurance, dedicated to raising building standards.
- Benefits: Enjoy 27 days annual leave, enhanced pension, life assurance, and flexible working options.
- Why this job: Join a rapidly growing team that values technology, personal growth, and an inclusive culture.
- Qualifications: Knowledge of housing construction, strong communication skills, and IT literacy are essential.
- Other info: Opportunities for professional development and recognised qualifications await you!
The predicted salary is between 39000 - 46000 £ per year.
Join to apply for the Claims Investigator role at NHBC
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Join to apply for the Claims Investigator role at NHBC
Salary: £45,000.00 – £55,000.00 + 10% performance bonus
Working location: Cornwall area
Employment type: Full time, Permanent
Job Summary
To efficiently and effectively investigate on site and provide determination of Claims and Resolutions under the NHBC Buildmark Cover up to the prescribed financial limits. To promote the aims and services of NHBC and to advance good customer relations.
What You’ll Be Doing
- Examination of documents and available history of a property, establish the limits of the cover provided under the NHBC policy.
- Conduct on site Resolution meetings between Homeowners and Builders.
- Investigate Claims made against the NHBC policy.
- Diagnose cause of failure and determine if NHBC is liable or another insurer, depending on policy/standards wording.
- Calculate cost of repair using NHBC repair estimating system.
- Prepare schedules for remedial work and issue instructions to Builder/Remedial Works Contractor.
- Provide technical reports.
- Notify Homeowners and Builders of decision on Resolution and Claims within authority level.
- Make recommendations as to the validity of Claims and suggest appropriate course of action on Claims above financial limits.
- Plan workload, typically 3 months ahead. Supervision of repairs, anything up to 9 months. Monitoring for periods in excess of 1 year.
- Maintain records of all investigations and Resolutions for audit purposes.
What We’re Looking For
- Knowledge of housing construction and NHBC Technical Standards.
- Able to influence and deal with potential disagreements in an assertive manner that maintains relationships.
- IT literate and able to learn new software packages.
- Able to write clearly and succinctly in a well-structured and logical way.
- Able to gather and analyse information to support decision making.
- Applies specialist and detailed technical expertise.
- Develops job knowledge and expertise through continual professional development.
- Willing to go the extra mile to deliver excellent customer service
What We Offer
Our benefits package includes:
- 27 days annual leave + bank holidays
- holiday purchase scheme
- enhanced pension scheme (up to 10.5%)
- life assurance
- subsidised private medical insurance
- employee discounts platform
- two days volunteer leave
- enhanced maternity, paternity, adoption leave and pay for all new parents
- many more!
Who We Are
At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us
As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.
Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.
We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.
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Claims Investigator employer: NHBC
Contact Detail:
NHBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Investigator
✨Tip Number 1
Familiarise yourself with NHBC's Technical Standards and housing construction principles. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Prepare for potential scenario-based questions by thinking about how you would handle disputes between homeowners and builders. Showcasing your problem-solving skills and ability to maintain relationships will be key.
✨Tip Number 3
Highlight any experience you have with IT systems or software relevant to claims investigation. Being IT literate is crucial, so be ready to discuss how you've used technology in previous roles.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've gone the extra mile for clients in past positions. NHBC values excellent customer relations, so make sure to convey your dedication to this aspect.
We think you need these skills to ace Claims Investigator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Claims Investigator role. Emphasise your knowledge of housing construction, customer service, and any previous investigative work.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples of how you have dealt with claims or disputes in the past, and how you can contribute to NHBC's mission.
Showcase Your Technical Skills: Since the role requires IT literacy, mention any software packages you are familiar with. If you have experience with repair estimating systems or similar tools, be sure to include that as well.
Demonstrate Communication Skills: Highlight your ability to write clearly and succinctly. Provide examples of reports or documentation you have prepared in previous roles, as this will show your capability to communicate effectively in the position.
How to prepare for a job interview at NHBC
✨Know Your Stuff
Make sure you have a solid understanding of housing construction and NHBC Technical Standards. Brush up on relevant policies and procedures, as this knowledge will be crucial during your interview.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've handled disputes or disagreements in the past. Use specific examples to showcase your ability to influence outcomes while maintaining relationships.
✨Showcase Your IT Skills
Since the role requires being IT literate, mention any software packages you are familiar with. If you’ve learned new systems quickly in the past, share those experiences to highlight your adaptability.
✨Communicate Clearly
Practice articulating your thoughts clearly and succinctly. You may be asked to explain complex information, so being able to write and speak in a well-structured manner will set you apart.
