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- Tasks: Assist customers via phone and email, resolving queries about baby products.
- Company: Join Mamas & Papas, a leading retailer in baby and nursery products for over 40 years.
- Benefits: Enjoy free parking, subsidised canteen, games room, and generous holiday allowance.
- Why this job: Be part of a fun team creating magical memories for families while developing your skills.
- Qualifications: Previous customer service or call centre experience is preferred but not essential.
- Other info: Flexible working options available; apply now to join our supportive environment!
The predicted salary is between 24000 - 36000 £ per year.
Overview
For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award-winning manufacturers within the baby & nursery products sector. We offer a wide range of products including prams, cots, baby changing tables, and clothing, combined with exceptional in-store service that builds trust and creates cherished memories.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we ensure that whenever our customers need us, we are there for them. Our team provides friendly support via phone and email, helping to resolve queries related to our products purchased in-store, online, or through retail partners.
The Role of CUSTOMER CARE ADVISOR
Due to continued growth, we are seeking an additional CUSTOMER CARE ADVISOR to join us on a full-time basis. We will provide comprehensive training in call and email handling, systems, and product knowledge to enable you to manage a variety of customer inquiries confidently.
We offer a fun and creative work environment with like-minded, caring colleagues dedicated to delivering excellent customer service.
Working hours
The role involves working Monday to Friday from 09:15 to 17:30, with 1 in 3 Saturdays from 09:00 to 17:00. You will have a day off during the week when you work a Saturday, typically Tuesday to Friday.
(Apply to find out more about flexible working options)
If you have a background in call centres or customer service, enjoy solving problems, and want to be part of a growing retailer creating magical memories, we would love to hear from you.
HOW TO APPLY
To apply, click the link to attach your CV and complete our short application form.
Location & Accessibility
By Car: From Huddersfield (Free onsite parking):
From Leeds Road, turn left onto Oak Road, then right onto Bradley Road/A6107. Continue straight onto Colne Bridge Road. At the roundabout, take the 1st exit into M&P Head Office, then immediately turn left to the carpark barrier.
By Bus: From Huddersfield Town Centre, catch buses 202, 203, 228, or 229 to Cooper Bridge Road, then follow the directions above.
By Train: From Huddersfield Train Station, take the same buses as above.
Features & Benefits
- Free onsite parking
- Subsidised canteen
- Games room with pool table and TVs
- Company bonus scheme
- 33 days holiday (full-time), pro-rata for part-time
- Health, wellbeing, and family support programs
Plus many more benefits, including career growth opportunities in a supportive environment.
Diversity & Inclusion
We are committed to championing diversity and inclusivity in all aspects of our business, believing in the power of a diverse workforce to help us all move forward.
Benefits Overview
- 33 days holiday, increasing with service
- Buy & Sell holiday schemes
- Company bonus schemes
- Employer pension contributions from day one
- Staff discounts for family & friends
- External discounts on holidays, travel, dining, and more
- Subsidised health & critical illness cover
- Family-related leave policies including enhanced maternity, IVF, surrogacy, paternity, and adoption leave
- Support for loss and bereavement
- Menopause-friendly employer initiatives
- Employee recognition schemes
Head Office Perks
- Hybrid working (3 days in the office)
- Flexible working hours
- Free parking, prayer room, canteen, tea/coffee, games and TV rooms, and more
(All benefits are subject to individual scheme criteria and terms.)
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Customer Care Advisor employer: Mamas & Papas Limited
Contact Detail:
Mamas & Papas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with Mamas & Papas' product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially any call centre roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will showcase your problem-solving skills.
✨Tip Number 3
Practice common customer service scenarios that may arise in the role. Being able to role-play these situations can help you feel more confident and articulate during the interview process.
✨Tip Number 4
Show enthusiasm for the company culture and values during your interactions. Mamas & Papas values a fun and creative work environment, so expressing your excitement about being part of a team that creates cherished memories can set you apart.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as problem-solving, communication, and teamwork, which are crucial for a Customer Care Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Mamas & Papas' values. Mention specific examples of how you've successfully handled customer inquiries in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as empathy, patience, and the ability to work under pressure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mamas & Papas Limited
✨Know the Company
Before your interview, take some time to research Mamas & Papas. Understand their products, values, and what makes them stand out in the baby and nursery sector. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Customer Care Advisor, you'll need to showcase your problem-solving abilities and customer service experience. Prepare examples from your past roles where you've successfully resolved customer issues or provided exceptional service. This will highlight your suitability for the position.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?' are likely to come up. Practising your responses will help you feel more prepared.
✨Show Enthusiasm and Team Spirit
Mamas & Papas values a fun and creative work environment. During your interview, express your enthusiasm for the role and your desire to work as part of a team. Share experiences that demonstrate your ability to collaborate and contribute positively to a workplace culture.
