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For Companies At a Glance
- Tasks: Assist customers via phone and email, resolving queries about baby products.
- Company: Join Mamas & Papas, a leading retailer in baby and nursery products for over 40 years.
- Benefits: Enjoy free parking, subsidised canteen, games room, and generous holiday allowance.
- Why this job: Be part of a fun team creating magical memories for families while developing your skills.
- Qualifications: Previous customer service or call centre experience is preferred but not essential.
- Other info: Flexible working options available; apply now to join our supportive environment!
The predicted salary is between 24000 - 36000 £ per year.
Overview
For over 40 years, Mamas & Papas has grown to become one of the globally recognised retailers and award-winning manufacturers within the baby & nursery products sector. Our award-winning products and in-store service create a brand of trust and magical memories for customers.
Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we ensure that when customers need us, we are there. The friendly voice on the phone or via email helps to resolve queries about products bought from our stores, online or with other retail partners.
The Role
Role of Customer Care Advisor — As the team grows, we are continually looking for additional Customer Care Advisors. We provide a full training program in call and email handling, systems and product knowledge, so you can comfortably handle a variety of calls and queries by phone or email.
We offer a fun and creative work environment with a like-minded team focused on helping customers the best they can.
Role(s) Available
- Permanent (22.5 hours) across 3 full days
- Temporary (22.5 hours) across 3 full days (6 month contract)
Working Hours
Working hours are Monday to Friday from 09:15 to 17:30, with 1 in 3 Saturdays from 09:00 to 17:00. A day off in the week is provided when you work a Saturday (Tue–Fri).
Apply to find out more and what works best for you.
Application
If you come from a call centre or customer service background, are customer-focused, problem-solving oriented and want to be part of a globally expanding retailer creating magical memories for customers, we would love to hear from you.
How to Apply: To apply for a Customer Care Advisor opportunity, click through to attach your CV and complete our short application form.
Location & Travel
By Car from Huddersfield (Free onsite parking) – directions provided in the original content.
By Bus from Huddersfield Town Centre – 202, 203, 228 or 229 to Cooper Bridge Road, then head to Head Office.
By Train from Huddersfield Train Station – catch the same buses to Head Office as above.
Benefits
Features:
- Free onsite parking
- Subsidised canteen for breakfasts and lunches
- Games room with pool table, TVs, etc.
- Company Bonus scheme
- 33 days holiday for full time (pro-rata for part time)
- Health and wellbeing programs and other initiatives
Plus more benefits and a great team culture.
Equality, Diversity & Inclusion
We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and celebrating diversity in all its forms through our campaigns, recruitment and actions. We strongly believe in inclusivity to help us all move forward in life.
Additional Information
We are a business that cares. Benefits subject to individual schemes criteria and terms.
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Customer Care Advisor employer: Mamas & Papas Limited
Contact Detail:
Mamas & Papas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Familiarise yourself with Mamas & Papas' product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially any call centre roles. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will showcase your problem-solving skills.
✨Tip Number 3
Practice common customer service scenarios that may arise in the role. Being able to role-play these situations can help you feel more confident and articulate during the interview process.
✨Tip Number 4
Show enthusiasm for the company culture and values during your interactions. Mamas & Papas values a fun and creative work environment, so expressing your excitement about being part of a team that creates cherished memories can set you apart.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills such as problem-solving, communication, and teamwork, which are crucial for a Customer Care Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Mamas & Papas' values. Mention specific examples of how you've successfully handled customer inquiries in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as empathy, patience, and the ability to work under pressure. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Mamas & Papas Limited
✨Know the Company
Before your interview, take some time to research Mamas & Papas. Understand their products, values, and what makes them stand out in the baby and nursery sector. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Customer Care Advisor, you'll need to showcase your problem-solving abilities and customer service experience. Prepare examples from your past roles where you've successfully resolved customer issues or provided exceptional service. This will highlight your suitability for the position.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?' are likely to come up. Practising your responses will help you feel more prepared.
✨Show Enthusiasm and Team Spirit
Mamas & Papas values a fun and creative work environment. During your interview, express your enthusiasm for the role and your desire to work as part of a team. Share experiences that demonstrate your ability to collaborate and contribute positively to a workplace culture.
