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- Tasks: Join our team as a 1st Line IT Engineer, tackling tech challenges daily.
- Company: Akita is a top IT managed service provider, serving over 250 clients in London and the South East.
- Benefits: Enjoy 32 days holiday, career progression, and a vibrant work environment with exposure to new technologies.
- Why this job: This role offers hands-on experience, professional growth, and a chance to make a real impact.
- Qualifications: A basic understanding of Windows technologies and a passion for learning are essential.
- Other info: Full driving licence required; based in Kent with flexible shift times.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the 1st Line IT Engineer role at Akita
Join to apply for the 1st Line IT Engineer role at Akita
Akita is a leading IT managed service provider, delivering high-quality IT support and services to over 250 organisations across London and the South East. We pride ourselves on delivering exceptional IT support with the highest levels of customer service.
Employees at Akita benefit from an exciting and fast-paced environment in which they gain exposure to up and coming technologies. Continued professional development is encouraged so that our team members develop existing skills and gain new ones.
Hard work is rewarded by career progression and talent is recognised to ensure our engineers have the passion and drive required to deliver outstanding service to our clients.
About the Role As a 1st Line Engineer at Akita, you will:
- Be part of a dedicated team of engineers within a busy IT services company.
- Perform duties that include ticket support on Helpdesk and hardware maintenance. These include resolving tickets such as user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.
- Attend client sites as and when required to fulfil the requirements of prescheduled projects and reactive troubleshooting.
- Have a diligent approach that achieves a long term and cost-effective result for our clients,
- Demonstrating a professional, respectful, and proactive approach to customer service.
- Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.
- Bring a general knowledge of Windows technologies, such as Windows Server and Desktop operating systems.
- Use the products and services within our established portfolio to recognise new business opportunities and then escalate them into sales.
- Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution, and fulfil other duties in line with
Core Skills
- Windows Server 2012-2022
- Windows Desktop 7-11
- Hosted Desktop and Cloud computing
- General user and email administration
- Office 365 tenant setup and administration
- Basic networking capabilities (DNS, DHCP etc)
Desirable Skills and Experience
- VMWare/Hyper-V administration
- VoIP experience, preferably 3CX
- Apple products and support
- Group Policy administration
- Cabling experience
- Exposure to Ubiquiti / Cisco Wireless
- Previous MSP experience
- Recognised accreditations (MCP\’s, CompTIA, Apple)
Person Specification
The successful candidate will demonstrate:
- A logical, methodical approach to the task at hand
- A willingness to learn and teach
- Excellent documentation and communication skills
- High standards of customer service
- A personable nature
- A keen level of attention to detail
- A history of being a proven self-starter
Job Specifics
- Shift times: 07:45 – 16:15 / 08:45 – 17:15 24hr out of hours’ service on a roster basis
- Holiday entitlement: 32 days, rising to 38 days subject to terms after 3 years’ continuous service (including 8 bank holidays)
- Sick pay: Commencing after 6 months continuous employment (terms apply)
Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to our Wrotham office daily.
To apply, please submit your CV via our Careers portal:
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
-
Industries
IT Services and IT Consulting
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1st Line IT Engineer employer: Akita
Contact Detail:
Akita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues for clients or colleagues in the past. This role emphasises exceptional customer service, so demonstrating your ability to handle challenging situations will be key.
✨Tip Number 3
Engage with current trends in IT support and managed services. Being knowledgeable about the latest developments can give you an edge and show your enthusiasm for the field, which is something Akita values highly.
✨Tip Number 4
Network with professionals in the industry, especially those who work at Akita or similar companies. Building connections can provide insights into the company culture and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace 1st Line IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 1st Line IT Engineer role. Focus on your technical knowledge of Windows technologies, customer service skills, and any previous experience in IT support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific examples of how you've demonstrated a methodical approach to troubleshooting and excellent customer service in past roles.
Highlight Relevant Skills: In your application, emphasise your familiarity with key technologies mentioned in the job description, such as Windows Server, Office 365, and basic networking capabilities. This will show that you have the foundational knowledge required for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Akita
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Windows technologies, especially Windows Server and Desktop operating systems. Be prepared to discuss your experience with troubleshooting common issues like VPN problems and user setups.
✨Demonstrate Customer Service Skills
Since Akita prides itself on exceptional customer service, be ready to share examples of how you've provided outstanding support in previous roles. Highlight your ability to communicate effectively and maintain a professional demeanor under pressure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to troubleshoot technical issues and be ready to explain your thought process and the steps you took to resolve them.
✨Express Willingness to Learn
Akita values continuous professional development, so convey your eagerness to learn new technologies and skills. Mention any relevant courses or certifications you're pursuing or plan to pursue, as this shows your commitment to growth in the IT field.
