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For Companies At a Glance
- Tasks: Support colleagues with IT issues, manage help desk, and oversee device setup.
- Company: Nteractive creates unforgettable brand experiences for top global brands.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and a supportive culture.
- Why this job: Join a collaborative team where your tech skills make a real impact.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities required.
- Other info: Office-based role in Surrey; opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About Nteractive
IT Coordinator
Location: Surrey, UK. Office Based.
At Nteractive, we bring experiences to life. Whether it’s global events, internal communications, or transformative campaigns, we help some of the world’s biggest brands connect with their people in extraordinary ways. And none of that happens without the right people, in the right place, at the right time.
We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.
We’re looking for a friendly, organised and people-focused IT Coordinator to join our growing team. This is an office-based role for someone who loves technology, thrives on helping others, and brings clarity and structure to fast-moving environments.
What You\’ll Be Doing
As IT Coordinator, you\’ll be the first point of contact for all things IT—helping colleagues face-to-face and remotely to stay connected, productive and supported. You’ll manage our help desk, set up and decommission devices, and ensure the smooth onboarding and offboarding of employees across our global team.
Key Responsibilities Include
- Setting up and maintaining hardware (Windows and Mac laptops, iPhones, Android phones) and peripherals
- Providing first-line support via help desk, video calls and in person
- Monitoring and triaging help desk tickets in line with SLA and KPIs
- Managing IT asset lifecycle, including procurement, allocation, and decommissioning
- Tracking equipment and software usage to ensure compliance and record accuracy
- Handling onboarding and offboarding processes across the organisation
- Coordinating hardware logistics across the UK, US and international locations
- Liaising with suppliers and processing IT invoices and orders
- Supporting Microsoft 365 and Entra administration (desirable)
- Creating knowledge base articles and sharing best practices internally
- Supporting the IT and Operations team with licensing and compliance registers
What You Will Bring
We’re looking for someone who is approachable, proactive, and dependable—someone who combines technical capability with excellent communication and customer service skills.
- Proven experience in an IT support or coordination role
- Strong communication skills—both written and verbal
- Experience managing help desk ticketing systems and SLAs
- Comfortable supporting users in-person and via video (Teams)
- Experience with IT asset management, procurement and lifecycle tracking
- Organised, efficient, and able to manage multiple tasks
- Experience with onboarding/offboarding employees
- A natural problem solver with a helpful and professional approach
- Familiarity with Microsoft 365, Entra, and ITSM platforms (desirable)
Why you\’ll love working here
- A genuinely supportive and collaborative culture where people come first
- A hands-on, varied role where you can make a real impact
- An inclusive, down-to-earth team passionate about quality and innovation
- Opportunities to learn, grow and develop within the IT and Operations space
Benefits
- Annual leave – 33 days inc. Bank holidays
- Summer Hours
- Pension (5% employee, 3% employer)
- Wellbeing & Inclusion Initiatives including access to an EAP
- Enhanced Parental Pay
- Rewards & Recognition incentives
- Volunteering Day
- Private Medical Insurance & Cash Plan
- Generous Talent Referral Scheme
- Life Insurance
- Birthday vouchers
- Eyecare vouchers
Other Requirements
- This role is office-based, we have on-site parking
- Minimum of 25MB download / 2MB upload home broadband speed (if occasional home working is required)
If you\’re passionate about helping people, solving problems, and keeping tech running smoothly behind the scenes, we’d love to hear from you.
For further details contact careers@nteractive.com.
About Us
We are Experience Architects with an ambition to cultivate client trust and brand value.
We are a people first agency where our passion and boundless collaboration combine to deliver excellence for our clients. We are commercially aware and drive value for our clients and Nteractive by seeking efficiencies and cost effectiveness without compromising the creative vision. We are forward thinking andconstantly pushing ahead for ourselves and our clients.
We are specialists in the technology sector. We create incredible live brand experiences – the sort that really make a difference. Experiential marketing campaigns, product launches, conferences, incentive programmes, exhibitions, VIP experiences, store launches, hospitality programmes, digital campaigns, brand films, internal communications programmes and much more.
Our Commitment
We eagerly seek individuals who bring diversity of background, experience, and thought to create an engaging work environment, foster innovation and better understand and meet the needs of our users. We encourage people from underrepresented and/or marginalized backgrounds, including BIPOC, LatinX, LGBTQ+, women, and people with disabilities, to apply. #J-18808-Ljbffr
IT Coordinator (Office Based - Surrey) employer: Nteractive
Contact Detail:
Nteractive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Coordinator (Office Based - Surrey)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Entra. Being able to discuss your experience with these tools during an interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully supported users in previous roles. This will demonstrate your ability to be approachable and helpful, which is crucial for the IT Coordinator position.
✨Tip Number 3
Research Nteractive's recent projects and campaigns to understand their work better. This knowledge can help you tailor your responses in interviews and show your genuine interest in the company and its mission.
✨Tip Number 4
Prepare to discuss your experience with help desk ticketing systems and SLAs. Be ready to explain how you've managed these processes effectively in the past, as this is a key responsibility of the role.
We think you need these skills to ace IT Coordinator (Office Based - Surrey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and coordination. Emphasise your technical skills, particularly with hardware setup, help desk management, and user support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've successfully managed IT tasks or supported colleagues in previous roles.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively, both in writing and verbally, especially in a tech support context.
Showcase Problem-Solving Abilities: Include instances where you've solved technical issues or improved processes in your previous roles. This will show your proactive approach and ability to handle challenges effectively.
How to prepare for a job interview at Nteractive
✨Show Your Technical Skills
Make sure to highlight your experience with hardware and software, especially with Windows and Mac systems. Be prepared to discuss specific examples of how you've provided IT support in previous roles.
✨Demonstrate Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a colleague who is struggling with a tech issue.
✨Prepare for Help Desk Scenarios
Familiarise yourself with common help desk ticketing systems and SLAs. You could be presented with hypothetical scenarios during the interview, so think about how you would prioritise and manage multiple requests.
✨Emphasise Your Organisational Skills
The role involves managing IT assets and onboarding processes, so be ready to discuss how you stay organised and efficient. Share any tools or methods you use to keep track of tasks and responsibilities.
