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For Companies At a Glance
- Tasks: Create and sell amazing holidays while building strong customer relationships.
- Company: Join Hays Travel, the UK's largest independent travel agency, recognised as the Best Agency to Work For 2024.
- Benefits: Enjoy unlimited bonus potential, discounts on holidays, and a supportive work environment.
- Why this job: Be part of a vibrant team that values innovation, fun, and personal growth in the travel industry.
- Qualifications: Must have at least 1 year of experience as a Travel Consultant with excellent customer service skills.
- Other info: Opportunities for educational trips and a range of training programmes to boost your career.
The predicted salary is between 28800 - 43200 £ per year.
If you’re passionate about travel, why not come and work at Travel Weekly’s Best Agency to Work For 2024?
Full-time
Competitive Salary & Unlimited Bonus Potential
Part Time 22.5 hours
At Hays Travel we put people at the heart of everything we do, that extends to our customers and colleagues alike. As the UK’s largest independent travel agency, we welcome new ideas, foster innovative thinking and encourage career development.
Not only are we dream holiday makers, we are also passionate about living and breathing our SMILE values.
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Supportive
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Motivational
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Innovative
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Loyal
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Excellent
What makes a successful Travel Consultant?
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You have at least 1 year’s experience as a Travel Consultant with exceptional customer service & communication skills.
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You’re a driven team player and you want to achieve your own targets as well as contribute to the growth of the business.
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You’ve got an understanding of social media and will use it to promote offers, generate sales leads and boost customer engagement.
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As a Travel Consultant, it’s your vibrant personality, outstanding customer service skills and extensive destination knowledge that keep our customers returning. In this role, you will create and sell incredible holidays around the globe, taking full ownership of your customers’ journeys from the initial enquiry all the way to their warm welcome back. We believe that booking a holiday should be just as enjoyable as the adventure itself!
So, what would you, as a Travel Consultant at Hays Travel do?
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You will forge long-lasting relationships with our customers, partners and suppliers.
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We take our targets seriously, and we have fun with them! If you’ve got a competitive streak and want those uncapped bonuses that are always up for grabs, your monthly and daily targets will be your guiding lights.
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You trust your knowledge and instincts on booking holidays. While you can take in the customers’ suggestions, do not hesitate to offer experiences that you think will blow them away.
Why should you really work for Hays Travel?
There’s more to life than work, annual leave, and pensions. At Hays Travel we emphasise the value of having a work-life balance, we offer:
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A range of training programmes to help you progress personally and professionally.
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Strong recognition and promotion opportunities.
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Opportunities to travel on educational trips.
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Discounts on booking your own holidays.
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Uncapped earning potential.
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Health care plan.
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Eyecare vouchers.
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Shopping discounts.
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Loyal service awards to celebrate important milestones.
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Recommend a friend bonus scheme.
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Smile Rewards – A personalised Mastercard loaded with daily & monthly cash booking incentives.
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A work environment that thrives on uplifting one another.
We pride ourselves on the quality of service we provide and uplift one another with our enthusiasm, positivity and passion. Sound like you? Apply now!
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Data Security – You are responsible to ensure all personal & business data is kept secure at all times & any data breaches are reported immediately.
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Travel Consultant - Downham Market employer: Hays Travel
Contact Detail:
Hays Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Downham Market
✨Tip Number 1
Familiarise yourself with Hays Travel's SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellent. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your work ethic and customer service approach.
✨Tip Number 2
Leverage your social media skills to showcase your passion for travel. Share posts about your favourite destinations, travel tips, or even customer success stories. This not only highlights your knowledge but also shows your ability to engage with potential customers online.
✨Tip Number 3
Network within the travel industry by attending local events or joining online forums. Building relationships with other professionals can provide valuable insights and potentially lead to referrals or recommendations for the Travel Consultant position.
✨Tip Number 4
Prepare to discuss your previous experiences as a Travel Consultant in detail. Be ready to share specific examples of how you've provided exceptional customer service, met targets, and contributed to team success, as these are key aspects that Hays Travel values.
We think you need these skills to ace Travel Consultant - Downham Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant, focusing on your customer service skills and any relevant achievements. Use keywords from the job description to demonstrate that you meet their requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your personality aligns with Hays Travel's SMILE values and provide examples of how you've successfully engaged customers in the past.
Showcase Your Social Media Skills: Since the role requires an understanding of social media, include any relevant experience you have in promoting offers or engaging with customers online. This could be through personal projects or previous job roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the travel industry.
How to prepare for a job interview at Hays Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs. This will demonstrate that you genuinely care about creating memorable holidays for clients.
✨Highlight Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experience where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Team Spirit
As a driven team player, be ready to discuss how you contribute to team goals. Share instances where you collaborated with colleagues to achieve targets or improve customer satisfaction, showcasing your ability to work well in a team environment.
✨Familiarise Yourself with Social Media Strategies
Since the role involves using social media to promote offers and engage customers, brush up on current trends and successful campaigns. Be prepared to discuss how you would leverage social media to boost sales and enhance customer engagement.
