Bus Performance Manager

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Are you seeking an opportunity to apply your skills and experience in the delivery of bus services for a rapidly growing city region?

Transport for Greater Manchester (TfGM) has realised the biggest change to the city region’s transport system in nearly four decades. As part of the ongoing progression of bus franchised services across Greater Manchester, TfGM now have an exciting opportunity to join our bus team playing a key role in managing the performance of the franchised bus network and franchisees, delivering the best possible service to bus passengers in the area!

Your Role

As Bus Performance Manager, you will have responsibility for monitoring on road, revenue and patronage performance and most importantly maintain a detailed knowledge of these indicators at route level, enabling or facilitating action plans to deal with under-performance. You will act at the main point of contact within TfGM and each of the franchises.

You will have significant experience in the public transport sector and a demonstrable ability to analyse KPIs, patronage and revenue data and formulate action plans to deliver the best possible service delivery and overall performance. Experience of replicating good quality performance would also be beneficial. You should possess a strong track record of engaging effectively with internal and external stakeholders as well as elected members. You will have the ability to interpret complex contractual requirements and ideally some experience of working on high profile projects.

Who are we?

TfGM’s responsibilities in the delivery of bus services in Greater Manchester has undergone a period of significant change and this role will play a prominent role acting as the focus for service delivery of franchised operations. This will be a great opportunity to help to develop individuals and the team.

What you’ll bring

You will have significant experience in the public transport sector and a demonstrable ability to analyse KPIs, patronage and revenue data and formulate action plans to deliver the best possible service delivery and overall performance. Experience of replicating good quality performance would also be beneficial. You should possess a strong track record of engaging effectively with internal and external stakeholders as well as elected members. You will have the ability to interpret complex contractual requirements and ideally some experience of working on high profile projects.

Please review the role profile below for more information

What we can offer you

This is a busy and exciting time for our bus team and you can expect to develop and grow your skills working with experience professionals within the organisation who are managing franchised bus operations for TfGM.

Valuing and rewarding our workforce is important to us which is why we offer a range of fantastic benefits, such as:

• 28 days holiday per annum (plus bank holidays)
• Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary
• Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
• Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
• We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.

What\’s next?

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

Internal candidates – check with your line manager before applying for a secondment, to make sure you can be released from your substantive role.

We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.

Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.

Remove if required (for Control Room Vacancies & Customer roles working on the Tell me Once Process) – Any successful applicant will need to undertake a basic/standard/enhanced Disclosure and Barring service check prior to starting in role.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK – if in doubt please visit the following link Employers\’ right to work checklist – GOV.UK (www.gov.uk). Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

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