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- Tasks: Manage student casework and ensure compliance with university policies.
- Company: BIMM University is a creative hub for music, arts, and technology education across the UK, Ireland, and Germany.
- Benefits: Enjoy 25 days holiday, a SMART pension, and a comprehensive benefits package.
- Why this job: Join a vibrant community focused on creativity, collaboration, and student empowerment.
- Qualifications: Experience in managing student casework and knowledge of regulatory compliance required.
- Other info: We encourage applications from underrepresented groups to foster diversity.
The predicted salary is between 36000 - 60000 £ per year.
At BIMM University, we\’re more than just an educational institution; we\’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking, and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
The Casework and Quality Compliance Manager plays a key role in ensuring the effective implementation of BIMM University’s policies and procedures related to student complaints, academic and procedural appeals, and student discipline.
In addition to managing casework, you\’ll support the University\’s regulatory compliance efforts, including adherence to Office for Students conditions and CMA consumer law guidance, ensuring processes are compliant and aligned with best practices and student experience.
This is a highly collaborative role where you’ll work closely with colleagues across the University, providing expert advice, training, and support on casework and compliance matters. You will also contribute to strategic initiatives and represent the QARC team across the institution.
What You’ll Do:
- Lead the delivery, implementation, and review of student casework processes, including complaints, appeals, and discipline.
- Act as a key contact for casework and regulatory compliance across the University, offering guidance, training, and escalation support where necessary.
- Liaise with external bodies such as the Office of the Independent Adjudicator (OIA).
- Develop and maintain robust casework and compliance processes, using data to inform improvements.
- Ensure policies and procedures remain current, student-focused, and aligned with sector-wide expectations.
- Support compliance with the Office for Students regulatory framework and CMA guidance.
- Contribute to wider Academic Services and University initiatives and projects.
- Line manage relevant staff involved in student casework and deputise for the Associate Director as needed.
- Service University-level committees and contribute to reporting.
What You’ll Bring:
- Experience managing student casework in higher education.
- Strong knowledge of regulatory compliance and student protection requirements.
- Familiarity with Office for Students conditions, CMA guidance, and OIA Good Practice Framework.
- Excellent administrative and organizational skills, including committee servicing.
- High attention to detail and the ability to manage multiple priorities independently.
- Strong interpersonal and communication skills for effective collaboration.
- A flexible, solutions-focused approach and a commitment to continuous improvement.
- Ability to analyze and present data to support decision-making.
For the full job description, please click here.
Why BIMM University?
We are a values-led organization, with core values underpinning all we do. Joining our team means access to:
- 25 days holiday per year (FTE)
- SMART pension
- A comprehensive benefits package
We strive to create an inclusive culture that reflects our diverse communities. We especially welcome applications from people of colour who are underrepresented in our organization.
We are committed to student safety and welfare. All successful applicants will be required to complete a basic DBS disclosure, with some roles requiring an enhanced check or barred list check as mandated by law and policy.
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Casework and Quality Compliance Manager employer: BIMM British and Irish Modern Music Institute
Contact Detail:
BIMM British and Irish Modern Music Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casework and Quality Compliance Manager
✨Tip Number 1
Familiarise yourself with BIMM University's policies and procedures related to student complaints and appeals. Understanding these processes will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of BIMM University, especially those in compliance or casework roles. They can provide valuable insights into the organisational culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Stay updated on the latest developments in regulatory compliance and student protection requirements. Being knowledgeable about current trends and changes in the sector will position you as a strong candidate who is proactive and informed.
✨Tip Number 4
Prepare to discuss specific examples from your past experience managing student casework. Highlighting your problem-solving skills and ability to handle multiple priorities will showcase your suitability for this collaborative role.
We think you need these skills to ace Casework and Quality Compliance Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Casework and Quality Compliance Manager position. Tailor your application to highlight relevant experience in managing student casework and regulatory compliance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in higher education, particularly in handling student complaints, appeals, and discipline. Use specific examples to demonstrate your knowledge of regulatory compliance and your ability to manage multiple priorities.
Showcase Your Skills: Make sure to showcase your strong interpersonal and communication skills in your application. Provide examples of how you've collaborated with colleagues or external bodies, as this role requires a high level of teamwork and expert advice.
Tailor Your Cover Letter: Craft a compelling cover letter that reflects your understanding of BIMM University's values and commitment to student welfare. Explain why you're passionate about the role and how your background aligns with their mission to empower students.
How to prepare for a job interview at BIMM British and Irish Modern Music Institute
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Casework and Quality Compliance Manager role. Familiarise yourself with BIMM University's policies, procedures, and the specific responsibilities outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Regulatory Knowledge
Given the importance of regulatory compliance in this role, be prepared to discuss your understanding of the Office for Students conditions, CMA guidance, and the OIA Good Practice Framework. Highlight any relevant experience you have in managing compliance within higher education.
✨Demonstrate Collaborative Skills
This position requires strong collaboration with various teams across the university. Be ready to provide examples of how you've successfully worked with others in previous roles, particularly in training or advising on casework and compliance matters.
✨Prepare Data-Driven Insights
As the role involves using data to inform improvements, think about how you can present data effectively. Prepare to discuss any past experiences where you analysed data to support decision-making or improve processes, showcasing your analytical skills.
