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- Tasks: Join us as a Customer Care Operative, delivering top-notch service in new homes.
- Company: Shanly Homes is an award-winning regional housebuilder with a strong reputation.
- Benefits: Enjoy a competitive salary, company vehicle, and 25-30 days of annual leave.
- Why this job: Be part of a friendly team, making a real impact on customer satisfaction.
- Qualifications: Multi-trade skills and a full driving license are essential; great communication is key.
- Other info: Criminal records check required due to working in customers' homes.
The predicted salary is between 30000 - 42000 £ per year.
Are you a skilled multi trade wanting to work with an award-winning regional housebuilder? Shanly Homes is looking for a Customer Care Operative to join their team covering our Thames Valley regional sites in the Buckinghamshire, Berkshire and North London areas. About the role As Customer Care Operative you will have your own company vehicle to travel around our developments to: Carry out a range of remedial work for our customers who have moved into their new homes. * Ensure that all work is to a high standard, delivering a great service to our customers. * Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible. Accurately record and access information on our customer care software (ClixiFix). * Complete all the necessary information on work completed and raise if any follow up is required. Maintain good communication with customers and our customer care team. * Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team. About you * Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc. * Practical approach to resolving customer defects. * Full, clean driving licence and residing within easy reach of our Southern regional developments. * Customer focused and wanting to deliver a high standard of service to our customers. * Great communication skills. * Good at planning out work and what equipment/supplies, etc is needed in advance. * Friendly and professional approach. * Proactive problem solver, using your initiative to find solutions. * Confident IT skills and ideal if you have previous use of customer care software. Please note as this role is working in our customers’ homes, we will conduct a criminal records check. What we offer in return * Friendly, supportive team with a welcoming culture. * A privately-owned business with all the benefits of a financially strong company that has stood the test of time. * Competitive salary and company vehicle for business use. * Discretionary annual and long-term bonus schemes. * Pension scheme paid via salary exchange. * Annual leave starting at 25 days to a max of 30 days. * Free life assurance. * Many wellbeing benefits – on-demand GP service, free weekly fitness classes, discounted gym membership, Employee Assistance Programme and a cycle to work scheme. * Discount scheme with savings across a range of sectors. * Plus many social events throughout the year
Customer Care Operative employer: Shanly Homes Ltd
Contact Detail:
Shanly Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Make sure to highlight your multi-trade skills during the interview. Be ready to discuss specific projects where you've successfully completed carpentry, tiling, or other relevant work. This will show that you have the practical experience needed for the role.
✨Tip Number 2
Familiarize yourself with customer care software like ClixiFix before the interview. If you have experience with similar tools, be prepared to share how you used them to enhance customer service and streamline your workflow.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've proactively addressed customer issues in the past. This will illustrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and professionally. Consider role-playing common customer scenarios with a friend to build your confidence in handling questions and concerns.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your multi-trade skills and relevant experience. Emphasize any previous roles that involved customer service, as well as your ability to handle remedial work efficiently.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered high-quality service in past positions and how you plan to bring that same dedication to Shanly Homes.
Showcase Communication Skills: Since great communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous jobs. This will demonstrate your ability to maintain good relationships with clients.
Highlight IT Proficiency: If you have experience with customer care software or similar tools, make sure to mention it. This will show that you're prepared to accurately record and access information as required by the role.
How to prepare for a job interview at Shanly Homes Ltd
✨Showcase Your Multi-Trade Skills
Be prepared to discuss your experience in various trades like carpentry, tiling, and plastering. Highlight specific projects where you successfully resolved customer defects, demonstrating your practical approach.
✨Emphasize Customer Focus
Since the role is customer-facing, share examples of how you've delivered high-quality service in the past. Talk about your communication skills and how you maintain a friendly and professional demeanor with clients.
✨Demonstrate Planning and Preparation
Discuss how you plan your work and ensure you have all necessary tools and supplies ready before starting a job. This shows your proactive nature and ability to work efficiently.
✨Familiarize Yourself with Customer Care Software
If you have experience with customer care software like ClixiFix, mention it during the interview. If not, express your willingness to learn and adapt to new technologies quickly.
