Apprentice Hospitality Team Member

Shepherd Neameisexcited to be recruiting for an ApprenticeFood and Beverage Team Memberto join us.

The Jamaica Wine House is a busy London pub tucked away in St Michaels Alley, Cornhill. At ground level you’ll find a traditional London pub, with wood-paneled bar, high ceilings and a super selection of Kentish cask ales and international lagers. In the snug basement below you will find Todd’s Wine Bar – the perfect place to relax and enjoy a delicious meal with new and old world wines in stylish surroundings.

Are you ready to kickstart your career in hospitality with one of Britain’s oldest and most loved brewers? Shepherd Neame is on the lookout for enthusiastic, people-focused individuals to join our newly launched Hospitality Academy as Apprentice Front of House Team Members.Whether you’re fresh out of school, changing careers, or simply passionate about great service, this is your chance to earn while you learn in a vibrant, fast-paced environment — all while gaining a nationally recognised qualification through our expert training partner, HIT Training. Take a look at the brochure on this link!

Qualification link via Skills England

What You’ll Be Doing:

• Delivering warm, friendly and memorable service to our guests
• Taking orders, serving food and drinks, and keeping the front of house running smoothly
• Learning the ropes of hospitality operations from industry professionals
• Working as part of a supportive team in one of our iconic pubs or hotels
• Growing your confidence, communication and customer service skills

What You’ll Gain:

• A structured apprenticeship programme with HIT Training
• A nationally recognised hospitality qualification
• Hands-on experience in a real working environment
• Ongoing support and mentoring from experienced team members and managers
• Opportunities to progress within Shepherd Neame after your apprenticeship, with further development

Who We’re Looking For:

• A positive attitude and a genuine passion for hospitality
• Great communication and teamwork skills
• Willingness to learn and grow in a fast-paced setting
• No previous experience required – just bring your enthusiasm!

WHATS IN IT FOR YOU?

• Competitive hourly pay rate
• A share of tips in addition to your hourly pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100\’s of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours
• Nationally recognised qualification

As part of the apprenticeship journey, Level 2 Food & Beverage Team Member apprentices will attend workshops, meet with their tutor, learn new skills and knowledge via their online portfolio and be supported by their manager and Apprenticeship Lead.

Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic hospitality skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference, feels welcomed and looked after. Apprentices will have a vocational trainerassigned to them and will meet with their manager for regular progress reviews.

What do we need from you?

• The course Length is 8 – 12 months, plus up to 3 months for End Point Assessment
• Bring your passion and love for customer service
• You will need to attend training at the Hospitality Academy for your workshops

Am I Eligible? If you can answer yes to the below you are eligible!

• Starting a career in hospitality or up skilling yourself at entry level positions in the work place
• You have to be aged 16 years or over

What are my next steps once I complete my apprenticeship?

Once you have successfully completed this level 2 apprenticeship, this may progress into a supervisor or team leader role. Hospitality Supervisor Level 3 would be the most suitable apprenticeship course progression alongside our internal career pathway program.

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit