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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure a smooth experience at our luxury hotel.
- Company: Join 4C Group, a leader in sustainable hospitality with a focus on community impact.
- Benefits: Enjoy flexible hours, staff discounts, health plans, and continuous learning opportunities.
- Why this job: Be part of a wellness-focused team in a stunning riverside location, enhancing guest experiences.
- Qualifications: Bring a positive attitude, adaptability, and a welcoming personality to thrive in this role.
- Other info: Join us in crafting memorable moments near iconic London landmarks.
The predicted salary is between 24000 - 36000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites, and residences, all designed with the Westin Heavenly Bed, sleek bathrooms, and free high-speed Wi-Fi. Guests are invited to indulge in a range of Westin services and amenities.
Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”
At The Westin London City, our employees are central to bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.
A DAY IN THE LIFE OF A FRONT DESK AGENT AT THE WESTIN LONDON CITY
What you\’ll be doing…
Reporting to the Front of House Manager, your day will include:
- Processing guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
- Handling all payment types such as room charges, cash, checks, debit, or credit.
- Managing check-outs, including resolving late and disputed charges.
- Coordinating with Housekeeping to track room readiness for check-in.
- Running daily reports (arrivals, departures), noting special requests, and verifying report accuracy.
- Completing cashier and closing reports in the system.
- Balancing and dropping receipts according to accounting standards.
WHAT WE NEED FROM YOU
We prioritize personality and potential, but here are some requirements…
To succeed as a Front Desk Agent, you should have:
- A pleasant and welcoming demeanor.
- Flexibility and adaptability to different working conditions and hours.
- Forward-thinking and innovative ideas.
- Immaculate appearance.
- A positive attitude.
- Commitment to Westin Brand values and beliefs.
WHAT WE OFFER
We provide a benefits package designed to support our team and enhance our culture…
- Flexible working arrangements (subject to role and probation)
- Staff accommodation rates across UK (Marriott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programs
- Social event participation
EQUAL OPPORTUNITIES
4C Group and The Westin London City are equal opportunity employers.
About 4C Group
4C Group manages and develops properties and hotels across key locations in the UK, Middle East, Africa, and Canada. Founded in 2010, with roots dating back to the 1990s, the company\’s mission is to operate sustainably, delight guests and investors, and create positive social and environmental impacts within local communities.
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Front Desk Agent employer: The Westin London City
Contact Detail:
The Westin London City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with The Westin's brand values and wellness mission. Understanding their commitment to guest well-being will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, showcasing your ability to handle diverse situations will make you a standout candidate.
✨Tip Number 3
Network with current or former employees of The Westin London City. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be prepared to discuss how you would handle specific scenarios that may arise at the front desk. Think about examples from your past experiences that highlight your problem-solving skills and adaptability.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Front Desk Agent. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of The Westin London City that resonate with you, such as their commitment to wellness and guest experience.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for a Front Desk Agent, such as customer service, adaptability, and attention to detail. Use examples from previous roles to demonstrate these abilities.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at The Westin London City
✨Show Your Personality
As a Front Desk Agent, your personality is key. Make sure to showcase your pleasant and welcoming demeanour during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Demonstrate Flexibility
The role requires adaptability to different working conditions and hours. Be prepared to discuss examples from your past experiences where you successfully adapted to changing situations or handled unexpected challenges.
✨Emphasise Commitment to Wellness
The Westin brand focuses on wellness. Familiarise yourself with their mission and values, and be ready to explain how you can contribute to enhancing guest well-being. Share any relevant experiences that align with this commitment.
✨Dress to Impress
First impressions matter, especially in hospitality. Ensure you present yourself impeccably for the interview. A smart appearance reflects your understanding of the role's requirements and the importance of professionalism in the industry.
