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- Tasks: Join a dynamic team as a PNC Support Officer, handling police data and enquiries.
- Company: Essex Police is dedicated to operational policing and community safety.
- Benefits: Enjoy a competitive salary with incremental increases and a supportive work environment.
- Why this job: Be at the forefront of new technology while making a real impact in your community.
- Qualifications: Strong computer skills and experience with databases are essential; analytical thinking is a must.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 24219 - 28650 £ per year.
Location of Role:
Chelmsford
Advert Closing Date:
18/07/2025
Starting Salary:
£24,219.00 (pro-rata for part-time vacancies)
Part/Full Time:
Full Time
Contract Type:
Permanent
Working Pattern:
Other (see advert text)
Weekend/Evening Working:
No
An exciting opportunity has arisen for individuals to undertake the role of Police National Computer (PNC) Support Officer located within the PNC Bureau at Essex Police Headquarters.
We are looking for staff to cover office hours positions, typically on a rota between 08.00 and 18.00, Monday to Friday.
You will be part of a multi-skilled, dynamic team, supporting operational policing by receiving and actioning enquiries and messages in relation to the Police National Computer, Athena, and other police record systems.
The PNC Bureau ensures the accuracy and integrity of data held within the Police National Computer (PNC) and provides a timely, effective enquiry and update service in relation to the system. This involves the storage of data and release of information held on PNC, along with other related systems, all of which is processed in accordance with legislative requirements and national and local policy, to support the effective delivery of operational policing objectives for Essex Police.
A new and developing feature of the role is the introduction of the Law Enforcement Data Service (LEDS), which is gradually being rolled out to all forces across the country. As a new entrant to the section, you will be at the forefront in ensuring the new system is embedded into our working practices, supporting the force and its objectives as a whole.
This is a challenging role that requires the successful candidates to work both independently and as part of a larger team whilst maintaining consistent levels of attention to detail.
Within the role, you will be required to demonstrate the ability to interpret and analyse data whilst investigating and resolving inconsistencies. Therefore, strong computer, literacy, and numeracy skills along with experience of using databases is essential.
At shortlisting, we will be looking for essential evidence of:
- Previous experience of gathering information and your ability to analytically review material in order to make informed decisions.
- Strong written and verbal communication skills, as you will be required to provide rationales to support the decisions you make.
- Strong telephone and listening skills are essential to ensure accurate dialogue with callers.
- Your ability to work in an open-minded and innovative way bringing solutions to problems you face.
- Your experience of office technology, including Microsoft products such as Word and Excel.
Further information and the personal qualities required for this role can be found within the job description or by contacting the PNC Manager, Mark Glossop, at 101 extension 121200.
Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £28,650.00.
For the full job description, please click here.
Your application for this role will be shortlisted based on the content you provide within the reason for application question, within the application form itself. CVs, covering letters, or attachments are not included in the shortlist. Please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Provide as much detail as possible, as insufficient content may mean you do not meet the shortlisting criteria. Note that this question is limited to 9000 characters, including spaces and blank lines.
All posts require vetting and security clearance. During recruitment, you will be sent vetting information forms to complete.
Kent Police and Essex Police welcome applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process. For further information, email recruitment.business.services@ecis.police.uk with \’Application Support and Adjustments\’ in the title, or call 01245 452833. Adjustments will be made as reasonable.
If you\’re not from the UK, you must be a resident here and have lived continuously for the last three years, with no restrictions on indefinite leave to remain. UK residents must also have lived here for the last three years. This does not apply to those serving abroad in the British Armed Forces.
As a Disability Confident Leader, we:
- Have subjected our Disability Confident self-assessment to external challenge and validation.
- Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.
Diversity, Equality, and Inclusion are central to our values. We embrace the unique experiences, identities, and abilities of each individual and aim to create an inclusive environment.
Through our support networks, DE&I team, and HR departments, we are committed to embedding our DE&I commitments, making Essex Police an employer of choice where everyone feels included.
Essex Police and Kent Police are equal opportunities employers. Communications may be recorded for monitoring purposes. #J-18808-Ljbffr
PNC Support Officer (Headquarters, Chelmsford/Office Based) employer: Essex & Kent Police
Contact Detail:
Essex & Kent Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PNC Support Officer (Headquarters, Chelmsford/Office Based)
✨Tip Number 1
Familiarise yourself with the Police National Computer (PNC) and its functionalities. Understanding how the PNC operates will not only help you in the role but also demonstrate your genuine interest in the position during any discussions.
✨Tip Number 2
Brush up on your data analysis skills. Since the role requires interpreting and analysing data, being able to showcase your analytical abilities through examples or scenarios can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both written and verbal. As you'll need to provide rationales for your decisions, being articulate and clear in your explanations will be crucial. Consider role-playing scenarios to enhance your confidence.
✨Tip Number 4
Network with current or former employees of Essex Police if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace PNC Support Officer (Headquarters, Chelmsford/Office Based)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the PNC Support Officer position. Highlight any specific skills or experiences you have that align with these requirements.
Craft Your Reason for Application: Since the application will be shortlisted based on your reason for application, ensure you provide detailed examples of your relevant experience, skills, and abilities. Use clear and concise language to demonstrate how you meet the criteria outlined in the job advert.
Showcase Analytical Skills: Emphasise your ability to gather information and analytically review material. Provide specific instances where you have successfully interpreted data or resolved inconsistencies, as this is crucial for the role.
Highlight Communication Skills: Strong written and verbal communication skills are essential for this role. Include examples of how you have effectively communicated with others, whether through reports, presentations, or direct interactions, to support your application.
How to prepare for a job interview at Essex & Kent Police
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a PNC Support Officer. Familiarise yourself with the Police National Computer and the Law Enforcement Data Service, as these will be central to your role.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've had to gather information, analyse data, and make informed decisions. Be ready to discuss how you resolved inconsistencies and what methods you used to ensure accuracy.
✨Communicate Effectively
Since strong written and verbal communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain your rationale for decisions, so think about how you can present your reasoning logically and confidently.
✨Demonstrate Teamwork and Independence
Be prepared to discuss situations where you've successfully worked both independently and as part of a team. Highlight your ability to collaborate while also being self-sufficient, as this role requires balancing both aspects.
