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- Tasks: Assist with passenger and vehicle transportation, ensuring top-notch customer service.
- Company: Stena Line is a leader in sustainable shipping with a vast route network across Europe.
- Benefits: Enjoy a competitive hourly rate of £12.89 and flexible summer hours.
- Why this job: Join a friendly team focused on customer satisfaction and make a real impact.
- Qualifications: 5 GCSEs including English & Maths and 2 years of customer service experience required.
- Other info: This is a temporary summer position; apply by 14th July!
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Location – Fishguard
Contract – Temporary Summer Position (variable hours)
Hourly rate of pay – £12.89
Do you care deeply, genuinely and passionately about customer support?
The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Holyhead.
Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.
Some Of Your Key Responsibilities
- Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
- Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
- Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems
- Record and account securely for all cash received in accordance with the Company Cash Handling Policy
What You Will Experience
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers.
Who You Are
At Stena Line your personality matters as much as how good you are at what you do, we are looking for someone who is approachable, warm and friendly with an open and positive attitude. You will be supportive and helpful when working with customers as well as your team and prepared for any situation.
Qualifications
- Minimum of 5 GCSE’s including English & Maths
- Minimum of 2 years’ customer service experience, ideally within the travel/transport industry
- Proficient in using Microsoft Office packages and the ability to learn new systems
- Strong verbal and written communication skills
Interested? We have a variable hours position available within our Port Operations department for the Summer Season. To apply, please register your profile and send in your application in English as soon as possible but no later than Monday 14th July. Please note that due to GDPR we do not accept applications via e-mail or postal service
If you have any questions regarding the position you are welcome to contact Matthew Tucker at matthew.tucker@stenaline.com or about the recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, kathryn.gallagher.bi@stenaline.com.
Please note that we kindly decline any offers from recruitment or staffing agencies regarding this recruitment.
About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. As a company, we are on an exciting journey driven by technology and new digital habits, developing our business to create outcomes that matter to our customers. The journey starts with us.
We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
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Customer Service Assistant employer: Stena Line
Contact Detail:
Stena Line Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Stena Line's services and values. Understanding their commitment to customer service and sustainability will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your previous customer service experience that demonstrate your ability to handle challenging situations. Highlighting your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires accurate and timely communication, being articulate and clear will be crucial in making a good impression.
✨Tip Number 4
Network with current or former employees of Stena Line if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assistant at Stena Line. Highlight your customer service experience and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your customer service experience, especially in the travel or transport industry, and your proficiency with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you can contribute to providing excellent service at Stena Line.
Follow Application Instructions: Ensure you submit your application through the correct channels as specified in the job posting. Remember, applications via email or postal service are not accepted, so register your profile on our website and apply there.
How to prepare for a job interview at Stena Line
✨Show Your Passion for Customer Service
Make sure to express your genuine interest in customer support during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Stena Line values.
✨Demonstrate Effective Communication Skills
Since the role involves liaising with various departments and ensuring accurate communication, be prepared to discuss how you handle communication challenges. Use examples that showcase your strong verbal and written skills.
✨Familiarise Yourself with the Company
Research Stena Line and its operations before the interview. Understanding their commitment to sustainability and customer experience will help you tailor your responses and show that you're a good fit for their culture.
✨Prepare for Situational Questions
Expect questions about how you would handle specific customer service scenarios. Think of past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
