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- Tasks: Manage planning and resource allocation for a dynamic metering team.
- Company: Join M Group, a leader in essential energy infrastructure services across the UK.
- Benefits: Enjoy perks like flexible working, discounts, and enhanced leave options.
- Why this job: Be part of a supportive culture that values growth, teamwork, and innovation.
- Qualifications: Previous management experience in a contact centre is essential; utilities sector experience is a plus.
- Other info: We actively support diversity and inclusion, welcoming all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group, were enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our Metering team, youll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers.
As a Planning Manager within our Operational Support Team, you will play a key role in driving productivity efficiency within the field operation in line with the Companys strategic objectives. You will liaise with and manage all key stakeholders with critical input to the design and implementation of annual and monthly planning models. An ability to adapt and embrace change is essential to the successful delivery within this role. You will be responsible for planning the resource levels across our metering installation business. Operating within a fast paced Contact Centre environment you will create a culture of high engagement and improve overall business performance.
Want to come and be a part of it?
What will you be doing?
- Overall management of the Rota and Capacity teams driving performance through the use of Key Performance Indicators.
- Ownership of business-wide Holiday and Attendance.
- Working closely with the Recruitment Team to ensure adequate resourcing.
- Analytical decision-making on any escalations.
- Liaise with the on-boarding and training team.
- Work in collaboration with field management.
- Creation and ownership of all commercial planning models for individual clients and the wider business networks.
- Responsibility for all resource planning for a medium-sized field force (500+).
- Work closely with key stakeholders internally and externally to ensure forecast accuracy and on-target delivery against plan.
What youll bring
- Previous management experience in a contact centre environment.
- Capacity Management across complex booking and scheduling systems.
- Client/Customer facing experience ability to deliver messages to multiple clients in a timely and professional manner.
- Experience working with a field-based Operational team.
- Utilities sector experience is desirable.
- Demonstrable experience and understanding of people management processes and procedures.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers;
- 25 days plus bank holidays
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- Were responsible and go further for our people, clients, communities and the planet
- Were open and seek new and better ways of exceeding expectations
- Were together and as one team; the whole is greater than the sum of the parts
- Were ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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Planning Manager employer: Seeka
Contact Detail:
Seeka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Manager
✨Tip Number 1
Familiarise yourself with the utilities sector, especially in metering services. Understanding the specific challenges and trends in this area will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Network with current employees or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 3
Prepare to discuss your experience in managing teams within a contact centre environment. Highlight specific examples where you've driven performance through KPIs, as this aligns closely with the responsibilities of the Planning Manager role.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Be ready to share instances where you've successfully navigated change or resolved escalations, as these qualities are essential for the fast-paced environment described in the job listing.
We think you need these skills to ace Planning Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management, particularly within a contact centre environment. Emphasise your skills in capacity management and client-facing roles to align with the requirements of the Planning Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the utilities sector and your ability to drive performance through KPIs. Mention specific examples of how you've successfully managed teams and improved operational efficiency in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as analytical decision-making, stakeholder management, and resource planning. Use concrete examples to demonstrate how these skills have contributed to your past successes.
Show Enthusiasm for the Company: Express your excitement about the opportunity to work with M Group and contribute to their mission of delivering essential infrastructure services. Mention any alignment between your values and those of the company to strengthen your application.
How to prepare for a job interview at Seeka
✨Understand the Role
Make sure you have a clear understanding of the Planning Manager role and its responsibilities. Familiarise yourself with the key tasks such as managing rotas, capacity planning, and liaising with stakeholders. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Management Experience
Prepare to discuss your previous management experience in a contact centre environment. Highlight specific examples where you've successfully driven performance and improved efficiency. This will show that you have the necessary skills to lead the team effectively.
✨Emphasise Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've adapted to change in previous positions. Share examples of how you've embraced new processes or technologies, as this will demonstrate your ability to thrive in a dynamic environment.
✨Engage with Company Values
Familiarise yourself with M Group's values and culture. During the interview, express how your personal values align with theirs, particularly around responsibility, teamwork, and ambition. This will show that you're not just a fit for the role, but also for the company as a whole.
