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For Companies At a Glance
- Tasks: Welcome guests and provide exceptional service throughout their stay.
- Company: Join the prestigious Pennyhill Park and The Spa, known for luxury and excellence.
- Benefits: Enjoy a competitive salary, fantastic perks, and a fun work environment.
- Why this job: Be the face of hospitality, making memorable experiences for guests in a beautiful setting.
- Qualifications: Strong customer service skills and a friendly attitude are essential.
- Other info: Full-time position with opportunities for growth and recognition.
The predicted salary is between 22400 - 28000 £ per year.
Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£26,403 per annum plus fantastic benefits
Closing Date: 31st July 2025
In a Nutshell
We are actively seeking a Hotel Receptionist, or a Guest Services Assistantin our world,who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!
Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.
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Lots to do, but lots of fun
The Guest Services Assistant will be responsible for:
- Welcoming guests in a warm friendly and professional manner
- Carrying guests luggage to and from rooms
- Labelling all guest luggage and ensuring the porters lodge is kept clean and tidy at all times
- Supporting the front office team with check ins/outs
- Use of hotel buggy for transporting guests around the resort
- Maintenance and regular checks of hotel buggy and bicycles
- Management of the turning circle and top suite parking bays
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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Hotel Receptionist at Pennyhill Park employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist at Pennyhill Park
✨Tip Number 1
Familiarise yourself with Pennyhill Park and its amenities. Knowing the hotel layout, services offered, and local attractions will help you provide exceptional service to guests and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when welcoming guests and handling their requests, which is crucial for a Hotel Receptionist.
✨Tip Number 3
Showcase your ability to work as part of a team. Highlight any previous experience where you collaborated with others to enhance guest experiences, as teamwork is essential in a busy hotel environment.
✨Tip Number 4
Be prepared to discuss how you would handle difficult situations or guest complaints. Having a few examples ready can demonstrate your problem-solving skills and commitment to guest satisfaction, which are key traits for this role.
We think you need these skills to ace Hotel Receptionist at Pennyhill Park
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Receptionist position. Highlight your customer service experience and any relevant skills in your application.
Tailor Your CV: Customise your CV to reflect the specific requirements of the role. Emphasise your experience in hospitality, customer service, and any relevant achievements that demonstrate your ability to excel as a Hotel Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing exceptional guest experiences. Mention why you want to work at Pennyhill Park specifically and how you can contribute to their team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a front-facing role like this.
How to prepare for a job interview at Exclusivepeople
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous customer service experience and provide examples of how you've gone above and beyond to ensure guest satisfaction.
✨Familiarise Yourself with the Hotel
Before the interview, take some time to research Pennyhill Park and its amenities. Being knowledgeable about the hotel will not only impress the interviewers but also help you answer questions more effectively.
✨Demonstrate Teamwork
The role involves working closely with the front office team and other departments. Be prepared to discuss your experiences in teamwork and how you contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an unhappy guest or managing multiple tasks at once. Practising your responses to these scenarios can help you feel more confident during the interview.
