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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues in a dynamic Microsoft environment.
- Company: Join Gallery Systems, a leader in innovative software solutions.
- Benefits: Enjoy opportunities for training and skill enhancement in a collaborative setting.
- Why this job: Be part of a team that values process improvement and system performance.
- Qualifications: 1-2 years of help desk experience; knowledge of Tomcat/Apache stack preferred.
- Other info: Opportunity to work with AWS and MS SQL in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Summary
We are currently seeking a skilled IT Support Technician to join our team at Gallery Systems. The successful candidate will play a key role in providing technical support in a Microsoft environment, managing MS SQL Server and offering support for a Java web application\’s utilizing SOLR and Tomcat. The IT Support Technician will be responsible for ensuring the smooth operation and reliability of our software solutions and efficiently communicating updates and troubleshooting across multiple teams.
Qualifications
Job Description:
- 1-2 years of experience ideally in a Help Desk setting
- Tomcat/Apache Stack
Nice To Haves
- AWS or MS SQL
Duties And Responsibilities
- Assist restoring service and maintaining MS SQL Server running on EC2 and AWS RDS
- Troubleshoot technical issues related to SOLR and Tomcat in an AWS environment.
- Collaborate with cross-functional teams to implement process improvements and enhance system performance.
- Escalate complex technical issues to higher-level support or appropriate teams for resolution.
- Contribute to the development and maintenance of documentation for support processes and procedures.
- Participate in training sessions to stay updated on new technologies and enhance technical skills.
Worker Type
Regular
Number Of Openings Available
1 #J-18808-Ljbffr
IT Support Technician employer: Gallery Systems
Contact Detail:
Gallery Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS SQL Server, SOLR, and Tomcat. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Gallery Systems on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the team dynamics, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully troubleshot technical issues, especially in a Help Desk setting. Being able to articulate your problem-solving process will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends and updates in IT support and cloud technologies, particularly AWS. Showing that you're proactive about learning can impress hiring managers and indicate that you're committed to professional growth.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support roles. Emphasise your familiarity with Microsoft environments, MS SQL Server, and any experience you have with Tomcat or SOLR.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job requirements. Mention specific experiences where you've successfully troubleshot technical issues or collaborated with teams.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as AWS, MS SQL, and any experience with Java web applications. This will help demonstrate your capability to handle the responsibilities outlined.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Gallery Systems
✨Show Your Technical Skills
Be prepared to discuss your experience with MS SQL Server, Tomcat, and SOLR. Bring examples of how you've successfully troubleshot issues in these areas, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Communicate Clearly
Since the role involves collaborating with multiple teams, practice explaining technical concepts in simple terms. This will show that you can effectively communicate updates and troubleshooting steps to non-technical colleagues.
✨Highlight Your Help Desk Experience
If you have prior experience in a Help Desk setting, be sure to mention specific scenarios where you provided excellent customer service or resolved complex issues. This will help illustrate your ability to handle support requests efficiently.
✨Stay Updated on Technologies
Demonstrate your commitment to continuous learning by discussing any recent training sessions or certifications you've completed. Mentioning your interest in new technologies, especially related to AWS, will show that you're proactive and eager to grow in your role.
