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- Tasks: Lead the hotel during night hours, ensuring guest safety and satisfaction.
- Company: Mercure Bridgwater is a modern hotel offering excellent facilities and guest experiences.
- Benefits: Enjoy up to 4 free nights in Accor Hotels, discounts on stays and dining, plus exclusive employee perks.
- Why this job: Join a dynamic team, develop your skills, and make a real impact on guest experiences.
- Qualifications: Previous hospitality experience preferred; strong communication and problem-solving skills required.
- Other info: Full training provided; basic DBS check required for successful candidates.
The predicted salary is between 26582 - 26582 £ per year.
Company Description
The Mercure Bridgwater Hotel is located in the heart of Bridgwater town center and offers 119, 4-star bedrooms and is complemented by a Marco Pierre White Steakhouse Bar and Grill.
Job Description
In this supervisory role you will work 40 hours a week, responsible for the overall coordination of all overnight operations within the hotel, ensuring that required standards are achieved at all times. Shifts are 5 days from 7 and hours are 10:00 pm – 6:30 am (includes weekends and bank holidays).
You will undertake the night audit and complete associated duties and reports on a nightly basis, assist with late arrivals or early departures, help guests with requests or enquiries, monitor hotel security, provide room service and drinks service to guests, and ensure hotel public areas meet the highest possible standards.
Successful candidates will undergo a basic DBS check (which the hotel will pay for) that must be passed for probation.
Benefits
- Salary: £26,582 / year (£12.78 /h) (40h permanent contract)
- Up to 4 free nights in Accor Hotels for every year of your employment
- Discounted rooms in all Accor Hotels worldwide
- Discounted rates at all Legacy Hotels
- 15% off your final bill in every Accor Restaurant or Bar
- 35% discount in all MPW Restaurants
- Access to employee discount platform giving amazing discounts for hundreds of major companies including supermarkets, high street and fashion stores, days out, staycations / holidays, and (non‑MPW) restaurants and takeaways.
Employment Information
Seniority level: Mid‑Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industry: Hospitality
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Night Manager employer: Mercure Hotels
Contact Detail:
Mercure Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding their commitment to excellent guest experiences will help you align your answers during any interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your previous experience in hospitality, especially in night or front desk roles. Be ready to discuss specific situations where you successfully handled guest requests or emergencies, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Prepare to showcase your organisational skills. Since the Night Manager role involves balancing accounts and processing end-of-day procedures, think of examples from your past work where you managed multiple tasks efficiently.
✨Tip Number 4
Brush up on your IT skills, particularly if you have experience with hotel PMS systems. If you don’t, express your willingness to learn quickly, as this shows adaptability and eagerness to succeed in the role.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Manager at Mercure Hotels. Highlight your relevant experience in hospitality and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the Night Manager position. Emphasise your problem-solving abilities, customer service skills, and any previous night or front desk roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent guest experiences. Mention specific examples from your past roles that demonstrate your ability to handle emergencies and ensure guest satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Manager role.
How to prepare for a job interview at Mercure Hotels
✨Showcase Your Nighttime Experience
Make sure to highlight any previous experience you have in night management or front desk roles. Discuss specific situations where you successfully handled guest requests or emergencies during the night.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively solved problems under pressure. The interviewers will want to see that you can remain calm and make decisions independently during the night shift.
✨Emphasise Communication Skills
Since you'll be interacting with guests and staff, it's crucial to demonstrate your excellent communication skills. Practice articulating your thoughts clearly and confidently, especially in scenarios involving guest interactions.
✨Familiarise Yourself with Hotel Operations
Research Mercure Hotels and understand their operations, especially regarding night management. Being knowledgeable about their procedures and values will show your genuine interest in the role and help you stand out.
