Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of McDonald's, ensuring customers feel welcome and cared for.
- Company: Join one of the world's most recognised brands committed to community and inclusion.
- Benefits: Enjoy flexible hours, meal discounts, and support for your wellbeing.
- Why this job: Gain valuable skills in a fun, fast-paced environment while making a positive impact.
- Qualifications: No prior experience needed, just a genuine smile and great communication skills.
- Other info: Opportunities for growth and development within a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service – Full Time – Inverness High Street
McDonald\’s are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\’ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\’ specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\’s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you\’ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more………..
Flexible Working
Work hours that fit around you and life’s surprises.
Employee Assistance Programme
Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
Employee Assistance Programme
Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources.
discounts
Travel
Enjoy staycations or trips abroad with discounts on travel fares.
skills
Gain Transferrable Skills
Whether you’re full-time or part-time, your role here will teach you skills for life.
discounts
Groceries & Food
Employee meal discounts at work along with discounts on groceries at major supermarkets.
Emotional Health Support
Supporting your mental and emotional wellbeing and coping with life events.
Emotional Health Support
Supporting your mental and emotional wellbeing and coping with life events.
Meals at Work
You can choose food from our restaurant menu on your break and can even try the latest promotions.
Meals at Work
You can choose food from our restaurant menu on your break and can even try the latest promotions.
discounts
Discounted Gym Memberships
Stay fit and healthy with discounts on gym memberships.
MEET THE McD\’s TEAM
MEET THE McD\’s TEAM
Crew Member
\”There’s always support as you’re doing the role.\”
Transcript
Shift Leader
\”You have the opportunity to develop and progress, McDonald’s has such a great training programme and has supported me to become a Shift Leader.\”
Transcript
Customer Experience Leader
\”McDonald’s help me do the job I do by letting me be myself.\”
Transcript MEET THE McD\’s TEAM
Customer Service – Full Time – Inverness High Street
#J-18808-Ljbffr
Customer Service - Full Time - Inverness High Street employer: McDonald's United Kingdom
Contact Detail:
McDonald's United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Full Time - Inverness High Street
✨Tip Number 1
Familiarise yourself with McDonald's core values: Serve, Inclusion, Integrity, Community, and Family. During your interactions, whether in person or online, demonstrate how you embody these values, as they are central to the company's culture.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Focus on active listening and maintaining eye contact, as these are crucial for creating a welcoming atmosphere for customers.
✨Tip Number 3
Visit the restaurant beforehand to observe the environment and customer interactions. This will give you insights into the fast-paced nature of the job and help you think of specific examples to discuss during your interview.
✨Tip Number 4
Show enthusiasm for teamwork by sharing experiences where you've successfully collaborated with others. Highlighting your ability to work well in a team will resonate with the hiring managers at McDonald's.
We think you need these skills to ace Customer Service - Full Time - Inverness High Street
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to create a welcoming atmosphere. Use specific examples from your past experiences to demonstrate your skills in communication and teamwork.
Highlight Relevant Skills: Make sure to emphasise your effective communication skills, ability to work in a fast-paced environment, and any previous customer service experience. Mention your capacity to maintain high energy levels and your friendly disposition.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at McDonald's United Kingdom
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. McDonald's values a friendly and welcoming atmosphere, so let your genuine smile and positive energy shine through during the interview.
✨Demonstrate Effective Communication Skills
Since the role requires strong communication skills, practice active listening and maintain eye contact. Be prepared to discuss how you would handle customer interactions and ensure their needs are met.
✨Highlight Teamwork Experience
McDonald's places a strong emphasis on teamwork. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal, showcasing your ability to work well in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you went above and beyond for a customer or resolved a conflict effectively, as these will demonstrate your suitability for the role.
