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For Companies At a Glance
- Tasks: Lead night operations, ensuring top-notch service and security for guests.
- Company: Join the Stock Exchange Hotel, a luxury boutique in Manchester's historic heart.
- Benefits: Enjoy perks like discounts on food, travel, gym memberships, and free meals on duty.
- Why this job: Be part of a passionate team creating unique guest experiences in a stunning setting.
- Qualifications: Previous managerial experience in hospitality and strong leadership skills required.
- Other info: Work hours are from 11pm to 7:30am, perfect for night owls!
The predicted salary is between 36000 - 60000 £ per year.
Hotel Night Manager – Manchester, Greater Manchester
Stock Exchange Hotel
Competitive plus Benefits
Location Description
Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street
Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Job Description
Are you a hospitality professional with a passion for exceptional service and leadership? We are seeking a dedicated and proactive Night Manager to oversee our Hotel operations during the night shift, which runs from 11pm to 7:30am,and ensure an outstanding experience for our guests.
Key Responsibilities:
- Lead the night operation maintaining the highest standards of service and security.
- Act as the primary point of contact for guests, ensuring prompt and professional service in reception, switchboard, porterage, and food & beverage services.
- Oversee night cleaning operations and maintain public areas to the required standard.
- Ensure compliance with fire, safety, hygiene, and security regulations.
- Conduct revenue checks and ensure accurate financial handovers to the accounts and reception teams.
- Support and mentor night staff, fostering a positive and professional working environment.
- Handle guest feedback effectively, using insights to enhance service delivery.
What We Are Looking For:
- Previous experience in a Nights or Reception managerial role within hospitality.
- Strong leadership, communication, and problem-solving skills.
- Ability to work independently and handle high-pressure situations effectively.
- Excellent attention to detail and a commitment to maintaining high standards.
- Knowledge of UK licensing laws and hotel policies related to health, safety, and security.
Benefits
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
- Fantastic Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
- Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It\’s like having a magic box of goodies at your fingertips!
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty, ensuring you\’re nourished and ready to conquer challenges during your work hours.
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Hotel Night Manager - Manchester, Greater Manchester employer: Stock Exchange
Contact Detail:
Stock Exchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Manager - Manchester, Greater Manchester
✨Tip Number 1
Familiarise yourself with the Stock Exchange Hotel's history and unique features. Understanding the heritage of the building will not only impress during interviews but also help you connect with the hotel's ethos and values.
✨Tip Number 2
Network with current or former employees of the hotel. Engaging with them can provide insider insights about the work culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your leadership skills through examples from your previous roles. Be ready to discuss specific situations where you successfully managed a team or resolved conflicts, as this is crucial for the Night Manager position.
✨Tip Number 4
Stay updated on UK licensing laws and health and safety regulations relevant to hospitality. Showing that you are knowledgeable in these areas will highlight your commitment to compliance and guest safety, which is essential for the role.
We think you need these skills to ace Hotel Night Manager - Manchester, Greater Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any previous roles as a Night Manager or in reception management. Emphasise your leadership skills and ability to handle high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional service and your understanding of the hotel industry. Mention specific experiences that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your strong communication and leadership skills. Provide examples of how you've successfully managed teams or improved guest experiences in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Stock Exchange
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous roles where you successfully led a team or handled a challenging situation. This will show the interviewers that you can manage staff effectively during the night shift.
✨Know the Hotel's History
Familiarise yourself with the Stock Exchange Hotel's unique history and architecture. Being able to discuss its heritage and how it influences guest experiences will impress the interviewers and show your genuine interest in the role and the establishment.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as a guest complaint or a security issue. Think through potential scenarios and your responses ahead of time, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Highlight Your Attention to Detail
Attention to detail is crucial in hospitality. Be ready to discuss how you've maintained high standards in previous roles, whether it's in service delivery, cleanliness, or compliance with regulations. Use specific examples to illustrate your commitment to excellence.
