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- Tasks: Join us as a Customer Service Executive, creating amazing experiences for customers collecting their cars.
- Company: Arnold Clark is Europe's largest independent car retailer, with over 200 locations across the UK.
- Benefits: Enjoy £24,500 salary, flexible hours, 33 days leave, private healthcare, and generous discounts.
- Why this job: Be part of a dynamic team, learn about cars, and grow your career in a supportive environment.
- Qualifications: Energetic, enthusiastic, and great with people; a full UK driving licence is essential.
- Other info: We value diversity and offer training to help you succeed in your career.
The predicted salary is between 19500 - 26500 £ per year.
We\’re currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Birtley and help customers get excited about our products.
Why choose us?
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24 / 7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to c…
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Customer Service Executive employer: Arnold Clark.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Arnold Clark's product range and services. Being knowledgeable about the cars and services offered will not only impress during your interview but also help you engage customers effectively.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone the extra mile for customers in previous roles. This will demonstrate your commitment to providing an outstanding customer experience.
✨Tip Number 3
Research the company culture at Arnold Clark. Understanding their values around diversity, community, and progression can help you align your responses during the interview and show that you're a good fit for their team.
✨Tip Number 4
Be ready to discuss your ability to work independently and solve problems. Highlighting specific instances where you've taken ownership of a situation will resonate well with the hiring team.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any passion for cars. Use keywords from the job description to demonstrate that you understand what Arnold Clark is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job requirements, such as your ability to communicate effectively and your attention to detail.
Showcase Your Customer Service Skills: In your application, provide examples of how you've gone the extra mile for customers in previous roles. This could include resolving issues or creating memorable experiences, which is crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Executive.
How to prepare for a job interview at Arnold Clark.
✨Show Your Passion for Cars
Since the role is all about cars, make sure to express your enthusiasm for vehicles during the interview. Share any personal experiences or knowledge you have about cars, as this will demonstrate your genuine interest in the industry.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Discuss how you went the extra mile to ensure customer satisfaction, as this aligns perfectly with what Arnold Clark is looking for in a candidate.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you had to think on your feet and resolve issues quickly. This role requires taking ownership of situations, so showcasing your problem-solving skills will be crucial.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you are genuinely interested in the role and want to understand how you can grow within the company.
