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For Companies At a Glance
- Tasks: Lead a team, manage shop operations, and deliver exceptional customer service.
- Company: DEBRA is a charity supporting those affected by Epidermolysis Bullosa, dedicated to making a difference.
- Benefits: Enjoy a competitive salary, pension contributions, life assurance, and generous training budgets.
- Why this job: Join a passionate team committed to social impact and personal growth in a supportive environment.
- Qualifications: Retail management experience, strong leadership skills, and a commitment to DEBRA's mission are essential.
- Other info: DEBRA values inclusivity and offers support for diverse applicants throughout the recruitment process.
The predicted salary is between 19700 - 29200 £ per year.
Join the DEBRA Scotland Team: Make a Difference, Every Day
Position: Store/Shop Manager – Kirkintilloch, 65 Cowgate, G66 1HW
Salary: £24,733.80 per annum
Contract: Permanent, Full-Time (35 hours/week over 5 days)
Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?
If so, DEBRA has an exciting opportunity for a Store/Shop Manager to join our passionate team in Kirkintilloch!
About DEBRA
DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.
Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that\’s committed to making a real difference.
What You\’ll Be Doing
As Store Manager, you\’ll be responsible for the day-to-day operations of our Kirkintilloch shop, ensuring it runs smoothly, efficiently, and in line with DEBRA\’s values and policies. Your key responsibilities will include:
- Leading, motivating, and developing a team of staff and volunteers.
- Delivering exceptional customer service and creating a welcoming shop environment.
- Managing stock generation, rotation, pricing, and merchandising.
- Designing creative and eye-catching window and in-store displays.
- Ensuring compliance with Gift Aid procedures and policies, recognising its high value and risk to the charity.
- Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
- Supporting recruitment, training, and retention of volunteers.
- Handling donations, including lifting and manual handling of stock.
- Using internal systems and digital platforms confidently for reporting and communication.
- Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.
What We\’re Looking For
- Proven retail management experience (charity retail experience is a plus).
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- A proactive, hands-on approach with a positive attitude.
- Confidence in using IT systems and managing retail administration.
- A commitment to DEBRA\’s mission and values.
Why Work for DEBRA?
We offer a supportive and rewarding environment, along with a comprehensive benefits package:
- Competitive salary
- Auto-enrolment pension with DEBRA contribution
- Life Assurance Scheme
- Employee Assistance Programme (24/7 support for staff and families)
- Generous training budget and career progression opportunities
- 20 days annual leave + bank holidays (increasing with service)
- Long service awards and increased holiday entitlement
- Exclusive staff discounts
- Personalised recognition awards
- Opportunities for apprenticeships and internships
Our Commitment to Inclusion
DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we\’re here to support you.
Please Note:
All roles at DEBRA require a DBS check and two satisfactory references. We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.
If you\’re ready to lead with purpose and passion, and want to be part of something truly meaningful, apply today – we\’d love to hear from you!
Shop Manager in Glasgow employer: DEBRA
Contact Detail:
DEBRA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Glasgow
✨Tip Number 1
Familiarise yourself with DEBRA's mission and values. Understanding their commitment to supporting individuals affected by Epidermolysis Bullosa will help you convey your passion for the cause during interviews.
✨Tip Number 2
Highlight your retail management experience by preparing specific examples of how you've successfully led a team in a fast-paced environment. This will demonstrate your capability to manage the shop effectively.
✨Tip Number 3
Showcase your customer service skills by thinking of instances where you went above and beyond for customers. DEBRA values exceptional service, so be ready to discuss how you create welcoming environments.
✨Tip Number 4
Be prepared to discuss your approach to training and developing volunteers. DEBRA places importance on volunteer retention, so sharing your strategies for motivating and supporting them will set you apart.
We think you need these skills to ace Shop Manager in Glasgow
Some tips for your application 🫡
Understand DEBRA's Mission: Before applying, take some time to understand DEBRA's mission and values. This will help you tailor your application to reflect your alignment with their goals, particularly in supporting individuals affected by Epidermolysis Bullosa.
Highlight Relevant Experience: In your CV and cover letter, emphasise your retail management experience, especially if you have worked in charity retail. Provide specific examples of how you've led teams, managed stock, and delivered exceptional customer service.
Showcase Leadership Skills: As a Store Manager, strong leadership is crucial. Use your application to demonstrate your leadership style and how you've motivated and developed teams in previous roles. Include any relevant achievements that showcase your ability to lead effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific responsibilities and qualities mentioned in the job description. Mention your proactive approach, communication skills, and commitment to DEBRA's values to make a strong impression.
How to prepare for a job interview at DEBRA
✨Show Your Passion for the Cause
DEBRA is all about making a difference for those affected by Epidermolysis Bullosa. Make sure to express your enthusiasm for their mission and how you can contribute to it. Share any personal experiences or connections you have with charitable work.
✨Demonstrate Leadership Skills
As a Shop Manager, you'll be leading a team. Prepare examples of how you've successfully motivated and developed teams in the past. Highlight your ability to create a positive work environment and how you handle challenges within a team.
✨Prepare for Retail Scenarios
Expect questions related to retail management, such as stock management, customer service, and visual merchandising. Think of specific situations where you've excelled in these areas and be ready to discuss them in detail.
✨Familiarise Yourself with DEBRA's Values
DEBRA values Respect, Passion, Care, and Inclusivity. Research these values and think about how they align with your own. Be prepared to discuss how you embody these values in your work and how you would promote them within the shop.
