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- Tasks: Engage with customers via phone and email, managing orders and providing updates.
- Company: Join a dynamic team in Petersfield focused on exceptional customer service.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be the voice of the company, making a real impact on customer satisfaction.
- Qualifications: 1 year of customer service experience and strong Microsoft Excel skills required.
- Other info: Opportunity to grow your career while working in a collaborative team.
The predicted salary is between 24000 - 36000 £ per year.
Our client is looking for a Customer Service Advisor to work at a location in Petersfield
Key Responsibilities for the position include:
• Communicating with customers via phone and email to process new orders and provide delivery information and lead times • Updating customers on outstanding and backlogged orders • Proactively managing product shortages by offering suitable alternatives • Liaising with the customer support team for all branding and my-smi related requests, but remaining the single point of contact for the customer • Liaising with internal departments, including distribution and procurement, to ensure accurate order fulfilment and SKU setup • Managing your own portfolio of customer accounts and participating in internal service meetings • Maintaining accurate CRM records and online catalogues, while collaborating with the sales team to track and hand over opportunities • Handling customer complaints with professionalism and empathy • Coordinating courier investigations and providing Proof of Delivery (POD) when needed • Responding to phone calls and email enquiries in a timely and courteous manner • Processing customer returns, urgent requests, card payments, and sample orders for existing customers • Preparing customer quotations and resolving invoice queries • Creating and managing sales orders in NetSuite • Performing account administration tasks in NetSuite, including updating addresses, contacts, and notes
Key Skills & Experience required for the position include:
• A minimum of 1 year of customer service experience • Strong proficiency in Microsoft Excel and PowerPoint. • Excellent attention to detail and organizational skills. • Excellent verbal and written communication abilities. • Ability to work independently and meet deadlines. • A personable, professional, and customer-first attitude
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Customer Service Advisor employer: V3 Recruitment Ltd
Contact Detail:
V3 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be supporting will help you communicate effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your CRM skills, especially if you're familiar with NetSuite. Being able to navigate and manage customer accounts efficiently will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be handling customer inquiries and complaints, being articulate and empathetic is crucial for success in this role.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or customer accounts in previous roles. This will highlight your ability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've communicated with customers via phone or email. Emphasise your proficiency in Microsoft Excel and PowerPoint, as these are key skills for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've handled customer complaints or managed orders in previous positions to demonstrate your suitability for the job.
Showcase Your Communication Skills: Since excellent verbal and written communication abilities are crucial for this role, ensure that your application is free from errors and clearly conveys your message. Use professional language and a friendly tone to reflect your customer-first attitude.
Highlight Your Organisational Skills: Discuss your attention to detail and organisational skills in your application. Provide examples of how you've successfully managed multiple tasks or accounts in previous roles, which will show that you can handle the responsibilities of managing your own portfolio of customer accounts.
How to prepare for a job interview at V3 Recruitment Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous customer service roles in detail. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Communication Skills
Since the role involves a lot of communication via phone and email, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so think about how you would handle various scenarios with professionalism and empathy.
✨Familiarise Yourself with CRM Systems
As the position requires managing customer accounts and maintaining CRM records, it’s beneficial to have a basic understanding of CRM software like NetSuite. If you have experience with similar systems, be ready to discuss how you used them effectively in past roles.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially regarding handling complaints or product shortages. Think of examples where you proactively found solutions and be ready to explain your thought process during those situations.
